1. PRADEEP SEN
(TRAINER)
Email- tracksen @gmail.com
Mobile- 9533846397
Pradeep Sen brings40 yearsof Management experience to your organization- 22 yearsin the
Industry, and 18 yearsin Training.
His client list is asfollows- Siemens, WellsFargo, Berkadia, Rockwell Collins, Verizon, HFDC,
American Power Corporation, Sutherland Global Solutions, Pega systems, Zensar Technologies,
DSL Worldwide, Shantha Biotech, Wipro, InfoTech, (Cyient), HDFC, RELIANCE GIC, CANARA
BANK.
CERTIFICATIONS-
 B.A.T. Chelwood U.K. - Management development and Blake’sGrid.
 B.A.T Sri Lanka - P.R and Corporate communication strategies.
 B.A.T. Penang (Malaysia)- Product development
 Dale Carnegie- “High Impact Teaching Skills”
 Cambridge- Interactive teaching methodologies.
 Wipro- Master Trainer.
Note- B.A.T representsBritish American Tobacco Company.
His Industry experience includesthe domainsof Marketing, Sales, Corporate Communications,
Customer Service strategiesand Brand diversification with ITC LTD and VST IND LTD. He hasthe
following certifications-
Key Organisational positions
Branch Manager, Regional Manager, National SalesManager, Manager, Marketing and Corporate
Communications.
Programme directory
1. LEADERSHIP DEVELOPMENT
Situational leadership- (Hersey/ Blanchard model)
Transformational leadership.
From Managing to Leading.
2. TEAM PRODUCTIVITY
3. PERSONAL EFFECTIVENESS
7 habitsby Covey
Performance management
Interviewing skills
Change management
Transition- (from individual contributor to team work to leadership)
Managing stress (includeswork/ life balance)
4- Human interactions(behavioral)
Managing conflict
Inter-personal skills
Coaching and Mentoring

2. 5- Analytical thinking ( Creative, conceptual, critical and intuitive thinking)
6- CUSTOMER FOCUS
Service excellence
Tele and direct sales
Spin selling.
Key accountsManagement.
NOTE
 Programmes 1 to 4 are cross referred and the underlying assumptionsare common
 All programmesoperate at two levels- (1) behavioral alignment and (2) skills
development
 The programmesare Case based and include activitiesthat are appropriate to the
key propertiesof the subject
 For maximum effectivenessit is desirable to have a batch size of 15 to 20.
 Programme design and sessionsplansare client specific, and they are designed for
1 or 2 days interventions.
Pradeep Studied in The Doon School Dehra Dun, and graduated with English Honoursfrom St.
StephensCollege Delhi.
Some Client FEEDBACK
January 25, 2013
>>
>> Dear Pradeep
>>
>> Thanks for conducting Conflict Management at Wells
>> Fargo India Solutions on 23rd Jan’12.
>> Attached below is the feedback we have received for

3. >> this program conducted by you.
>>
>>
>>
>>
>>
>>
>> Program Name:Conflict Management Venue: Learning Room 2
>> Faculty :Pradeep From Date: 23-Jan-13 To Date:
>> 23-Jan -13
>> Faculty ID –NA
ALL MARKS OUT OF 5
>>
>> COURSE OBJECTIVE:
>> Overall rating for the course 4.78
>> Faculty -1 Effectiveness Feedback Rating Average
>>
>> Ability to communicate the subject 4.83
>> Encouragement provided toparticipate during the session 4.67
>> Responseto queries from participants 4.83
>> Ability to present the subject in a sequence 4.75
>> Abilityto maintain participant control 4.55
>> KnowledgeLevel demonstrated by faculty 4.83
>> Faculty Effectiveness 4.74
>> Course Structure Effectiveness Feedback Rating Average
>>
>> Extent to which Course objectives were met 4.58
>> Clarityof the course contents 4.67
>> Usage of practical examples 4.58
>> Provision of guidelines for learning 4.75
>> Duration allotted for this program 4.58
>> Discussion of a learning plan for future 4.58
>> Course Structure Effectiveness 4.62
>> Course Ambience Effectiveness Feedback Rating Average
>> Adequacy of visual aids (if applicable) 4.50
>> Classroomambience (If applicable) 4.58
>>
>> Mention 2 most liked aspects
>> Informative
>> Material was good and session was level and interesting
>> Material was good during the session and explained it to the point
>> Case study and content
>> Reaction response types/Conflicts of behavioral style.
>>
>> Mention 2 least liked aspects

4. >> Usage of technical terms.
>>
>> How can we improve this program
>> More live examples/videos
>> Need to be a two day program
>> More such workshop should be conducted thanks!
>>
>>
>>
>>
>>
>>
>> Thank you,
>> WFIS Learning & Development team
>>
>> ©2012 Wells Fargo India Solutions. All rights reserved.
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pradeep sen
SUTHERLAND GLOBAL SOLUTIONS
Hi Pradeep,
The feedback from all participants have been very good. You conduct these with a lot of
commitment and passion.
Thank you very much!
Regards,
Prem
----- Original Message -----
From: pradeep sen <tracksen@gmail.com>
To: Paul John M. Steaven; Premkumar Nambiar
Sent: Sat Apr 20 10:39:20 2013
Subject: Fwd:
SUTHERLAND STUDENT’S FEEDBACK
Forwarded message ----------
From: Vipin Tiwari <vipin.hyderabad@gmail.com>
Date: Sat, 20 Apr 2013 10:37:34 +0530
Subject: Re:
To: pradeep sen <tracksen@gmail.com>
Good Morning Pradeep Sir,

5. No doubt your training session is going to bring major changes in our life
(Professional and Personal Life), I really wants to thank you on behalf of
complete group for the wonderful sessions and request you to please
continue in the same manner