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Emotional intelligence

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A presentation on Emotional Intelligence to student teachers as a part of self development programme in our TVS Teacher Training Academy, Madurai, Tamilnadu.

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Emotional intelligence

  1. 1. EMOTIONAL INTELLIGENCE Dr.S.Prakash, M.Sc.,M.Ed.,M.Phil.,Ph.D( Edn) Assistant Professor in Physical Science TVS TTA.
  2. 2. OBJECTIVES At the end of the presentation, the student teacher will be able to,  define Emotional Intelligence  explain the Emotional Intelligence skills  measure her own Emotional Intelligence 23/07/2015 Emotional Intelligence 2
  3. 3. EMOTIONAL INTELLIGENCE  Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. 23/07/2015 Emotional Intelligence 3
  4. 4. Basic emotions with very clear facial signals  Anger  Sadness  Fear  Surprise  Disgust  Happiness
  5. 5. Emotional Intelligence Skills 23/07/2015 6Emotional Intelligence
  6. 6. 23/07/2015 7Emotional Intelligence
  7. 7. 23/07/2015 8Emotional Intelligence
  8. 8. The Emotional Competence Framework Personal Competence SELF – AWARENESS Emotional awareness: Recognizing one's emotions and their effects. People with this competence: •Know which emotions they are feeling and why •Realize the links between their feelings and what they think, do, and say •Recognize how their feelings affect their performance 23/07/2015 Emotional Intelligence 9
  9. 9. Accurate self-assessment: Knowing one's strengths and limits. People with this competence are: Aware of their strengths and weaknesses Reflective, learning from experience Open to candid feedback, new perspectives, continuous learning, and self development Able to show a sense of humor and perspective about themselves 23/07/2015 Emotional Intelligence 10
  10. 10. Self-confidence: Sureness about one's self- worth and capabilities. People with this competence: Present themselves with self-assurance; have "presence" Can voice views that are unpopular and go out on a limb for what is right Are decisive, able to make sound decisions despite uncertainties and pressures 23/07/2015 Emotional Intelligence 11
  11. 11. SELF – REGULATION Self-control: Managing disruptive emotions and impulses. People with this competence: •Manage their impulsive feelings and distressing emotions well •Stay composed, positive, and unflappable even in trying moments •Think clearly and stay focused under pressure 23/07/2015 Emotional Intelligence 12
  12. 12. Trustworthiness: Maintaining standards of honesty and integrity. People with this competence: •Act ethically •Build trust through their reliability and authenticity •Admit their own mistakes and confront unethical actions in others •Take tough, principled stands even if they are unpopular 23/07/2015 Emotional Intelligence 13
  13. 13. Conscientiousness: Taking responsibility for personal performance. People with this competence: Meet commitments and keep promises Hold themselves accountable for meeting their objectives Are organized and careful in their work 23/07/2015 Emotional Intelligence 14
  14. 14. Adaptability: Flexibility in handling change. People with this competence: Smoothly handle multiple demands, shifting priorities, and rapid change Adapt their responses and tactics to fit fluid circumstances Are flexible in how they see events 23/07/2015 Emotional Intelligence 15
  15. 15. Innovativeness: Being comfortable with and open to novel ideas and new information. People with this competence: Seek out fresh ideas from a wide variety of sources Entertain original solutions to problems Generate new ideas Take fresh perspectives and risks in their thinking 23/07/2015 Emotional Intelligence 16
  16. 16. SELF – MOTIVATION Achievement drive: Striving to improve or meet a standard of excellence. People with this competence: Are results-oriented, with a high drive to meet their objectives and standards Set challenging goals and take calculated risks Learn how to improve their performance 23/07/2015 Emotional Intelligence 17
  17. 17. Commitment: Aligning with the goals of the group or organization. People with this competence: Readily make personal or group sacrifices to meet a larger organizational goal Find a sense of purpose in the larger mission Use the group's core values in making decisions and clarifying choices Actively seek out opportunities to fulfill the group's mission 23/07/2015 Emotional Intelligence 18
  18. 18. Initiative: Readiness to act on opportunities. People with this competence: Are ready to seize opportunities Pursue goals beyond what's required or expected of them Cut through red tape and bend the rules when necessary to get the job done Mobilize others through unusual, enterprising efforts 23/07/2015 Emotional Intelligence 19
  19. 19. 0ptimism: Persistence in pursuing goals despite obstacles and setbacks. People with this competence: Persist in seeking goals despite obstacles and setbacks Operate from hope of success rather than fear of failure See setbacks as due to manageable circumstance rather than a personal flaw 23/07/2015 Emotional Intelligence 20
  20. 20. Social Competence Empathy: Sensing others' feelings and perspective, and taking an active interest in their concerns. People with this competence: Are attentive to emotional cues and listen well Show sensitivity and understand others' perspectives Help out based on understanding other people's needs and feelings 23/07/2015 Emotional Intelligence 21
  21. 21. Service orientation: Anticipating, recognizing, and meeting customers' needs. People with this competence: Understand customers' needs and match them to services or products Seek ways to increase customers' satisfaction and loyalty Gladly offer appropriate assistance Grasp a customer's perspective, acting as a trusted advisor 23/07/2015 Emotional Intelligence 22
  22. 22. Developing others: Sensing what others need in order to develop, and bolstering their abilities. People with this competence: Acknowledge and reward people's strengths, accomplishments, and development Offer useful feedback and identify people's needs for development Mentor, give timely coaching, and offer assignments that challenge and grow a person's skills. 23/07/2015 Emotional Intelligence 23
  23. 23. Social Skills Communication: Sending clear and convincing messages. People with this competence: Are effective in give-and-take, registering emotional cues in attuning their message Deal with difficult issues straightforwardly Listen well, seek mutual understanding, and welcome sharing of information fully Foster open communication and stay receptive to bad news as well as good 23/07/2015 Emotional Intelligence 24
  24. 24. Leadership: Inspiring and guiding groups and people. People with this competence: Articulate and arouse enthusiasm for a shared vision and mission Step forward to lead as needed, regardless of position Guide the performance of others while holding them accountable Lead by example 23/07/2015 Emotional Intelligence 25
  25. 25. Change catalyst: Initiating or managing change. People with this competence: Recognize the need for change and remove barriers Challenge the status quo to acknowledge the need for change Champion the change and enlist others in its pursuit Model the change expected of others 23/07/2015 Emotional Intelligence 26
  26. 26. Conflict management: Negotiating and resolving disagreements. People with this competence: Handle difficult people and tense situations with diplomacy and tact Spot potential conflict, bring disagreements into the open, and help deescalate Encourage debate and open discussion Orchestrate win-win solutions 23/07/2015 Emotional Intelligence 27
  27. 27. Building bonds: Nurturing instrumental relationships. People with this competence: Cultivate and maintain extensive informal networks Seek out relationships that are mutually beneficial Build rapport and keep others in the loop Make and maintain personal friendships among work associates 23/07/2015 Emotional Intelligence 28
  28. 28. Collaboration and cooperation: Working with others toward shared goals. People with this competence: Balance a focus on task with attention to relationships Collaborate, sharing plans, information, and resources Promote a friendly, cooperative climate Spot and nurture opportunities for collaboration 23/07/2015 Emotional Intelligence 29
  29. 29. Team capabilities: Creating group synergy in pursuing collective goals. People with this competence: •Model team qualities like respect, helpfulness, and cooperation •Draw all members into active and enthusiastic participation •Build team identity, esprit de corps, and commitment •Protect the group and its reputation; share credit 23/07/2015 Emotional Intelligence 30
  30. 30. EI TEST 1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do? A. Continue to read your book or magazine, or watch the movie, trying to pay little attention to the turbulence. B. Become vigilant for an emergency, carefully monitoring the stewardesses and reading the emergency instructions card. C. A little of both a and b. D. Not sure - never noticed. 2. You are in a meeting when a colleague takes credit for work that you have done. What do you do? A. Immediately and publicly confront the colleague over the ownership of your work. B. After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work. C. Nothing, it's not a good idea to embarrass colleagues in public. D. After the colleague speaks, publicly thank her for referencing your work and give the group more specific detail about what you were trying to accomplish. 23/07/2015 31Emotional Intelligence
  31. 31. 3. You are a customer service representative and have just gotten an extremely angry client on the phone. What do you do? A. Hang-up. It doesn't pay to take abuse from anyone. B. Listen to the client and rephrase what you gather he is feeling. C. Explain to the client that he is being unfair, that you are only trying to do your job, and you would appreciate it if he wouldn't get in the way of this. D. Tell the client you understand how frustrating this must be for him, and offer a specific thing you can do to help him get his problem resolved. 4. You are a college student who had hoped to get an A in a course that was important for your future career aspirations. You have just found out you got a C- on the midterm. What do you do? A. Sketch out a specific plan for ways to improve your grade and resolve to follow through. B. Decide you do not have what it takes to make it in that career. C. Tell yourself it really doesn't matter how much you do in the course, concentrate instead on other classes where your grades are higher. D. Go see the professor and try to talk her into giving you a better grade. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 32Emotional Intelligence
  32. 32. 5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do? A. Ignore it - the best way to deal with these things is not to react. B. Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated. C. Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. D. Suggest to the person telling the joke he go through a diversity training program. 6. You are an insurance salesman calling on prospective clients. You have left the last 15 clients empty-handed. What do you do? A. Call it a day and go home early to miss rush-hour traffic. B. Try something new in the next call, and keep plugging away C. .List your strengths and weaknesses to identify what may be undermining your ability to sell. D. Sharpen up your resume. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 33Emotional Intelligence
  33. 33. 7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do? A. Tell her to forget about it-she's OK now and it is no big deal. B. Put on one of her favorite tapes and try to distract her. C. Join her in criticizing the other driver. D. Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital. 8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?  Agree to take a 20-minute break before continuing the discussion.  Go silent, regardless of what your partner says.  Say you are sorry, and ask your partner to apologize too.  Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 34Emotional Intelligence
  34. 34. 7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do? A. Tell her to forget about it-she's OK now and it is no big deal. B. Put on one of her favorite tapes and try to distract her. C. Join her in criticizing the other driver. D. Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital. 8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?  Agree to take a 20-minute break before continuing the discussion.  Go silent, regardless of what your partner says.  Say you are sorry, and ask your partner to apologize too.  Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 35Emotional Intelligence
  35. 35. 7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do? A. Tell her to forget about it-she's OK now and it is no big deal. B. Put on one of her favorite tapes and try to distract her. C. Join her in criticizing the other driver. D. Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital. 8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?  Agree to take a 20-minute break before continuing the discussion.  Go silent, regardless of what your partner says.  Say you are sorry, and ask your partner to apologize too.  Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 36Emotional Intelligence
  36. 36. 7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do? A. Tell her to forget about it-she's OK now and it is no big deal. B. Put on one of her favorite tapes and try to distract her. C. Join her in criticizing the other driver. D. Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital. 8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?  Agree to take a 20-minute break before continuing the discussion.  Go silent, regardless of what your partner says.  Say you are sorry, and ask your partner to apologize too.  Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 37Emotional Intelligence
  37. 37. 9. You have been given the task of managing a team that has been unable to come up with a creative solution to a work problem. What is the first thing that you do? A. Draw up an agenda, call a meeting and allot a specific period of time to discuss each item. B. Organize an off-site meeting aimed specifically at encouraging the team to get to know each other better. C. Begin by asking each person individually for ideas about how to solve the problem. D. Start out with a brainstorming session, encouraging each person to say whatever comes to mind, no matter how wild. 10. You have recently been assigned a young manager in your team, and have noticed that he appears to be unable to make the simplest of decisions without seeking advice from you. What do you do? A. Accept that he "does not have what it take to succeed around here" and find others in your team to take on his tasks. B. Get an HR manager to talk to him about where he sees his future in the organization. C. Purposely give him lots of complex decisions to make so that he will become more confident in the role. D. Engineer an ongoing series of challenging but manageable experiences for him, and make yourself available to act as his mentor. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm
  38. 38. Answers to Quiz 1. Not D, 10 pts. for ABC 2. B – 5 pts. D – 10 pts. 3. B – 5 pts. D – 10 pts. 4. A – 10 pts. C – 5 pts. 5. B – 5 pts. C – 10 pts. D – 5 pts. 6. B – 10 pts. C – 5 pts. 7. C – 5 pts. D – 10 pts. 8. A – 10 pts. 9. B – 10 pts. D 5 pts. 10. B – 5 pts. D – 10 pts. http://ei.haygroup.com/resources/default_ieitest.htmhttp://ei.haygroup.com/resources/default_ieitest.htm 23/07/2015 39Emotional Intelligence
  39. 39. 23/07/2015 Emotional Intelligence 40
  40. 40. 02/07/2015 Time Management 41
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A presentation on Emotional Intelligence to student teachers as a part of self development programme in our TVS Teacher Training Academy, Madurai, Tamilnadu.

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