2. GENERAL CONDITIONS OF CONTRACT
Objective
Contract conditions, usually included in the book of specifications (or in the
accompanying architectural drawings) of a contract, that set the minimum
performance requirements for the contractor. These conditions also include
the rights and responsibilities of the parties involved
Source:
http://www.businessdictionary.com/definitiongeneralconditions.html#ixzz1xGnjIxaR
3. High level Service description
Service description focuses on helping organizations for sustainable
improvement and development .It relies largely upon a market-driven
approach for value addition
Objective
• Main principles the Parties have determined to be important to ensure
successful deliveries and relationship
• Guiding principles express the overall intentions for this Contract and
do not alter the meaning of the terms and conditions under this Contract
• Delivery Model Proposed
• Obligation
• General requirement of services
Topics Covered
General, About Customer ASA, Scope of Contract overview,
Company and Contractor obligations, General requirements for
infrastructure services , Service Options, Compliance and audit
requirements
4. COLLABORATION, RELATIONSHIP MANAGEMENT AND
GOVERNANCE
Collaboration - Working together to achieve a goal
Relationship - managing a interactions with stakeholder
Governance - decisions that define expectations, grant power, or verify performance
Objective
• Describes the duties and responsibilities of Contractor and Company related to collaboration,
relationship management and governance
Topics Covered
• Relationship and governance model
• Multi-vendor relations
5. COMPENSATION
A compensation is usually made in exchange for the provision of goods, services or both, or to
fulfil a legal obligation
Objective
• For performance and completion of the Work, Contractor shall be paid in accordance specific
agreement.
Topic Covered
• Condition Of Payment
• Contract Price
• Invoicing & Payment
• Rate & Unit Prices
6. CONTRACT SCHEDULE
In project management, a schedule consists of a list of a project's terminal elements with intended
start and finish dates
Objective
• Time Lines od Project
• Milestone
Topic Covered
• Validity Of Contract
• Options
• Delivery Schedule of Transitions
7. HEALTH, SAFETY, ENVIRONMENT AND SECURITY
cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged
in work or employment
Objective
• Secure Working Environment
• Friendly environment for all stakeholder
Topic Covered
• Health, Safety and Environment
• Security
• Company’s corporate security principles
• Security review and risk analysis
• Physical security
• Investigating Security Incidents
8. SERVICE LEVELS AND REPORTING
It is part of a service contract where the level of service is formally defined, it is a negotiated
agreement between two parties, where one is the customer and the other is the service provider
Objective
• Identification SLM in AS-IS
• Specified SLM in contract duration
Topic Covered
• Service Levels and service level management
• Overall Service Levels
• Measurement and validation of Service Levels
• Service Level Review
• Investigating failures to meet the Service Levels
• Reporting
• Specific Service Levels
• Service Level credits
9. GEOGRAPHIES IN SCOPE
Due to globalization it is necessary to understand the global reach of organization
Objective
• Geographies in scope as of effective date of the Contract
Topic Covered
• Employees pr. Country
• Data Centres
• Local Infrastructure Coordinator
• FMS Organization
• Data Centre/ Computer Rooms Overview
10. PROCESSING OF PERSONAL DATA
extended the safeguards for everyone's & organization rights and fundamental freedoms, and in
particular the right to the respect for privacy, taking account of the increasing flow across
frontiers of personal & business data undergoing automatic processing.
Objective
• Agreement between “Data Exporter & Data Importer”
Topic Covered
• Definitions
• Detail Od data Transfer
• Third Party beneficiary clause
• Obligation
11. ADMINISTRATION REQUIREMENTS
Administration requirements facilitate organisation, people and other resources toward common
goals and objectives.
Objective
• To create friendly external & internal environment
• Specific guideline for working environment
Topic Covered
• Ethics, Anti Corruption, Human Rights
• HSE
• Personnel
• Training
• Employment Contract/ Industrial Disputes
• Representatives
12. CHANGE REQUEST TEMPLATE
Change Management aims to ensure that standardised methods and procedures are used for
efficient handling of all changes.
A change is an event that results in a new status of one or more Configuration items (CIs), and
which is approved by management, cost-effective, enhances business process changes (fixes) – all
with a minimum risk to IT infrastructure
Objective
• Specific format which use to identify & specify change & its ownership
Topic would Covered
• Type of change
• Impact
• Impact Analysis
• Decision
• Approval & Amendment
13. EXIT MANAGEMENT
An exit management facilitate the organization to “leaving one's current situation, either after a
predetermined objective has been achieved, or as a strategy to mitigate failure”
Objective
• to ensure that Termination of any On-going Service comprised by the Contract is conducted in a
proper, seamless and secure manner in order to ensure that the Company’s business is not
detrimentally affected by the Termination.
Topic Covered
• Exit management phases
• Termination
• Exit Management Principles
• Hardware, Software, Data, Documentation etc
• Analysis phase
• Exit Plan
• Limitations of liability in Exit Management
• Impact Analysis
14. TRANSITION AND TRANSFORMATION PLAN
Transition – To accept As-Is infrastructure
Transformation – paradigm shift from existing to new
Objective
• Identify requirements both for a Transition Project and a Transformation Project.
• Describe the pathway for T&T
Topic Covered
• Transition and Transformation methodology and plan
• General Roles and Responsibilities
• Transition and Transformation Project organisation
• Hardware, Software, Data, Documentation etc
• Requirements to the Transition and Transformation Project
15. SUBCONTRACTORS
A subcontractor is an individual or in many cases a business that signs a contract to perform part
or all of the obligations of another's contract
Objective
• Specify the role & Responsibility of
Appointed Subcontractor
Proposed Subcontractor
Topic Covered
• Specific document for both
• Agreement & Description which would be applicable (vary case to case)
16. COMPANY PROVIDED ITEMS
bilateral sharing of tangible & intangible items which facilitate the objective
Objective
• Items & services company provide to contractor
• Deliverable Contractor provide to company
Topic Covered
• Policy & Governance
• Communication
• System & IT
• Miscellaneous
17. STANDARD BANK GUARANTEE
A guarantee by bank (banker's guarantee) is a written undertaking in which bank agree to make
stipulated payments on company behalf if company fail to fulfill or carry out specified terms of a
contract
Objective
• Risk Mitigation
Topic Covered
• Specific format for purpose
18. PARENT COMPANY GUARANTEE
A parent company guarantee (PCG) is a guarantee by a parent company of a contractor’s
performance under its contract with its client, where the contractor is a subsidiary of the parent
company
Objective
• Risk Mitigation
Topic Covered
• Specific format for purpose
