Cisco intranet case study "Convergence @ Cisco" at the Intranet Global Forum 2015
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Cisco intranet case study "Convergence @ Cisco" by Elijah Lovejoy at the Intranet Global Forum 2014 in New York City, Oct 23, 2015.
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Cisco intranet case study "Convergence @ Cisco" at the Intranet Global Forum 2015
- 1. Elijah Lovejoy IT Architect, Cisco.com & Cisco Intranet Oct 23, 2015 Convergence @ Cisco
- 2. “Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco.” – Chuck Robbins Sept. 2015: • 4.2m page views • 103k unique visitors
- 3. Convergence Cloud & SaaS What’s Next: Collaboration Agenda
- 4. Convergence
- 5. Why does Cisco have different platforms for internal and external sites?
- 6. Partner & Sales resources Integrated with other pre-sales content on www.cisco.com (login required)
- 7. SalesConnect
- 8. Employee connection is now one of six site areas on www.cisco.com (visible to employees only) Quick Tasks for Employees
- 9. Tues. Oct 15: 50k Visitors 211K page views (178k home page views)
- 10. People, Process & Platforms • From 2 biz and IT teams to 1 of each • Single brand and governance for all web sites • From 2 web content management systems to 1
- 11. Cloud & SaaS
- 12. On Premise • Web Content Management • Wikis • Email & Calendering • Case management tools SaaS • Box • Jive • Collaboration (Webex, Spark) • HR Applications • SalesForce
- 13. • Casual authoring • Groups • Blogs Jive enables casual content creation
- 14. Jive: 50k users every week & 180k Documents created in under a year 0 10000 20000 30000 40000 50000 60000 January June Oct Documents Created / week Visitors / week
- 15. Box
- 16. Salesforce
- 17. Collaboration
- 18. Collaboration
- 19. WebEx’s Business Day at Cisco o Team Meetings o Large Online Events o Customer Support o Release Management o Internal Priority Escalations o Customer Meetings o Partner EngagementB2BB2E Power Horse of ConC Conferencing 850K Meetings / Month Any Device Content Focused Simple Schedule & Join Experience Ops 43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day
- 20. SalesForce.com Integration Case Study Goal: Increase Virtual Sales productivity by tying calls to deals and open programs Solution: Click to Dial with analytics using Jabber SDK Adoption: 75K Calls per Month, 100% adoption by user population Value Opportunity: $9M/year productivity savings
- 21. Rich social platform Embedded collaboration features • Click to Meet (WebEx) • Click to Call (video or voice / Jabber + UC) • Click to IM (Jabber) Social Collaboration with Jive
- 22. Unlimited virtual rooms Introducing Cisco Spark Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business-class experience Making Teamwork Simpler. The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.
- 23. Convergence Cloud & SaaS What’s Next: Collaboration Recap
- 25. Ben Thompson, https://stratechery.com/2015/unicorns/ “the technology industry is on the verge of the plateau of productivity, a steady march to remake industry after industry” Vipul: What?
Editor's Notes
- Cisco.com: 375m page views, 15m monthly visitors Chuck robins quote from 7/27 email blast: Hi Team, I am thrilled that today is here! We have incredible energy and momentum, and I couldn’t be more excited to build our next chapter together. I’ve been so fortunate to engage with many of you in the Ask Me Anything sessions that we’ve held around the world over the past few months. Those sessions have been invaluable, as they’ve given me great insight into what you care about, what’s working at Cisco, and what we need to change. Over the past 90 days, I’ve also had the opportunity to meet with many customers, partners, government leaders, and shareholders around the world. These conversations have reinforced my belief that we absolutely have the right vision and strategy to guide our customers and lead the market for the next decade and beyond. Our customers believe in us, and they want us to do even more to drive their success. I’d like to share with you why I am so confident in all of us. Every customer knows that technology must be at the core of their business strategy to create and deliver unprecedented value, as every person, process and thing in their organization and ecosystem connects. Each customer faces a critical decision: Will technology simply enable, potentially differentiate, or fundamentally define their business strategy? This decision lies at the heart of the digital transition that every country, city and company is undergoing, and we intend to be the most strategic partner for our customers during each stage of this transition. In the digital world, data—and the insights from that data—will be their most strategic asset. It will be distributed across every part of their organization and ecosystem. Our customers’ ability to secure, aggregate, automate, and draw insights from the data – with speed – will ultimately define their success. For fifty years, the IT industry has been bringing data to the ‘computer.’ Now, we are bringing computing – with analytics, insights, and actions - to the data. Only Cisco, and only the network, can deliver the secure, hyper-distributed, and intelligent infrastructure and solutions required in today’s highly dynamic digital world. We’re not the only ones who see the opportunity ahead for Cisco. I am thrilled to welcome two new incredible industry and thought leaders to the Executive Leadership Team (ELT)— Zorawar Biri Singh is joining us as our Chief Technology Officer and Kevin Bandy will serve as our Chief Digital Officer. As I’ve said before, a diverse set of perspectives and experiences is important to me as we build our next chapter. We’ve looked at leaders from around the world over the past few months, and I am convinced that we are adding two of the most strategic and innovative leaders to our team. I can’t wait for all of you to get to know them and see how their creative thinking will make us a stronger team. To learn more about each of them and their roles, please see the announcements on CEC. I hope you will see why I believe their experience and accomplishments makes them ideal leaders who will help us further define our future. With the addition of Biri and Kevin, I believe we have the best, and most passionate, leadership team in the industry with the right capabilities and values to lead us into the future. Our #1 goal as leaders is to ensure that we are doing everything we can to help you be successful, and this is what we plan to do. I have believed in this company for over 17 years because of our amazing people and the strong culture we have built together. The work we do every day to connect everything, innovate everywhere, and benefit everyone has defined our last 30 years and will ensure our success in the future. This is what Our People Deal is about – our commitment to support you as you make Cisco and the world a better place. I am committed to ensuring that all of you see Our People Deal truly come to life as we move forward. I want Cisco to be known for having the most innovative employee experience hands down. I want us to be known as a company that builds amazing teams, transforms how work is done, and changes the world. All of this must be done across a foundation of transparency and trust, and I want you to feel that we support your and allow you to be at your best because that is how we will succeed. Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco. I believe in this team wholeheartedly. I could not be more proud of you, and your energy and passion for what we do is truly inspiring. The opportunity ahead of us is immense, and you are the reason we will lead the market. Our time is now, so let’s do this. Thanks, Chuck
- 85% revenue from channels
- Talk about the technology shift: how we do security has really evolved over the last few years. What enabled this?
- 9M productivity - (180K hours back to sales related activities) – (Based on 4 Million Conversations yearly) Analytics built into SFDC Dashboard (tracking value of their organization on deals)
- Make Cisco Video company Changing workspace - Video is a part of day-to-day Changing s/w - @home CEBP
- Addressing the needs of both the agile worker and IT teams looking to provide relevant solutions in a secure and reliable way, Cisco launched Cisco Spark in March 2015. The Cisco Spark experience centers around secure virtual “rooms” with viral and simple mobile messaging as the foundations. However, just like in the business world, these “rooms” are not single purpose. Teams can also share files and have face to face meetings, making Cisco Spark *the* place to message, share, and meet with different teams, all in one place. Most importantly, however, is that the Cisco Spark experience can be deployed and managed by IT teams to add security and manageability. More on those features is discussed in subsequent slides. Gartner considers Cisco Spark to be among a select group of vendors actively going to market in the nascent Enterprise Mobile Messaging market. In its July 2015 report, Gartner predicts that: “By 2018, 50% of team coordination and communication will occur via mobile group collaboration apps.” This market is emerging quickly, and Cisco Spark has unique advantages in its ability to easily get anyone included into a group chat/team room (no complicated setup, permissions, platform requirements, etc.); that it is incredibly easy to use (one view of all your teams and topics); that it does more than just “messaging” with native business document sharing and video conferencing capabilities; and that it was built with added security features that go well beyond those of consumer chat apps. Product Walkthrough The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place. Instantly create work spaces, called “rooms”, with another person or with a group so it’s easier to reach decisions. Rooms come equipped with persistent and secure messaging and file sharing; teamwork is always accessible anytime and from any device. Face-to-face meetings with screen sharing accelerate decision making. Everyone can keep track of what’s going on through notifications and a searchable, sortable room list. Anyone can use the Cisco Spark application and easily add others by simply entering their name or email address. Key Features Send unlimited messages to keep the conversation going with another person or with the team. Easily pull in photos or documents and preview files instantly. Review a history of messages and files so that everyone can always be up-to-date regardless of time zone or location. Start face-to-face meetings with screen sharing to accelerate decision making. Participate from a mobile device, computer, or even a browser for anywhere, anytime collaboration. Work securely with end-to-end encryption so that only the intended recipients can read what you share. Lock rooms to moderate who can participate and what is shared.* Use a new administrative portal with Single Sign-On, directory sync, analytics, and more *Part of the Cisco Spark Message subscription Trailer When you remove the technology from collaboration and put creative people together, you watch sparks fly. This is Cisco Spark and we are just at the beginning. We’re on a mission to make collaboration and teamwork simpler so you can do your best work together. The rest of this presentation will describe how Spark works, key customer use cases, how you can acquire it for your users, and the steps we’ve taken to enable a superior business class experience for your organization.