Cisco intranet deep dive case study webinar presentation Jan 2016
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Cisco Systems webinar presentation with Prescient Digital Media on intranet convergence "Deep-Dive Intranet Case Study: Cisco" presented by Elijah Lovejoy, Cisco.
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Cisco intranet deep dive case study webinar presentation Jan 2016
- 1. Elijah Lovejoy IT Architect, Cisco.com & Cisco Intranet Oct 23, 2015 Convergence @ Cisco
- 2. “Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco.” – Chuck Robbins Sept. 2015: • 4.2m page views • 103k unique visitors
- 3. Convergence Cloud & SaaS What’s Next: Collaboration Agenda
- 4. Convergence
- 5. Why does Cisco have different platforms for internal and external sites?
- 6. Partner & Sales resources Integrated with other pre-sales content on www.cisco.com (login required)
- 7. SalesConnect
- 8. Employee connection is now one of six site areas on www.cisco.com (visible to employees only) Quick Tasks for Employees
- 9. Tues. Oct 15: 50k Visitors 211K page views (178k home page views)
- 10. People, Process & Platforms • From 2 biz and IT teams to 1 of each • Single brand and governance for all web sites • From 2 web content management systems to 1
- 11. Cloud & SaaS
- 12. On Premise • Web Content Management • Wikis • Email & Calendering • Case management tools SaaS • Box • Jive • Collaboration (Webex, Spark) • HR Applications • SalesForce
- 13. • Casual authoring • Groups • Blogs Jive enables casual content creation
- 14. Jive: 8-10k new documents every week, 272k Documents created in under a year 0 50000 100000 150000 200000 250000 300000 Jan Jun Oct Jan Documents Created / week Visitors / week Jan 2016: 12k Contributors 27k Participators 86k Active Users Note: ~100k documents migrated to Jive from legacy platform between Sept 2015 and Jan 2016
- 15. Box
- 16. Salesforce
- 17. Collaboration
- 18. Collaboration
- 19. WebEx’s Business Day at Cisco o Team Meetings o Large Online Events o Customer Support o Release Management o Internal Priority Escalations o Customer Meetings o Partner EngagementB2BB2E Power Horse of ConC Conferencing 850K Meetings / Month Any Device Content Focused Simple Schedule & Join Experience Ops 43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day
- 20. SalesForce.com Integration Case Study Goal: Increase Virtual Sales productivity by tying calls to deals and open programs Solution: Click to Dial with analytics using Jabber SDK Adoption: 75K Calls per Month, 100% adoption by user population Value Opportunity: $9M/year productivity savings
- 21. Rich social platform Embedded collaboration features • Click to Meet (WebEx) • Click to Call (video or voice / Jabber + UC) • Click to IM (Jabber) Social Collaboration with Jive
- 22. Unlimited virtual rooms Introducing Cisco Spark Persistent and secure messaging and file sharing Face-to-face meetings with screen sharing Superior business-class experience Making Teamwork Simpler. The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.
- 23. Convergence Cloud & SaaS What’s Next: Collaboration Recap
- 25. Cisco 360, a weekly video update
Editor's Notes
- Cisco.com: 375m page views, 15m monthly visitors Chuck robins quote from 7/27 email blast on his first day as CEO
- Talk about the technology shift: how security has really evolved over the last few years. What enabled this?
- Source: https://cisco.jiveon.com/docs/DOC-11101
- 9M productivity - (180K hours back to sales related activities) – (Based on 4 Million Conversations yearly) Analytics built into SFDC Dashboard (tracking value of their organization on deals)
- Make Cisco Video company Changing workspace - Video is a part of day-to-day Changing s/w - @home CEBP