Intranet Case Studies
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What do the best intranets on the planet look like? How do they measure success? How did they get there? This informative webinar with intranet expert Toby Ward will showcase some of the very best intranets, intranet applications, and how the leading companies that operate them arrived at the pinnacle of intranet success. This free webinar will showcase intranets from: • Cisco • IBM • DIRECTV • Unisys • And others
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Intranet Case Studies
- 1. Intranet Case Studies Toby Ward, CEO, Prescient Digital
- 4. World Leading Intranet Experts • 14 years of profitable history • Dozens of Fortune 500 Clients • World-Renown Thought Leaders; 200+ intranets • Strategy, governance, design + implementation of intranets • SharePoint experts > Social Business Interactive (SocialBiz.ca)
- 5. PrescientDigital.com • Hundreds of articles • Dozens of white papers & reports • Dozens of case studies & videos • Access to multiple social media channels
- 6. Intranet Insight > PrescientDigital.com
- 8. Approach Common Knowledge and Information Base Social Tools and Search Engine Capabilities Geographies Organizations Communities Team Rooms Profiles/ Presence Unified Comms Video & Mobility Enterprise Wiki Ad-hoc Discussion Groups Explicit Knowledge Repositories Blogs Activity Feeds Representative Knowledge Workers Implicit Knowledge Enterprise Collaborative Ecosystem Search © 2014 Unisys Corporation. All rights reserved Knowledge Management Practices and Processes We created a Social Business Ecosystem to speed access to Knowledge and Expertise © 2014 Unisys Corporation All rights reserved.
- 9. Technology Platform Unified Communications Collaborative Platform Social Technology Engines Knowledge Mgmt & Analytics 2010 > 2013 © 2014 Unisys Corporation All rights reserved.
- 10. Inside Unisys My Site Elements and Enterprise Search are part of an action bar that is persistent across the company’s intranet. Global Company News is featured in main display screen and allows for social commenting. Audienced “Regional” and “Organization” news and language translation improves end user relevancy. Leadership use of social tools is evident through featured blogs. Video pod casts showcase the latest news and activities My Newsfeed roll-up will be added in next release providing tabs to toggle from “My Country/Office”, “My Organization” and “My Network” views of Newsfeed activities. 1 2 3 4 5 1 2 3 4 5 6 6
- 11. Sitrion Social Sites 1 2 3 4 “My Profile” makes it easy for employees to build an individual company presence and to “follow” colleagues to quickly develop a valuable social network. About Me This section provides a description of “who I am and what I do” in my role at Unisys Ask Me About This section showcases my areas of expertise and is linked to search. When colleagues ask question and uses a #hashtag the topic, I am notified. Kudos This section allows employees to recognize the valuable contributions of others Recent Activity Feed My Organization This section provides a view of my peer colleagues, those to whom I report and employees who report up to me. 1 2 3 4 My Profile 5 5
- 12. Lync Presence, Newsfeeds and Blogs My Newsfeed The integration of “Lync”, “My Newsfeed” and “My Blog” posts provides a simple and more transparent way for employees to share and learn • Post Questions & Answers Employees can pose and answer questions within the newsfeed with greater transparency and reach. The use of hash tags directs questions to experts who can then respond with the right answer in a real time environment. • Filtered Newsfeed Viewing This allows employees to view global posts, or post made by colleagues whom they are following or by communities to which they are subscribed. • Add/Follow Colleagues Enables employees to quickly build a valuable network by following colleagues and the information they share in the newsfeed. • Search & Join Communities Employees can search by topic to find communities of interest or view a list of recommended communities to join. My Blog 1 2 3 4 1 2 3 4
- 13. Driving adoption We recognized that our success would be dependent on People and their willingness to adopt new behaviors “The key to fueling the success of social knowledge sharing is for employees to ‘be curious’ and ‘feel empowered’ to openly and transparently share” – Ed Coleman, CEO Unisys © 2014 Unisys Corporation All rights reserved.
- 14. Social from the top-down Active Leadership Engagement The Value of Unisys Communities The Power of Networks and Crowdsourcing The use of Social Collaboration tools has become an intrinsic and integrated part of the Unisys culture and how we work © 2014 Unisys Corporation All rights reserved.
- 15. Measurable results of our targeted employee user group (apprx. 16,000) have company profiles and a valuable network of colleagues to facilitate collaboration of the total Unisys Global Employee population enabled Profiles and leveraged social tools of Senior Leadership have active Profiles and use and promote social collaboration tools within their organizations 91% 78% 100% © 2014 Unisys Corporation All rights reserved.
- 16. Significant cost savings Reduced Annual Costs Conferencing Costs > $2 million Employee Reimbursed Voice Expenses $1 million Outbound Calling > $1 million Voice Infrastructure (PBX and Circuits) $1.2 million Improved Business Outcomes Improved User Productivity Reduced Employee and Customer Contact Lookups times Increased Employee Collaboration Integrated click-to-call / IM improved real time connection and collaboration among globally dispersed workforce Real-time customer response Federated IM and Desktop Sharing improved customer satisfaction ratings 150% ROI in 24 months Enterprise-ready Unified Communications is saving $5.2 million annually E-mail, instant messaging, presence and conferencing: 22,000 users Voice: 5,000 users Profile: 150 locations globally / 9,000 home-based or mobile users PBX: Replacement for 17 different PBX manufacturers © 2014 Unisys Corporation All rights reserved.
- 17. Case Study IBM
- 18. Intranet © 2014 IBM All rights reserved.
- 19. Digital Strategy for Employees: 3 E’s 1. Enable IBMers to have a Credible Digital Presence 2. Nurture Experts and Expertise 3. Grow their Eminence © 2014 IBM All rights reserved.
- 20. The Digital IBMer Hub © 2014 IBM All rights reserved.
- 21. Case Study BT
- 22. BT Today © 2014 BT All rights reserved.
- 23. © 2014 BT All rights reserved.
- 24. BT Today – the facts • 2,000 comments per month (90 comments per working day) • From 1,500 individuals • 6,000 individuals have commented on the site (7% of employees) • 30-40k unique visitors daily (40-45% of employees) • 275k page views per day (each person looking at about 8 pages). © 2014 BT All rights reserved.
- 25. According to 3,500 employees • 85% satisfied/very satisfied with internal communications (63% in 2011) • 4% dissatisfaction (21% in 2011) • 50% employees think BT Today ‘essential’ • 67% have taken part in on-line conversation (9% in 2011) • 87% use the intranet every day © 2014 BT All rights reserved.
- 26. Case Study Cisco
- 28. Intranet home – Cisco Employee Connection
- 29. Cisco Directory Over 6.5 million profile views a month Click to connect real-time via Instant Message and Phone
- 30. Mobile – Anywhere, Anytime, Any Device BYOD, CYOD: Any Trusted Industry standard Device Global Service Provider Partnerships Corporate and Personal Paid Plans, Strong terms of Use Other 14,726 35,908 17,273 53632 -0.1% Growth -1.7% Growth 1.2% Growth -11.3% Growth 0.3% Growth 78,733 43,2628,627 -1.4% Growth -0.1% Growth 1.4% Growth 69,544 Personally Owned Mobile Devices (BYOD) 130,622 Corporate Provided Laptops (CYOD) 952 6.0% Growth
- 31. Business Apps & Store – Transact from the Intranet Cisco currently has 50+ internal apps delivered through a consolidated internal eStore. Best of breed Native Apps & Responsive Design Cisco eStore as a catalog of all Apps & services Robust App Lifecycle, selection of enterprise and Line of Business apps
- 32. Cisco Maps My Approvals CiscoTV
- 33. Video – Interactive, High Impact Internal “YouTube-like” capabilities via Cisco Show and Share The majority of employees attend major events via video Cisco has over 80 internal live broadcasts per month! Over 300 videos uploaded every month 12 broadcast quality studios around the world and over 1,000 TelePresence units Video conferencing is pervasive throughout the organization
- 34. Emerging Trend: Convergence Employee User Behavior Leads Future Architecture Design Find Product Information Find People Intranet Cisco.com Publish Content View News / Updates Complete Tasks (Tools/Apps) Most Frequent Tasks 1. Find Information 2. Find and Connect with People 3. Use Tools / Apps 4. Consume News / Announcements 5. Obtain Help/Support Most Frequent Tasks 1. Find Product Info 2. Consume News / Announcements 3. Use Tools / Apps 4. Find Event Info 5. Find and Connect with People Source: Cisco Intranet Employee Survey May 2014
- 35. Emerging Trend: Convergence Why put your Intranet on your external website? Enable employee advocacy Improve employee productivity and customer service Reduce duplication of content Drive operational efficiencies
- 40. 40 Key lessons Executive support Funding Planning Change management A few steps…
- 43. 43 The next webinar: Poll A great case study Intranet governance Social intranet applications SharePoint, SharePoint, SharePoint Alternatives to SharePoint
- 44. Intranet Insight > PrescientDigital.com
- 46. Questions?
Editor's Notes
- 2
- Live interactive features, including Chat and Q&A for the speaker. Their own YouTube called Show & Share.
- 70% of employees use Cisco.com and Intranet (CEC) Segue…One of the emerging trends that we are actively pursing is Convergence… on multiple levels. Weber Shandwick, the global PR released a report in August about the convergence of marketing and communications, blending traditionally separate teams and architectures for numerous benefits. This report illustrates what Cisco has been growing towards for the past year as we seek to optimize our IT investments and improve our user experiences across disparate digital platforms. In fact, our employees showed us back in May that there already was an overlap in the tasks they were completing on both our internal and external sites….making us concluding there would be advantages to their experience by blending the two. Weber Shandwick report: http://www.webershandwick.com/news/article/convergence-ahead-the-integration-of-communications-marketing
- Enable Employee Advocacy. Public-ready internal news can shared socially by employees to improve company brand reputation, increase credibility of corporate messages. HP is already doing this today with HP News Now. We will be able to do this by the end of the fiscal year Data on the credibility and brand reputation – Edelman Trust Index – “Employee social posts are twice as credible than executive spokesperson social posts.” Shel Holtz will back you on that one. Improve employee productivity and customer service. Employees can seamlessly collaborate with customers and internal colleagues on the same platform. Refers to Jive communities that can be both internal and external Reduce Duplication of Content. Product, sales and services information is often published for both internal and external audiences. Publish it once and improve quality of content and productivity. Product data is perfect example. Was posted in multiple spots…now one place. Operational Efficiencies. One platform means one IT team, one publishing process, and one place for employees to go for “it all.”
- 1300 employees – 32% of users are engaged and have contributed to social media (blog post, forum, comment, etc.)
- 47