2. PERSONAL DETAILS:
Surname – Naidoo
First Name – Prinisha
ID Number – 890929 0125 081
Place ofbirth – Durban
Residential Address:61 Hikadene Road
Riverdene
NewlandsWest
4037
Nationality– South African Indian
Languages speak,read and write – English,basic Zulu and Afrikaans
Telephone Number– 078 458 5518/ 031 578 3272
Driver’s License – Code 8 (Own vehicle)
Special interests/hobbies –Writingpoetry, reading,playingsport, exploringreligionandsolving
tricky problems.
EDUCATION:
School – Hillgrove Secondary School
Subjectspassed ingrade 12:
English(HG)
Biology(HG)
BusinessEconomics (HG)
Afrikaans (HG)
Geography(HG)
Maths (SG)
Bcom Human Resource Degree – Incomplete.
CustomerRelationshipMarketing3 month short course – Complete.
3. WORK EXPERIENCE & REFERENCES:
November 2007 –March2008:
-Workedat Legit (Pavilion) partof the EDCON Group as a SalesExecutive.
Key Responsibilities:
- Cashier(taking a float and cashing up)
- Openingofnew accounts
- Handlingcustomer queries
Contact Miss Amina (AssistantManageress) 031 275 8590 or Mrs Mary Tucker (Manageress)
083 539 8860.
October 2008 –January 2011:
-Workedat Sportsman’s Warehouse (Pavilion),votedSouthAfrica’snumber one sports store in
South Africa.
-Started as a part time cashierin October 2008 and later became permanent inJuly 2009. In
February 2011 I got promoted to Head Cashierat Sportsman’s Warehouse (SpringfieldPark)
Key Responsibilities:
#Till Point:
- CustomerLiaison
- Cashier
- AdminQueries
- CashingUp
- Stock Enquiries(includingnegative stockon hand NSOH)
- CashiersSummary – Daily Banking Summary DBS
- Staff Management
- Annual stock takes
#Information:
- Switch Board
4. - CustomerEnquiries
- Stock on hand counts
- Customerrequests
- Refunds
- Followups on repairs
- Writingof damage/defective stock
#Receiving/Dispatch:
- Labellingand merchandisingstock
- Product deliverychecks
- Invoicing
- Dispatchingof stock
- Handlingof short/over deliveries
Contact Mr ClintonLuvett (Branch Manager – Springfield) orMrs Lee Ann Naidoo (Admin
Manageress) 031 263 0086, Rosetta Naidoo031 265 0144 (Branch Manager – Pavilion)
December 2012 –Present:
-Workedpart time as a CustomerServicesOfficerfor the PavilionShoppingMall and in September
2013 I became permanent.
PositionObjective:
To provide excellentcommunication,relationshipsandservice (telephonicallyandhands on) to all
shoppers/clients(internal andexternal) ina professional manner.To control gift voucher salesand
daily handlingof cash.
Roles and Responsibilities:
- Providinginformationto shoppers and clientswith regards to The PavilionShoppingCentre
- Controllingthe salesof gift vouchers
- Stock take on a weeklybasis
- Daily handlingof cash
- Providingfeedbackto Centre Managementwith regards to suggestions,complaintsand
complimentsinorder to provide a better shoppingenvironment
5. - Controllingsituationsin the eventof theft,lost childrenor parents. This involvesmakingpublic
announcementsand notifyingsecurity
- Overseeingthe general operationsofthe Centre on weekendsi.e.efficientsecurity,parking,
cleaningescalators, liftsand air conditioners
- Handlingof irate customers on a daily basis
- Providingreliefforbusy switchboard
- Handlingcalls from customers/tenantsand providingthem withfeedback
- Logging ofcalls/querieson a MDA system(Call Centre)
- Proactive training to newemployees
- Assistingwith promotionssuch as competitionsand shopper incentives
- Banking of cash and bankingof Paraplegic parking funds
Helping in other departments: (Worked in various departments for 2 years)
Trained for the positionofcreditor’s clerkto relieve the lady whilstshe went on leave:
- Loading of suppliers
- Updatingof direct deposit
- Assistingcustomerstelephonicallyanddirectly
- AssistingStandard Bank with GiftCard queries
- MaintainingSupplierDatabase
- ReconcilingofGiftcards
- Preparingof Payments via EFTS
- Reconcilingofparking
- Filing
- AssistFinancial Departmentwith month endprocedures
- Proforma/Tax invoicesforDirect Depositsand Suppliers
- Assistingof GiftCard control and sales
- Reconcilingall voucher expresssalesvia VoucherEngine
- Turnovers
- Tenant Rental Letters
- CalculatingBasic Rental
- Refuse Letters
6. Other Departments:
- Data capturing – Marketing
- Leasingaudits – Finance/Leasing
- Preparingfor events– Marketing
- Paymentsto suppliersviaEFTS – Finance/Operations
- GatheringBEE certificatesforsuppliers – Finance/Operations
Contact Julie-Anne Zuma(AssistantMarketing Manager) 031 275 9800, Claudia Moodley(ex
CreditorsClerk) 031 275 9800.
SCHOOL ACHIEVEMENTS:
- Graduatedfrom EHV (Educationin Human Values) classes.Completedfull durationof12 years.
Contact Mr Santhan Reddy 031 578 2726
- Representedschool indebatesand won best speakerof the day.
- Prefectin both primary and high school.
- Poemgot publishedina book calledEternal Realityby The South African Institute of Poetry.
- Chosenfor the Cell Ctake a girl childto work Campaign.
- Chosenin top 20 from 180 studentsto representschool in the Dreams & Teams Academy.
Developingyoungleadersthrough sport includingthe physicallydisabled.
AN ADVANTAGE TO YOU:
- I am a confidentyoung lass witha unique drive and ambition to succeed.
- I am well-spokenandalwayspunctual.
- I am always willingtolearn and enhance my knowledge.
- I have great respectfor others and always take othersinto consideration.
- I believe Ihave the potential to benefityour company and achieve your goalswith tremendous
success.
- I am computerliterate – efficiencyinMicrosoftword, excel,powerpointand outlook.
