7. Vision & Mission
Vision : To be the most customer-focused
mobile service brand, continuously
innovating to help liberate our
customers from the shackles of time
& space.
Mission : “We will delight our
customers while meeting their
individual communication needs
anytime anywhere” We survive
because of our customers.
8. Values
• Integrity - honesty in every action
• Commitment - deliver on the promise
• Passion - energized action
• Seamlessness – boundary less in letter and spirit
• Speed - one step ahead always
9. Products of the company
• DTH
• Idea Post-Paid
• Idea Pre- Paid
• Idea Internet Datacard
• Idea STD booth phone
• Idea PCO Coinbox
• VoIP – International call cards
• VoIP – Leased Internet Line
• HDFC Bank – RD/FD Products
13. Fixed Assets
• Cost of acquisition and
installation (-) accumulated
depreciation.
• Asset retirement obligations -
capitalized based -
constructive obligation
14. Inventory
• Valued at cost or net realizable value,
whichever is lower. Cost - weighted average
basis except for IMCL (Subsidiary) --
inventory - valued on first-in first-out basis.
• Net realizable value - estimated selling price
in the ordinary course of business less the
estimated costs of completion and the
estimated costs necessary to make the sale.
15. Investments
• Current Investments - stated at
lower of cost or fair value in respect
of each separate investment.
• Long-term investments - stated at
cost less provision for diminution in
value other than temporary, if any.
16. Depreciation &
Amortization
Tangible Assets Years
Buildings
Network Equipments
Optical Fibre
Other Plant and Machineries
Office Equipments
Computers
Furniture and Fixtures
Motor Vehicles
Leasehold Improvements
Leasehold Land
9 to 30
10 to 13
15
5
3 to 9
3
3 to 10
upto 5
Period of Lease
Period of Lease
Depreciation on fixed assets is provided on straight-line method on pro-rata basis
17. Depreciation &
Amortization
Intangible Assets are amortized on straight-line
method as under:-
• Cost of Rights, Licenses including the fees paid on
fixed basis prior to revenue share regime and
Spectrum fee - straight-line method.
• Software - treated as an intangible
asset,amortized over its useful economic life -
between 3 to 5 years.
• Bandwidth / Fibre taken on Indefeasible Right of
Use (IRU) - over the agreement period.
Assets costing up to 5,000/ - depreciated fully in the
month of purchase.
18. Borrowing Cost
• Charged to revenue on accrual basis
• Except those which are directly
attributable to the acquisition or
construction of those fixed assets, which
necessarily take a substantial period of
time to get ready for their intended use.
• They are capitalized with the fixed
assets.
23. Product Differentiation
• Price affordability
• Hire famous personalities
• Only company offers package
for ladies
• Roaming facilities in
affordable charges
• Idea Cellular PCO
29. Communication
process
• Follows closed door policy.
• HR plays an pivotal role to communicate the
problems.
• A corporate portal has been created for its
employees to make internal communication more
productive.
32. • Eliminating differences in perception
• Use of Simple Language
• Reduction and elimination of noise levels
• Active Listening
• Emotional State
• Simple Organizational Structure
• Avoid Information Overload
• Give Constructive Feedback
• Proper Media Selection
• Flexibility in meeting the targets
Communication
barrier
34. Communication for customer
retention and satisfaction
• Exciting schemes for customer.
• Better customer care facility.
• Detailed information about the new schemes.
• Seeking feedback for continuous improvement.
36. Conclusion
• Maintaining Consumer satisfaction level.
• Maintaining the quality of the service which they are providing.
• New launches and projects in CDMA, 3 G and WiMax
• Expansion of telecom networks, improving connectivity, specially in rurals.
• Increasing the market share.
• Maintaining low cost structure.
• Postpaid prices.
• Updating the technology.
• Competition faced from Government-owned companies such as BSNL and
MTNL.
• Additional competition faced from alternative or new mobile technologies.