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MANAGEMENT CONCEPTS
Introduction to Management and Organizations
ACKNOWLEDGEMENT
Introduction to management and organizations,
Prentice Hall ~ 9th edition.
- Robbins, Stephen P, and Coulter, Mary
WHO ARE MANAGERS?
Manager
Someone who coordinates and oversees the
work of other people so that organizational
goals can be accomplished.
CLASSIFYING MANAGERS
WHAT IS MANAGEMENT?
 Management involves coordinating and overseeing the work
activities of others so that their activities are completed efficiently
and effectively.
MANAGEMENT FUNCTIONS
WHAT DO MANAGERS DO?
 Management Roles Approach (Mintzberg)
 Interpersonal roles
 Figurehead, leader, liaison
 Informational roles
 Monitor, disseminator, spokesperson
 Decisional roles
 Entrepreneur, Disturbance handler, resource allocator, negotiator
MANAGEMENT SKILLS APPROACH
(ROBERT L. KATZ)
HOW THE MANAGER’S JOB IS CHANGING
 The Increasing Importance of Customers
 Customers: the reason that organizations exist
 Managing customer relationships is the responsibility of all managers
and employees.
 Consistent high quality customer service is essential for survival.
 Innovation
 Doing things differently, exploring new territory, and taking
risks
 Managers should encourage employees to be aware of and act on
opportunities for innovation.
WHAT IS AN ORGANIZATION?
 An Organization Defined
 A deliberate arrangement of people to accomplish
some specific purpose (that individuals
independently could not accomplish alone).
 Common Characteristics of Organizations
THE CHANGING ORGANIZATION
WHY STUDY MANAGEMENT?
 The Value of Studying Management
 The universality of management
Good management is needed in all organizations.
 The reality of work
Employees either manage or are managed.
• Rewards and challenges of being a manager

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Basics on Management Concepts.

  • 1. MANAGEMENT CONCEPTS Introduction to Management and Organizations
  • 2. ACKNOWLEDGEMENT Introduction to management and organizations, Prentice Hall ~ 9th edition. - Robbins, Stephen P, and Coulter, Mary
  • 3. WHO ARE MANAGERS? Manager Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.
  • 5. WHAT IS MANAGEMENT?  Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.
  • 7. WHAT DO MANAGERS DO?  Management Roles Approach (Mintzberg)  Interpersonal roles  Figurehead, leader, liaison  Informational roles  Monitor, disseminator, spokesperson  Decisional roles  Entrepreneur, Disturbance handler, resource allocator, negotiator
  • 9. HOW THE MANAGER’S JOB IS CHANGING  The Increasing Importance of Customers  Customers: the reason that organizations exist  Managing customer relationships is the responsibility of all managers and employees.  Consistent high quality customer service is essential for survival.  Innovation  Doing things differently, exploring new territory, and taking risks  Managers should encourage employees to be aware of and act on opportunities for innovation.
  • 10. WHAT IS AN ORGANIZATION?  An Organization Defined  A deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone).  Common Characteristics of Organizations
  • 12. WHY STUDY MANAGEMENT?  The Value of Studying Management  The universality of management Good management is needed in all organizations.
  • 13.  The reality of work Employees either manage or are managed. • Rewards and challenges of being a manager