BBPS Workshop in partnership with NPCI | Product, Business & Technology Overview

1. ANYTIME, ANYWHERE BILL PAYMENT Welcome to the BBPS Payments Workshop

2. Agenda Sl. Action 1 Welcome Address by A.R. Ramesh – Chief Project Officer, BBPS 2 Key Note Address by Dr. Pramod Varma – Member, Technology Advisory Committee, NPCI 3 BBPS Product & Business over view – Rahul Tandon, AVP – BBPS 4 BBPS Technology Walk Through – Arulananda Selvakumar – VP – Technology, BBPS 5 BBPS – Virtual API Sandbox Launch – Dr. Pramod Varma

3. Bharat Bill Payment System Bharat Bill Payment System (BBPS) is a Reserve Bank of India (RBI) conceptualised system which offers integrated, accessible and interoperable bill payment services to consumers across geographies with certainty, reliability and safety of transactions. Consumer Website/Internet Banking of Non-banks/Banks Bank/Non-bank entity facing Customer Bank/Non- bank entity connected with Utility Cos. Utilities e.g. Electricity, Water, Gas, telecom 1.Consumer (Payer) uses a channel for payment 2. Bank/Non-bank debits the account, collates information and transmits to BBPCU 3. BBPCU undertakes settlement between BBPOUs and passes the bill information and payment message 4. Utility connected Bank/Non- bank entity sends information to Utilities and credits accounts Agents/Retail shops/ BCs of Banks/Non-banks Mobile App of Banks/Non-banks

4. Salient Features Interoperable Connecting all at one place Accessible Digital &Physical Cost-effective Flat fee compared to advolerm Complaint Management Standardized-both ON-US & OFF-US Standards Standard Processes- Integration One point access Brand Connect Single and trusted brand connect

5. How BBPS is Organized Operating Unit 1 (COU) Agent Institution Operating Unit 2 (BOU) App 1/Internet 1/Bank-BranchAgent 1 Biller 1 Level 1 Level 2 Level 3 Level 4 BBPCU Biller Circles

6. Electricity WaterGas Telecom DTH Biller Category & Current Status COVERED (64) 43 8 6 3 4 20 20 27 29 32 35 35 38 43 45 50 57 64 JAN, 17 FEB,17 MARCH, 17 Apr-17 MAY, 17 JUNE, 17 JULY, 17 AUG, 17 SEPT, 17 OCT, 17 NOV, 17 DEC,17 JAN, 18 Total Billers

8. Bank/Non-Bank which is Customer Facing Default Biller aggregators i.e. Biller Operating Units AGENT/RETAIL SHOP BILLERS CONSUMER 1 2 3 4 56 78 9 10 Physical Transaction Flow

9. BILLERS CONSUMER Digital -Transaction Flow Transaction flow Bank/Non-Bank which is Customer Facing Default Aggregators/Biller aggregators Biller Operating Units 1 2 3 45 6 7 8 Digital Channels like Mobile , Internet, POS Digital Transaction Flow

10. BBPOU(Non Bank)BBPOU(Bank)BBPOU BBPCU RBI RTGS account Sponsor Bank Successfulpayment collectioninformation Net RTGS settlement Settlement Flow Net Settlement Report Raw File

11. Benefit Consumers Control  Payment of bills via one platform, instead of using different websites, apps, or going to various outlets and biller collection points. Consumer will get all his billers on one single platform/channel Accessibility  Facility of paying all bills Digitally (Internet, Mobile, POS, Kiosk etc.) as well as Physical (Agents/Retail shops, Bank-branches, BCs etc.) channels of his choice.  Consumer will get access to all billers even via going to his Co-operative or RRB bank Branches/Channels Cost-effective  Consumer’s saves on travel cost to various locations and charges incurred on various Utility companies website.  Also on physical Outlet where the Consumer used to pay up to ₹10-50 per bill, BBPS has capped the Convenience fee in the range of ₹5-25 Convenience  Payments of bills Anytime Anywhere with ease of convenience. E.g. Consumer being in Mumbai can pay his Meghalaya bills via any channel Uniform Experience  Uniform and seamless experience across all channels-digital and physical.  The interface consumer uses on a bank mobile app or Internet banking of some other bank would be the same Assurance & Reliable Service  Assurance of transaction via secured bill payment system, reliable and easy resolution of complaints and disputes regarding his bill payment.  Consumer can go to any bank app or any bill payment website or BBPS Website and make a complaint regarding his bill payment issues. Instant Confirmation  Instant Confirmation of bill payment via SMS/Print-receipt/E-mail/Web confirmation with BBPS Logo Benefit to Consumers

12. Key Parameters of Bill Fetch API Bill Fetch Request (Initiated by the Customer-BBPOU) This API will enable the user to input certain parameters as required by the biller to fetch bill information. Customer identification parameters at the biller can be more than one and the system is capable of supporting the same. Key Parameters include : <Initiating Channel>, <Agent Details>, <Biller Information>, <Bill Details>, <Customer details> Bill Fetch Response (Initiated by Biller- BBPOU) This request will enable the biller to provide output parameters as a response to bill fetch request. Biller can respond with multiple amount field, additional fields regarding bill and any other information as desired by the biller Key Parameters include: <Customer Information>, <Bill Information>, <Charges & Fees>. * All input and output parameters will be configured at biller level at the time of Biller Onboarding

13. Key Parameters of Payment Message API Payment Request (Initiated by the Customer-BBPOU) This request will enable the user to provide parameters defining the payment request details as per biller configuration. Key Parameters include: <Channel>, <Payment Mode>, <Biller & Bill Information>, <Customer Information> Payment Response (Initiated by Biller- BBPOU) This request will enable the biller to confirm the payment parameters. Key Parameters include: <Bill Information>, <Transaction Status> * All input and output parameters will be configured at biller level at the time of Biller Onboarding * Bill Payment Request API includes all details of the previous Bill Fetch Response

14. Key Parameters of Online Specs * All input and output parameters will be configured at biller level at the time of Biller Onboarding * Bill Payment Request API includes all details of the previous Bill Fetch Response Diagnostic Diagnostic message is a confirmation from the BBPOU to BBPCU that the respective BBPOU is in active status and available for receiving and processing bill payment transaction BBPOU will be triggering the diagnostic API at a desired time-frame, continuous failing of these ping requests will mark the BBPOU inactive and transaction will not be processed at BBPCU end. Acknowledgment An acknowledgement message is a confirmation sent in synchronous mode from the recipient to the sender of a message and will be a part of each leg of the payment transaction message. Reversal Failure to receive an acknowledgement from any participant in BBPS for a bill payment transaction will result in a reversal where the entire transaction will be reversed and an intimation will be sent to the origination point to return the amount to the customer through the same payment mode. The initiating party is the entity which has initiated a leg of the bill payment transaction but has not received its acknowledgement.

15. ID Logic Particulars Length Logic Example TRANSACTION REF ID 12 Customer BBPOU code - 4; Random alphanumeric character - 8 TJ0129197644 AI ID 4 Alpha - 2; Numeric - 2 TJ03 AGENT ID 20 Customer BBPOU ID - 4; Agent Institution ID - 4; Agent Payment Channel Code - 3; Random number - 9 TJ01TJ03BNK000000001

16. What’s New! Bharat BillPay Website Features  Agent Outlet Locator  Documents  Phase-II Customer registration, VAS  Alerts , Reminders  Complaint Management & query Bill Presentment & SI Module, Standards • List of billers at one go! • Add billers and register for billers • Standards for bill reciept, SMS and other business standards • Front-end standards and technical standarsd BBPCU Canvas  Admin Portal for BBPOUs  Easier on-boarding Billers,Agents & AIs  MIS , Reports and Dashboard  CMS, DMS Portal Centralized Complaint & Dispute  Raise complaints transaction service based.  Register anywhere Website Portal, Agent outlet or any bank portal.  2-3 days resolution time

17. Biller can have many relationship Prepaid Category Inclusion Breakage of Bilateral Opening up of More Channels Standing Instructions Mandate Management Increase in Channels

18. 18 Bharat Bill Payment System

19. • Prerequisites for On Boarding • API List • Certification Platform • Detailed API Walkthrough • BBPSim Unveiling • BBPSim Demo • BBPSim Snapshots Agenda

20. Network Requirements  Network bandwidth: Typically a BBPOU would need a minimum of 1 Mbps MPLS link to communicate with BBPCU for a 50 TPS throughput BBPOU system.  Network IP and Port details: BBPCU SPOC will provide the IP and Port details on request while establishing connection with BBPCU. Software Requirements  NPCI does not mandate implementation of any specific software stack for the BBPOUs.  BBPOU can deploy their own software stack which is capable of sending and receiving signed XML messages with BBPCU. Pre-Requisites For On-boarding (1/3)

21. Security Requirements The system will have appropriate treatment for sensitive data and private data. There will be appropriate access control and authentication mechanism. Transport Layer Security:  All REST messages will be exchanged over TLS (v1), i.e. HTTPS Message Security and Non-Repudiation:  All REST messages will be digitally signed Data Security (data at rest):  All sensitive data will be encrypted and stored Pre-Requisites For On-boarding (2/3)

22. Pre-Requisites For On-boarding (3/3) Other Prerequisites  Availability of BBPS Technical and Message Specifications  BBPOU’s application readiness as per the BBPS specifications and data compliance  Secured data transmission using TLS 1.2 standards  Provision for data integrity using standard C-3 Digital Certificate  Connectivity to NPCINET

23. 1. Bill Fetch Request 2. Bill Fetch Response 3. Bill Payment Request 4. Bill Payment Response 5. Diagnostic Request 6. CMS Request (401,501,506) 7. CMS Response 8. Biller MDM Request 9. Biller MDM Response API List For Online Messages

24. Sandbox Testing Comfort Testing Certification Necessary testing requirements will be verified at Sandbox test platform Initial round of testing conducted at participating BBPOU to test and verify the possible structural / logical and compliance On successful completion of comfort testing, BBPOU will be given the schedule for certification Certification Platform

25. Transaction Initiated by Customer BBPOU  Customer BBPOU sends the API transaction request to BBPCU  BBPCU routes the transaction request to Biller BBPOU simulator installed at BBPS environment  Biller BBPOU Simulator responds back to BBPCU  BBPCU forwards the response to Customer BBPOU application Customer BBPOU Application BBPCU Biller OU Simulator @ BBPS Env. Customer OU connects with BBPS Sandbox Transaction Flow in BBPS Certification Environment

26. Transaction Initiated by Biller BBPOU  Customer BBPOU simulator @ BBPS Environment sends the API transaction request to BBPCU  BBPCU routes the transaction request to Biller BBPOU system  Biller BBPOU system responds back to BBPCU  BBPCU forwards the response to Customer BBPOU simulator Customer OU Simulator BBPCU Biller OU Application @ BBPS Env. Biller OU connects with BBPS Sandbox Certification Environment…continued

27. BBPS APIs List API Name Purpose Diagnostic Request Heartbeat request to be sent by OUs and participating AIs every 3 minutes BillFetch Request To Fetch customer’s bill details BillFetch Response Response to the Bill Fetch request containing the bill details. BillPayment Request To initiate a Bill Payment BillPayment Response Response for the payment request containing status of payment Complaint and Transaction Status Requests To check status of a transaction, Register new complaint, Check status of a complaint Complaint and Transaction Status Response Response to the Complaint request Biller MDM Fetch Request to fetch Master data of billers available in BBPS Biller MDM Response Response sent to the Biller MDM request. Provides details of all the Billers available in BBPS. Restricted - BBPS

28. Bill Fetch Request: Restricted - BBPS

29. Bill Fetch Response: Restricted - BBPS

30. Bill Payment Request: Restricted - BBPS

31. Bill Payment Response: Restricted - BBPS

32. Diagnostic Request and Response: Restricted - BBPS

33. Transaction status Request and Response: Restricted - BBPS

34. Biller MDM request: Restricted - BBPS

35. Biller MDM response: Restricted - BBPS

36. BBPSim Launch

37. 38 Bharat BillPayment PreSandBox Simulator - BBPSim

38. http://indiabillpayment.com BBPSim URL

39. How to Register? 1. Visit www.indiabillpayment.com from browser. Bharat Billpay PreSandbox Simulator - BBPSim

40. BBPSim API Documentation

41. API Structure & Archived Logs

42. Thank You.. Restricted - BBPS

BBPS Workshop in partnership with NPCI | Product, Business & Technology Overview

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BBPS Workshop in partnership with NPCI | Product, Business & Technology Overview