Software Adoption Initiative (SAI), is ISPIRT's effort to help the Indian jeweller adopt and implement the right technology
Software Adoption Initiative (SAI), is ISPIRT's effort to help the Indian jeweller adopt and
implement the right technology, at the right price. As the first step towards that, we bring you this
Software Adoption Guide.
ISPIRT is the think tank of Indian software product developers.
Our mission is to ensure that small and medium businesses
across India are equipped to do the following:
Identify their need from software
Discover the right software
Approach the right vendors
Install and implement at the right price
Supported by leading software companies from across India —
Martjack, ACME Software, Tally Solutions, Capillary
Technologies, MMI Softwares, Cerera Softwares and Ornate
Software — ISPIRT endeavours to bring the right products to
the right customer. And thereby, help the Indian entrepreneur
reap the beneﬁts of technology.
Software Adoption Initiative (SAI), is lSP| RT's effort to help the
Indian jeweller adopt and implement the right software, at the
right price. As the ﬁrst step towards this, we bring you this
Software Adoption Guide.
To make it even easier, and clarify any doubts that may exist, an
ISPIRT Guide will be calling you soon [or call ISPIRT Support
on I800 I03 4072 [toll free].
Evaluating your requirements from software.
Why do you need software? As a jeweller, this should be your ﬁrst question. To help
you answer this, we have researched and identiﬁed some of the growth challenges most
Go through and tick the challenges you identify with. Understanding these will help you
when the ISPIRT Guide calls you. (If you face issues not listed here, jot them down for
discussion later. )
Do you need to maintain the monthly saving schemes and track your customer's payments?
Do you think access to your customer's proﬁle will help you better understand their preferences
and hence, help you plan inventory better?
Would you like to capture customer information and proﬁle them for personalised SMS
communication with them?
Is it difﬁcult to compute proﬁtability both in metal and amount (factoring in old gold purchase)?
Stock 0 Do you get accurate, instant stock information with details on item purity, stone, diamonds and
making/ labour charges? Along with the image of the item?
0 Does day closing take you longer because of stock audit?
Accounting O Is it time—consuming to ﬁle e—returns of all taxes like / AT, Sales Tax, Income Tax etc.
Goldsmith management Do you ﬁnd it cumbersome to record material, consumption, wastage, labour and making
charges for each order/ job?
Purchase Q Do you need to manage old jewellery purchase and segregate charges (with purity) on the
Sales 0 Does it take you long to calculate the sales bill, leading to queues at the cash counter?
E—commerce Q Do you intend to sell in other cities without opening a store there?
Learning how other jewellers have countered similar issues.
The easiest way to see how software can help you, is to see how it has helped
others like you. For that, we request you to go to www. ispirt. in and check ‘Case—studies' to
see how other jewellers have arrived at managing inventory, accounting, loyalty
programmes, branch connectivity, online sales etc.
I’ I’ Gitanjali
To capitalize on its heritage and reputation, Gitanjali set out to
create a successful e—business. Martjack, chosen for the effort, began
with a systematic strategy—led approach, providing extensive planning
and information architecture with their proven methodology. Working
together with Gitanjali, Martjack developed a website that engages
both with existing fans and potential customers. It offers a variety of
features to enhance the shopping experience, including easy navigation,
advanced product zoom capabilities and an easy and secure payment
process. The site also allows integrated marketing capabilities, with
Gitanjali being able to inform, engage and communicate with
customers. The site elegantly reinforces the brand, boasts intuitive
navigation and enhances the user experience.
1' I r’ Jagannath Mohanlal Sarraf
Ajewe| Ier's time should be invested in ﬁnding ways to
increase sales. But what happens usually — as in the case of
Jagannath Mohanlal Sarraf — is that the key stakeholder is
often stuck in micromanagement; controlling leakages,
pilferage, managing stock and accounting for price
fluctuations, managing loyalty, discounts. With the
introduction of Jwelly from MMI Softvvares, the stock
management tasks were automated. The jeweller could
also keep track of extra gold to be sold or purchased
based on rates. The booked future rates for customers
could also be arrived at instantly. With all of this, the
management is free to concentrate on growth.
" " ‘‘ Gehnajewellers ‘‘ ‘ "‘ Rishabh Gold Jewels
While Gehna had been an early software adopter, The primary issue was keeping an efﬁcient track
the problem lay with multiple softvvares — one for stock of all their stock items right from taking orders, manufacturing,
and billing, another for accounting, another for supplier maintenance of inventory, delivery to customer and streamlining
management. With the introduction of Ornate NX the billing process to match corporate standards that promote trust
from Ornate Software Solutions, all store management among customers. To address all of these, Rishabh introduced
issues were handled at a single point. Which also Cerera Software's solution. Apart from achieving the above
enhanced control and gave the jeweller a better handle requirements, Cerera also helps in keeping an eye on employee
on pilferage. A single solution also makes the entire sales targets and sales tax submissions with the help of an
process easier to manage and more accurate. on—demand sales summary.
<’ r’ Wjay Gems F <’ r’ Abaran Jewellers
Vijay Gems is among India's leading manufacturers and Maintaining accurate customer information and using it for
suppliers of diamond jewellery as also one of the premier better customer relationship management was an issue with
destinations for antique Victorian jewellery. Manual Abaran. It was to resolve this that they approached Capillary
bookkeeping, data entry and maintenance of records was Technologies. With Capi| Iary's TruTouch, Abaran has been able
adversely affecting quick decision—making. / Wth a growing to create a registered database of more than 85% of their
product line, it became essential to ﬁnd a solution to customers (since implementation). Since it is integrated into
manage the business more efﬁciently. Which is when Vijay the billing system, Abaran now has purchase history and
Gems introduced Ta| Iy. ERP 9. Now weekly accounts, bank contact information that helps them create customised
reconciliations, online banking and tracking are all managed campaigns that are more effective and measurable. Customers
by Tally. This has resulted in efﬁciency, accuracy, reduction also receive personalized messages from Abaran. And there
in manpower costs and time. has been a visible increase in sales.
" V 1’ Davanam Jewellers
Davanam has over IO decades of experience in gold and diamond retailing. In 2008, they installed Acme Inﬁnity to help them
minimize errors and wastage of time. The Online Branch Connectivity Module made the management of all branches an easy, efﬁcient
affair. To add to that, the Automatic Order Supply chain made customer service faster. The Customer Relationship Module facilitated in
building an engaging relationship with customers. And the Saving Scheme Module made the management of promotional schemes easier
and more satisfying for the customer.
Software products available for the jewellery industry.
For now, ISPIRT has identiﬁed the following software companies with products for
the jewellery industry and outlined their key beneﬁts. ISPIRT will keep updating this list to
accommodate new products and developers. (For more, visit wvvw. ispirt. in)
I I‘ “ MMI Softwares
Separate stock of loose and tagged items and various methods of
stock maintenance according to the property of the items.
Proﬁt & loss
Keeps an eye on sale/ purchase transaction rates for a clear picture
for hedging of bullion rates. Analyze proﬁtability by party, by item,
by purity for informed decisions,
JweIIy9 prevents misuse of conﬁdential data by staff. Retain only
current day's data at your showroom and at the end of the day
merge it into your storage device to keep records complete.
’ I” I’ Capillary Technologies
Customer transaction history
Just enter phone number to see customer purchase
history. Capture and view customer purchase history —
view product purchased, amount spent and store
Secure data on cloud
TruTouch stores data securely on cloud accessible only to
the store owner.
www. mmsoftwares. com
www. capiI| arytech. com
Goldsmith working Stay informed
Raise bills for Goldsmith Issue/ Receive with predeﬁned wastage and Get daily SMS and email reports of new and repeat
labour and manage their balances. customers and their purchases.
Cardless loyalty programme
Manage a simple, paper—free, card—free loyalty
programme, get additional sales from loyal customers.
1' Tally Solutions
Always know your stock status. Track receipts and despatch of goods efﬁciently.
Jewellery purchase and sales
Track transactions, manage supplier database, purchase orders and sales effectively.
Easily manage VAT, service tax and excise duty, get immediate updates when government
Remote connectivity and SMS
Know your company's ﬁnance details when you are travelling, connect from anywhere.
wvvw. talIysolutions. com
0 0 0 ACME Software
Owner absentee model
Manages the jewellery business even in absence of business owner.
Centralised, effortless and secure management of multiple branches.
Smooth management of crowded and busy counters and timely delivery of
customer orders by constant order supply chain tracking.
www. acmeinﬁnity. com
Software to create images and catalogue ornaments to maintain track of stock.
0 0 O Martjack
Online store in 7 days
Use templates and customize your design with just a drag and drop. Over 20 payment
solutions and easy set—up of taxation and shipment. Easily deﬁne product categories, assign
multiple pictures to products and manage variants easily.
Market and measure results
Connect your store with Martjack Exchange to reach 20 million customers. Manage onsite
promos, integrate social media networks, create discount vouchers and gift cards. Get
reports for orders, leads and abandoned carts. Create Facebook and mobile stores.
wvvw. martjack. com
O 0 0 Cerera Softwares
Complete inventory management solutions forjewellers in retail, wholesale,
manufacturing on job—work or manufacturing unit with ﬁnancial accounts in Tally.
With metal—based accounting, metal payment and receipt.
WWW. C6 re rasoftwares . COl'T1
Maintain records on gold, silver, platinum, diamond and precious stones, old
ornaments and branded jewellery on purity basis.
Keep and manage records accurately for efﬁcient and instant resolution.
0 0 0 Ornate Software
Over I5 years, Ornate has computerized over 3000 jewellers across India.
Jewelry Kiosk helps customers try on jewellery on their photographs digitally.
Manage inventory, sales/ purchase, accounting and goldsmiths.
Internet and mobile solutions
Solutions that can immediately widen your base, help reach out to more customers.
Educating yourself about costing.
It is also essential that you understand the different cost components in installing
software. There could be factors like Iicencing, training and support that come into play. It is
also a fact that different software developers have different ways to arrive at the cost. Ensure
that you check each ofthe points below with vendors that you speak to.
I Licence fees
A one—time cost that allows you to use the product perpetually.
Allows you to pay on a monthly basis.
Cost for onsite visit to train you on the software.
Set up software to suit your business needs, help you conﬁgure the product and suggest
methods to enter data and get started,
Tailor the software for your speciﬁc needs.
Te| e—support or onsite visit for any support, periodically.
Costs for annual maintenance.
Charges for software improvements and upgrades.
Additional services, if any and their charges.
Ste F) 6
Choosing the right vendor.
This Software Adoption Guide and a discussion
with ISPIRT should help you clearly identify your
requirements. After that, use the chart below to
identify developers, evaluate their costs based on your
requirement, beneﬁts and your budget. This will give
you a clear idea of what your goals from the exercise
and the associated costs are.
‘ ‘ r Indian Software Product Industry Round Table
SPIRT is the think tank of Indian software developers. Our services are free and our
ask is to point you to the best software product for business efﬁciency. We will keep
oringing you the latest on software for the Indian jewellery industry.
30 feel free to call ISPIRT Support for a discussion.
Call ISPIRT on I800 I03 4072 [toll free]
Visit ISPIRT at wvvw. ispirt. in