1. ConvFlow
Front-line engagement for retail.

2. The Problem: missing insights and ideas
Enterprises are losing out on
value from not engaging their
front-line as a source of insights
and problem solving

3. Convflow: Front-line engagement solution be-spoke to retail
An end-to-end front-line engagement solution with
- Pulse: Capture customer and employee insights
real time
- Structured Solutions: Generate ‘00s of ideas
every month on custom value drivers. High impact
ideas summarised.
- Benchmarks: Performance by store/branch/team
on a real-time tracker on key front-line metrics
- Capabilitiy: Powered by 40+ retail problem solving
tools on innovation, cost reduction, revenue
enhancement and customer service

4. Use case
4
Took our retail efficiency framework.
400+ ideas and ongoing.
COGS – 30%, Revenue impact,
Strategic engagement from 30% to
70%

5. Pilots ongoing