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The Build Trap
Melissa Perri
@lissijean
Produx Labs
Escaping
The Build Trap
Melissa Perri
@lissijean
Produx Labs
@lissijean
KEEP CALM
AND
MANAGE THE
PRODUCT
@lissijean
@lissijean
AGILE
@lissijean
@lissijean
@lissijean
EVERYTHING
YOU
EVER
WANTED!
What is all this shit?
@lissijean
@lissijean
The
Build Trap
@lissijean
@lissijean@lissijean
How did
we get
here?
@lissijean
+ =
@lissijean
We keep adding to the backlog
and never take away.
@lissijean
Copier
Printer
Scanner
Fax
Stapler
Magician
Satan
@lissijean
@lissijean@lissijean
@lissijean
Scrum
doesn’t
have a
brain.
@lissijean
@lissijean
Product Owner is a role you
play on a Scrum team.
Product Manager is the job.
@lissijean
Customers Businesses
problems
wants
needs
products or services
$$$$
@lissijean
Solving big problems for
customers creates
big value for businesses.
@lissijean
@lissijean
STRATEGY PROCESS ORG
@lissijean
STRATEGY
@lissijean
Ingredients and
recipes shipped
to your door.
@lissijean
@lissijean
What is your
product strategy?
@lissijean
“I want a document with every
field you intend to put on the
site and the content strategy
so I can build a back end.”
@lissijean
Most Product
Strategies
are wish lists
of features.
@lissijean
Most
Roadmaps
are gantt
charts.
@lissijean
Creating new products
is full of uncertainty.
@lissijean
@lissijean
PRODUCT STRATEGY
IS NOT A PLAN.
@lissijean
STRATEGY
“Strategy is a deployable decision making framework, enabling
action to achieve desired outcomes, constrained by current
capabilities, coherently aligned to the existing context”
- Stephen Bungay
@lissijean
@lissijean
PRODUCT GOAL
@lissijean
What is your
product strategy?
@lissijean
Ingredients and
recipes shipped
to your door.
@lissijean
5 years FDS the Tuesday/Thursday standard option
double acquisition Dec 2016
@lissijean
PRODUCT GOAL
@lissijean
Product leaders provide
vision, goals, and guardrails.
@lissijean
@lissijean
ALIGNMENT
@lissijean
@lissijean
Teams are all in
motion but not
going anywhere.
@lissijean
@lissijean
STRATEGY
To escape the Build Trap,
drive high alignment
through a good strategy
framework that allows
teams to make decisions.
@lissijean
Product strategy
emerges
from experimentation.
@lissijean
PROCESS
@lissijean
“The price is too high,
we should lower it.”
“The photos are not enticing.”
“We need to rebrand the sign
up funnel to the new design.”
“We should be offering
sign up gifts.”
“They cannot try it for free!”
5 years FDS the Tuesday/Thursday standard option
double acquisition Dec 2016
@lissijean
PRODUCT GOAL
@lissijean
Increase
conversion rate
by X%
5 years FDS a top dinner option for the target market.
double acquisition Dec 2016
increase conversion rate across all
platforms by X% by end of Q2.
conversion rate is Y% on desktop
and X% on mobile.
PRODUCT GOAL
Obstacle:
We don’t understand why
people are leaving.
@lissijean
@lissijean
Learned:
The top reasons people are leaving.
0%
10%
20%
30%
40%
Reason
Can't Find Menu What's in the box? The price is too high I want more plan options I am vegan
@lissijean
Obstacle:
People cannot find the menu.
@lissijean@lissijean
@lissijean
FAQS HELPFDS
@lissijean
@lissijean
FDS FDS
@lissijean
@lissijean
PROCESS
To escape the Build
Trap, we need to use
the right processes and
tools at the right time.
@lissijean
PROTOTYPE
ALL THE THINGS!!!!
@lissijean
DESIGN SPRINT
ALL THE THINGS!!!!
@lissijean
TOOLS ARE USELESS
UNLESS YOU USE
THEM CORRECTLY.
@lissijean
Company
Goal,
Product KPI,
Future state.
What are
users
doing now?
What’s the
first
little goal?
User Research,
Product
Experiments
Product Kata
1 2 3 4
Planning Experimenting
A scientific, systematic way to build better products.
@lissijean
LEARNING reduces uncertainty.
@lissijean
DISCOVERY
DELIVERY
@lissijean
ORG
@lissijean@lissijean
@lissijean@lissijean
@lissijean
“Our highest priority is to
satisfy the customer through
early and continuous delivery

of valuable software.”“
@lissijean
ORG
To escape the Build Trap,
create a product-led
organization that has the
policies and practices needed
to navigate uncertainty.
@lissijean
SALES LED
@lissijean
WALL STREET LED
@lissijean
VISIONARY LED
@lissijean
TECHNOLOGY LED
@lissijean
Product-Led Organizations are…
• Ruthlessly focused on solving customer/user’s problems to
drive business value
• Oriented around outcomes instead of outputs
• Experimental by nature and driven by continuous
improvement
• A place where leadership enables empowered decision making
throughout levels
CPOChief Product Officer
@lissijean
STRATEGY
ORGANIZATION
PROCESS
@lissijean@lissijean
Melissa Perri
melissa@produxlabs.co
m
produxlabs.com
melissaperri.com
@lissijean
Melissa Perri
CEO, ProdUX Labs
melissa@produxlabs.com
FOR THE SLIDES:
melissa@sendyourslides.com
Subject: productized
@lissijean
Learn Great Product Management
productinstitute.com
Take 15% off
with Productized
Order
Now!

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