This document outlines Breda Ryan's presentation on project controls and the human factor at the Project Controls Expo on November 13th, 2013 at Twickenham Stadium in London. The presentation discusses how translating project controls into practical tools can help projects succeed by considering the human element. It covers topics like the importance of relationships and change management, focusing efforts on solutions within one's control, and taking an open and collaborative approach to stakeholder engagement. The goal is to make project controls usable and meaningful for project managers.

1.
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Project
Controls
–
The
Human
Factor
Project
Controls
Expo
–
13th
Nov
2013
Twickenham
Stadium,
London

2.
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2011.
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About
the
Speaker
Breda
Ryan
Senior
PCM
at
Jacobs
o Breda
is
a
senior
PCM
in
the
Programme
Management
Construc>on
Management
Centre
of
Excellence
at
Jacobs.
She
is
currently
suppor>ng
TfL
Surface
Transport
in
embedding
project
controls
across
its
Programmes
&
Projects
Directorate.
o She
has
previously
led
the
business
change
for
the
deployment
of
an
integrated
management
and
controls
solu>on
to
enable
Heathrow
manage
porLolio,
programme
and
project
controls
for
its
regulated
capital
investment
plans.

3.
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About
the
Topic
Topic
Outline
o Transla>ng
the
project
controls
textbook
into
prac>cal
and
usable
tools
that
make
a
difference
to
projects
and
win
the
hearts
and
minds
of
project
managers.

4.
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Successful
projects
o It
maQers
to
people
that
projects
are
a
success
o People
maQer
to
project
success

5.
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The
Human
Factor
o Discipline
o Rela>onships

6.
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The
Change
Curve

7.
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3
Spheres
of
Control
o Plan
for
success
o Focus
on
solu>ons

8.
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Stakeholder
Engagement
o Open
Minded
o Collabora>ve

9.
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Managing
the
Change
Curve
Introductory
briefing for all
users
email, intranet,
posters
Cascade briefings
through face to face
team meetings and
conference calls
Targeted one-to-one
interventions with
senior stakeholders
Roadshows, visits
to main locations
Training, support
materials
On going support for key user
groups: managed discussion
forums, knowledge share
Regular updates using a
website, SharePoint
Demonstrations and
simulations
Targeted one-to-one
interventions with senior
stakeholders
Temperature
check
Readiness
assessment

10.
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Rela>onship
Management

11.
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Communica>ons

12.
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Conclusion
o Friends
o Empathy
o Smile