This document discusses the keys to developing high performance teams. It identifies 4 key performance indicators (KPIs) of success: 1) having a common vision and clear actions, 2) clear accountability and performance reporting, 3) leveraging diversity and leading by example, and 4) awareness and support of individual work/life goals. A case study shows that implementing a 3-phase high performance team program focused on these KPIs led to improved job demands, satisfaction, engagement, and a six month ROI of $254,951.50 for a team. Developing high performance teams can help organizations thrive through innovation, savings, and growth rather than just survive challenges.
2. To look at:
• Savings and benefits of High Performance Teams
- Reducing risk and increasing productivity
• 4 KPIs of success and your ROI
- Your scorecard and next steps
• How we work with you
- A 3 phase approach
• Case study and getting started
- High Performance Teams Program in action
Let’s take a moment
3. Is your organisation is merely surviving
instead of thriving?
Businesses face many challenges just to SURVIVE:
• Increased competition
• decreased margins
• Increased red tape
A high performance workforce is the key to THRIVE:
• Innovation and savings
• Create new products
• Find new customers
4. What are High Performance Teams?
High
achievement
(RESULTS)
High
engagement
(SUPPORT)
High
performing
teams
5. High Performance Teams: Amazing results
are highly engaged, perform at their
best and achieve amazing results.
High performing teams
Low performance teams
are disengaged and have much lower
performance.
6. High Performance Teams: Benefits and savings
SAVINGS:
• Reduced sick leave and absenteeism
• Fewer injuries and compensation claims
• Lower turnover and improved retention
• Lower conflict and customer complaints
BENEFITS:
• Higher quality production hours
(worth at least twice the average hourly rate [OECD])
• Higher resiliency and lower Distress
(30% of your workforce may have clinical levels of stress at any given time)
• Higher customer satisfaction and new business referrals
7. What do high performance teams look like?
4 Success Indicators
8. High Performance Teams
The 4 KPIs of success
High Achievement
KPI 1. They have a common vision and clear actions
KPI 2. There is clear accountability and performance reporting
systems
High Engagement
KPI 3. They leverage diversity and lead by example
KPI 4. They support each other’s work/life goals
9. KPI 1: They have a common vision and
clear actions
“Vision without action is
just a dream.
Action without vision just
passes the time.
Vision with action can
change the world.”
Joel Barker
10. Question:
How do you know your team is aligned around vision and
action?
Things you can do:
• 1 to 5 year strategy maps
• 30, 60, 90 day action plans
• Quarterly vision and strategy sessions
• Team check-ins
KPI 1: They have a common vision and
clear actions
11. KPI 2. There is clear accountability and
performance reporting systems
“What gets
measured gets
managed.”
Peter Drucker
12. Question:
Do you regularly measure and report the important performance metrics of
your team?
Things you can do:
• Clear accountability for action plans
• Effective team meetings
• Self governance system
• Regular pulse metrics on important KPIs.
KPI 2. There is clear accountability and
performance reporting systems
13. KPI 3. They leverage diversity and lead by
example
Diversity
“…there are many
parts, but one
body. The eye cannot
say to the hand, ‘I
don’t need you!’ And
the head cannot say
to the feet, ‘I don’t
need you!’” St Paul
Lead by example
“Be the change you
wish to see in
others.” Ghandi
14. KPI 3. They leverage diversity and lead by
example
Diversity
Question:
Is the diversity within your team an
advantage or curse?
Things you can do:
• Team profiling
• Above and below the line
• Peer mentoring
Lead by example
Question:
Does your team lead by example or
simply mirror the behaviour of others?
Things you can do:
• Training in communication skills
• Conflict management training
• Customer service charter
15. KPI 4. Awareness and support of individual
work / life goals
“They who have a
‘why’ can endure any
‘how’.” Nietsche
16. KPI 4. Awareness and support of individual
work / life goals
Question:
Does your team understand and support each others work / life goals?
Things you can do:
• Lifeline presentations
• Work / life strategy plans
• Peer mentoring and support
• Communication starters in every meeting
17. Your workforce’s current performance
No
performance
Low
performance
Moderate
performance
High
performance
KPI 1 ☐ ☐ ☐ ☐
KPI 2 ☐ ☐ ☐ ☐
KPI 3 ☐ ☐ ☐ ☐
KPI 4 ☐ ☐ ☐ ☐
What would your ROI be?
www.workforcesupportsystems.com
The 4 KPIs of success
18. How the program works
STAGE 1: Establish solid foundations
• Establish baseline ratings against the 4 KPIs.
• Develop forward strategy for High Performance Teams.
STAGE 2: Drive for results
• Targeted interventions addressing the 4 KPIs.
• Intensive behavioural training, coaching, and performance score
carding.
STAGE 3: Coach for sustainability
• Follow-up coaching and team development sessions.
• Ongoing monitoring of strategy map and action plan with performance
reporting metrics.
22. • Job Demands improved 20 to an average of 87.75% in 6 months,
suggesting an improved ability to proactively manage workload.
• Job Satisfaction improved by 11% to an average of 80.5%.
• Co-worker Support had stabilised at 78%.
• Manager Support had stabilised at 76.5% despite numerous challenges
over the 6-month period.
• Staff Engagement increased by 26% to an average of 61%, which is
significantly above expected industry levels (15-30%).
TOTAL BENEFIT = $254,951.50 (six month ROI)
High Performance Teams: Six month results
23. Unlock the savings and benefits of
High Performing Teams
Contact Us
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E: info@qeli.qld.edu.au
W: www.qeli.qld.edu.au
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