Hanno Nevanlinnan esitys Qentinelin 14.4.2016 Laatuaikafoorumissa. Mitä on johtaminen, kun johtajan tehtävä ei ole enää kontrolloida. Miten organisaatioiden ketteröittäminen on mahdollista. Tietoa ei tarvita kontrolliin, vaan tekemisen läpinäkyväksi tekemiseen ja päätöksentekoon.

1. LEAN SERVICE CREATION
LEANSERVICECREATION
Hanno
Nevanlinna
@HannoNevanlinna

2. • Strategy
• Innovation
• Agile Methodologies
• Software Project Management
• Concept Design
• Human resources
• User Experience
Hanno is one of Futurices founders. He’s walked the path from a
startup to an international company.
During years 2004–09 he innovated, planned and built Finland’s
largest photo sharing service Kuvaboxi, 2008-2010 he founded
the Futurice UX consultant team and during 2010–13 he led as
head of HR Futurice to be the first company ever to be selected
as Europe’s best workplace twice in a row.
Currently Hanno talks and teaches companies how culture and
organizations are in the key role building successful digital
services.
Father of the Year, 2014.
Hanno Nevanlinna
Director of Culture
Service Innovation Coach
@hannonevanlinna
Hanno.nevanlinna@futurice.fi

3. WHAT WE DO
WE WORK WITH OUR CUSTOMERS ON THREE LEVELS
Developing, scaling and operating digital services
Creating new services and business models
Creating a lean & agile culture that enables innovation

4. We build.
We innovate.
We help our clients succeed.
• Founded in 2000
• 300 employees from 18 countries
• Europe’s best workplace 2012&2013
• 8th year in a row profitable growth
• YOY growth 30%
LEANSERVICECREATION

6. LEANSERVICECREATION
“The era of separating traditional industries
and technology industries is over—and those
who fail to adapt right now will soon find
themselves obsolete.” – Forbes.com
Now every company is a
software company
http://www.forbes.com/sites/techonomy/2011/11/30/now-every-company-is-a-software-company/

7. DIGITAL MAKES THE
WORLD CHANGE FASTER
THAN EVER BEFORE

8. YOU CAN’T PLAN THE DIGITAL FUTURE,
YOU NEED TO BUILD IT.

9. AS YOU CAN’T KNOW WHAT YOU
NEED TO BUILD YOU NEED TO
>> EXPERIMENT
>> FAIL FAST & MAXIMIZE LEARNING

10. COMPANY CULTURE
IS YOUR STRATEGY.

11. COMPANY CULTURE IS YOUR STRATEGY.
TRYING & LEARNING

12. COMPANY CULTURE IS YOUR STRATEGY.
DESIRE TO
UNDERSTAND THE
CUSTOMERS

13. COMPANY CULTURE IS YOUR STRATEGY.
REALLY WORK
TOGETHER

14. COMPANY CULTURE IS YOUR STRATEGY.
SPEED, SPEED, SPEED.

15. COMPANY CULTURE IS YOUR STRATEGY.
OWN THE CASE AT
HAND. TRULY.

16. COMPANY CULTURE IS YOUR STRATEGY.
TO FEEL EMPOWERED
YOU NEED TO FEEL
TRUSTED

17. Leadership model to
empower the people

18. LEANSERVICECREATION
TRUSTCARING
TRANSPARENCY
Values as Managers
CONTINUES IMPROVEMENT

19. Caring
LEANSERVICECREATION

20. TRUST IS GIVEN
NOT EARNED.
LEANSERVICECREATION

21. 3x2. The description.

22. if (aware) {
responsible = true;
}
LEANSERVICECREATION

23. Transparency brings
s***loads of good.

24. Total Transparency
Everybody responsible for communications.
Active, thoughtful and polite in both ends.

26. Continuous
Improvement
LEANSERVICECREATION
Always.

27. Retrospective

28. 90secPulse

29. SO WHAT’S
STOPPING
YOU?

30. LEANSERVICECREATION
Leadership
model forces
us to
waterfalls

32. Well planned is almost done
© Will Scullin

33. TRYING ≠ FAILING

34. “DO WHAT EVER YOU WANT. JUST MAKE
SURE YOU DON’T BRAKE ANYTHING. “

35. HOW HAVE
OUR CLIENTS
CHANGED?

36. CHANGING LEADERSHIP MODEL’S IS HARD.
USING NEW WORK PROCESS'S IS EASY.

37. SMALL GROUPS OF PEOPLE +
CHANGE IN DAILY WORK METHODS
= PERMANENT CHANGE + TRANSPARENCY
= BEGINNING OF COMPANY CULTURE CHANGE

38. MAKING PROBLEM
AREAS VISIBLE

39. WHAT

40. LEAN
SERVICE
CREATIONOUR SECRET INGREDIENT

41. LEANSERVICECREATION
COMBINATION OF
Design thinkingAgile development
Lean startup

42. LEANSERVICECREATION
€

43. LEANSERVICECREATION
Concrete / Practice / Build / Service design, Coding
Abstract Level: Strategy / Business Model
VALUE IS IN THE ITERATION

44. FIND A PROBLEM
WORTH SOLVING.
LEANSERVICECREATION

46. LEANSERVICECREATION

47. LEANSERVICECREATION
Constantly Visible
& Tangible Goal
Constant
Feedback
Meaningful and
motivating
work.
>>
Small Steps
BUILD
MEASURE
LEARN

48. SERVICE VISION
SPRINT
BUSINESS
NEED
Improve
Improve
Improve
LEAN SERVICE CREATION PROCESS
FIND A PROBLEM WORTH SOLVING FINDING PRODUCT MARKET FIT GROWTH HACKING
Days to Weeks Weeks to Months Months to Years
NEW IDEAS
SERVICE
VISION FOR
THE MVP
TEAM : Business / Technology / Design / End-Users
BUILDING THE FIRST
VERSION OF THE
PRODUCT: MINIMAL
VIABLE PRODUCT
CONTINUOUS DEVELOPMENT

49. // SUMMARY

50. Optimized for fast reaction, innovation and growth.
More painful in bigger changes.

51. LEANSERVICECREATION