As a growing social medium, Twitter is making its way into the Customer Experience world. In this session, explore the benefits of using Twitter in your CX program as Twitter’s Jeff Lesser dives into the data, best practices, and new capabilities of Twitter.
3. Jeff Lesser
Product Marketing at Twitter
Jeff is a Senior Product Marketing Manager at Twitter
responsible for leading the marketing of the customer
service initiative. When going beyond 140 characters
Jeff likes to snowboard, bike, listen to music, and try
new beers and whiskey.