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Finding the Right Portal for 

  E-Government Services   

  Exposing the real weaknesses and strengths of web
          and enterprise technology products


                               Tony Byrne
                        President, Real Story Group
                            Twitter: @TonyByrne
10 Years of Watching Technology



Analyze
                                    01234
weaknesses and
strengths of the
                                    01234
tools....and
vendors
                                    01234
Advise on successful
technology selection




Copyright © 2011 Real Story Group       www.realstorygroup.com
What Independence Means To Us




Copyright © 2011 Real Story Group   3   www.realstorygroup.com
Finding Your Way...




Copyright © 2010 Real Story Group
 Copyright © 2011 Real Story Group    www.realstorygroup.com
                                     www.realstorygroup.com
Analyst Buzzword Bingo (a.k.a., analyst-speak)


                          Mobilization?
                        Consumerization?
                          Disruption?
                        Commoditization?
                          Gamification?
                          Cloudization?
Copyright © 2011 Real Story Group                www.realstorygroup.com
“Lickable”




Copyright © 2011 Real Story Group   6   www.realstorygroup.com
A Couple of Themes




        The Basics
                      Gov 2.0?
Copyright © 2011 Real Story Group   www.realstorygroup.com
What is an Enterprise Portal?

         “A single point of access for information, services, and processes”




Copyright © 2011 Real Story Group                                     www.realstorygroup.com
Prototypical EGov Portal “Stack”

                                        Engagement Services

                                           API / Data Services
                                        Integration / Reporting

                                              Sitewide Search

                                    Security & Identity Management

                                                                                       Web
             Document                    Trans-                    Case             Content
                                                        Alerts
                Mgmt.                   actions                   Mgmt.
                                                                                     Mgmt.




                                                                                     ETC…

Copyright © 2011 Real Story Group                   9                     www.realstorygroup.com
Big Question to Answer




         What Kind
         of Portal?
Copyright © 2011 Real Story Group   www.realstorygroup.com
Link Portal / Meta-Portal / Directory Site




Copyright © 2011 Real Story Group   11       www.realstorygroup.com
Thematic / Interagency Portal




Copyright © 2011 Real Story Group   12   www.realstorygroup.com
Agency/Ministry Portal




Copyright © 2011 Real Story Group   13   www.realstorygroup.com
“Data” Portal




Copyright © 2011 Real Story Group   14   www.realstorygroup.com
Local Government Portal




Copyright © 2011 Real Story Group   15   www.realstorygroup.com
Get a Roadmap // Build from Bottom Up




                                        Engagement Services

                                           API / Data Services
                                        Integration / Reporting

                                              Sitewide Search
                                    Security & Identity Management

                                                                                       Web
             Document                    Trans-                    Case             Content
                                                         Alerts
                Mgmt.                   actions                   Mgmt.
                                                                                     Mgmt.




Copyright © 2011 Real Story Group                   16                    www.realstorygroup.com
Next Step…




                           How To
                           Select?
Copyright © 2011 Real Story Group    www.realstorygroup.com
RSVPtm


        Articulate                                    Analyze RFP
                                        Q&A
      Business Case                                    Responses


          Identify
                                      Issue RFP       Onsite Demos
       Stakeholders


    Gather & Analyze                Create Target    Negotiate Pricing
     Requirements                       List           & Contracts


     Measure Risk &                                      Proof of
                                    Analyze Market                       Implementation
        Maturity                                        Concepts


           Develop
                                    Develop RFP       Final Decision      Pilot Solution
          Scenarios




Copyright © 2011 Real Story Group                                             www.realstorygroup.com
Products vs. Platforms

                                    Functionally Rich
    Platforms                          Extensible             Products

                                         Costly
     More                                                       Less
                                        Complex
                                     Time to Deploy




                                                 Most enterprises overbuy…
Copyright © 2011 Real Story Group           19                   www.realstorygroup.com
Significant Enterprise Portal Vendors & Products

 Infrastructure Vendors:
 IBM: WebSphere Portal Server
 Microsoft: SharePoint 2010
 Oracle: WebLogic Portal
 Oracle: WebCenter Suite
 SAP: SAP NetWeaver
 Red Hat: JBoss Enterprise Portal Platform

 Specialist Portal Products:
 Open Text: Open Text Vignette Portal
 BroadVision: BroadVision Portal
 eXo Platform: eXo Portal
 JASIG: uPortal                              Source:
 Liferay: Liferay Portal                     www.realstorygroup.com
 Plone: Plone
 GateIn Portal (Jboss, eXo collaboration)


Copyright © 2011 Real Story Group                             www.realstorygroup.com
Short-list Considerations: Core Attributes



                                      Regions:             Licensing Models:
                                      Australia               Commercial
                                       Europe              Commercial Open
                                                              Source
                                    North America
                                                           Community Open
                                      Worldwide               Source




                                    Technologies:          Delivery Models:
                                        .NET                 On Premise
                                         Java                Software as a
                                    Perl and Python             Service
                                          PHP                   Hybrid



Copyright © 2011 Real Story Group                     21                       www.realstorygroup.com
Selection process: Filtering




Copyright © 2011 Real Story Group   www.realstorygroup.com
Do NOT issue checklist RFPs




Copyright © 2011 Real Story Group   www.realstorygroup.com
“Feature-Complete” Men’s Room




Copyright © 2010 Real Story Group
 Copyright © 2011 Real Story Group   www.realstorygroup.com
Creating Personas




Materials provided courtesy
of Environment Agency (UK)




   Copyright © 2011 Real Story Group   25   www.realstorygroup.com
The mobile citizen…




 “BYOD”
Copyright © 2011 Real Story Group   26   www.realstorygroup.com
What HTML5 Will Bring


Pushes more to browser that used to be
part of operating system or device


                                      Offline Web Applications
                                            Geo-Location
                                       Improved Performance
                                            Easier forms
                                            Better media




 Copyright © 2010 Real Story Group
  Copyright © 2011 Real Story Group                               www.realstorygroup.com
                                                                 www.realstorygroup.com
Beyond the Portal: the case for Mash-Ups


                                     Faster, simpler integration

                                     Not as robust as portlets
                                     Still often need a developer




Copyright © 2010 Real Story Group
 Copyright © 2011 Real Story Group                     www.realstorygroup.com
Gadgets as an alternative



Gadgets:

• Lighter
• Faster
• Less durable
• Don’t solve
integration problems
on their own....




 Copyright © 2011 Real Story Group   Source: Atlassian.com   www.realstorygroup.com
SP 2010 Archtiecture




Copyright © 2011 Real Story Group   www.realstorygroup.com
Letʼs Continue the Conversation...





                              Free Sample Evaluations:
                     www.realstorygroup.com/Sample

                        Tony Byrne
                 President, Real Story Group
                                   Twitter: @TonyByrne
                                                     
                           tbyrne@realstorygroup.com

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Finding the right_portal_for_e_government_services

  • 1. Finding the Right Portal for 
 E-Government Services Exposing the real weaknesses and strengths of web and enterprise technology products Tony Byrne President, Real Story Group Twitter: @TonyByrne
  • 2. 10 Years of Watching Technology Analyze 01234 weaknesses and strengths of the 01234 tools....and vendors 01234 Advise on successful technology selection Copyright © 2011 Real Story Group www.realstorygroup.com
  • 3. What Independence Means To Us Copyright © 2011 Real Story Group 3 www.realstorygroup.com
  • 4. Finding Your Way... Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com www.realstorygroup.com
  • 5. Analyst Buzzword Bingo (a.k.a., analyst-speak) Mobilization? Consumerization? Disruption? Commoditization? Gamification? Cloudization? Copyright © 2011 Real Story Group www.realstorygroup.com
  • 6. “Lickable” Copyright © 2011 Real Story Group 6 www.realstorygroup.com
  • 7. A Couple of Themes The Basics Gov 2.0? Copyright © 2011 Real Story Group www.realstorygroup.com
  • 8. What is an Enterprise Portal? “A single point of access for information, services, and processes” Copyright © 2011 Real Story Group www.realstorygroup.com
  • 9. Prototypical EGov Portal “Stack” Engagement Services API / Data Services Integration / Reporting Sitewide Search Security & Identity Management Web Document Trans- Case Content Alerts Mgmt. actions Mgmt. Mgmt. ETC… Copyright © 2011 Real Story Group 9 www.realstorygroup.com
  • 10. Big Question to Answer What Kind of Portal? Copyright © 2011 Real Story Group www.realstorygroup.com
  • 11. Link Portal / Meta-Portal / Directory Site Copyright © 2011 Real Story Group 11 www.realstorygroup.com
  • 12. Thematic / Interagency Portal Copyright © 2011 Real Story Group 12 www.realstorygroup.com
  • 13. Agency/Ministry Portal Copyright © 2011 Real Story Group 13 www.realstorygroup.com
  • 14. “Data” Portal Copyright © 2011 Real Story Group 14 www.realstorygroup.com
  • 15. Local Government Portal Copyright © 2011 Real Story Group 15 www.realstorygroup.com
  • 16. Get a Roadmap // Build from Bottom Up Engagement Services API / Data Services Integration / Reporting Sitewide Search Security & Identity Management Web Document Trans- Case Content Alerts Mgmt. actions Mgmt. Mgmt. Copyright © 2011 Real Story Group 16 www.realstorygroup.com
  • 17. Next Step… How To Select? Copyright © 2011 Real Story Group www.realstorygroup.com
  • 18. RSVPtm Articulate Analyze RFP Q&A Business Case Responses Identify Issue RFP Onsite Demos Stakeholders Gather & Analyze Create Target Negotiate Pricing Requirements List & Contracts Measure Risk & Proof of Analyze Market Implementation Maturity Concepts Develop Develop RFP Final Decision Pilot Solution Scenarios Copyright © 2011 Real Story Group www.realstorygroup.com
  • 19. Products vs. Platforms Functionally Rich Platforms Extensible Products Costly More Less Complex Time to Deploy Most enterprises overbuy… Copyright © 2011 Real Story Group 19 www.realstorygroup.com
  • 20. Significant Enterprise Portal Vendors & Products Infrastructure Vendors: IBM: WebSphere Portal Server Microsoft: SharePoint 2010 Oracle: WebLogic Portal Oracle: WebCenter Suite SAP: SAP NetWeaver Red Hat: JBoss Enterprise Portal Platform Specialist Portal Products: Open Text: Open Text Vignette Portal BroadVision: BroadVision Portal eXo Platform: eXo Portal JASIG: uPortal Source: Liferay: Liferay Portal www.realstorygroup.com Plone: Plone GateIn Portal (Jboss, eXo collaboration) Copyright © 2011 Real Story Group www.realstorygroup.com
  • 21. Short-list Considerations: Core Attributes Regions: Licensing Models: Australia Commercial Europe Commercial Open Source North America Community Open Worldwide Source Technologies: Delivery Models: .NET On Premise Java Software as a Perl and Python Service PHP Hybrid Copyright © 2011 Real Story Group 21 www.realstorygroup.com
  • 22. Selection process: Filtering Copyright © 2011 Real Story Group www.realstorygroup.com
  • 23. Do NOT issue checklist RFPs Copyright © 2011 Real Story Group www.realstorygroup.com
  • 24. “Feature-Complete” Men’s Room Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com
  • 25. Creating Personas Materials provided courtesy of Environment Agency (UK) Copyright © 2011 Real Story Group 25 www.realstorygroup.com
  • 26. The mobile citizen… “BYOD” Copyright © 2011 Real Story Group 26 www.realstorygroup.com
  • 27. What HTML5 Will Bring Pushes more to browser that used to be part of operating system or device Offline Web Applications Geo-Location Improved Performance Easier forms Better media Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com www.realstorygroup.com
  • 28. Beyond the Portal: the case for Mash-Ups Faster, simpler integration Not as robust as portlets Still often need a developer Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com
  • 29. Gadgets as an alternative Gadgets: • Lighter • Faster • Less durable • Don’t solve integration problems on their own.... Copyright © 2011 Real Story Group Source: Atlassian.com www.realstorygroup.com
  • 30. SP 2010 Archtiecture Copyright © 2011 Real Story Group www.realstorygroup.com
  • 31. Letʼs Continue the Conversation...
 Free Sample Evaluations: www.realstorygroup.com/Sample
 Tony Byrne President, Real Story Group Twitter: @TonyByrne tbyrne@realstorygroup.com