1. Flat 3/1
9 Kirkland Street
Glasgow
G20 6SY
07903 116 405
RGladstone1@outlook.com
Rachel Gladstone
3rd year Scottish Literature student seeking to develop further customer
relations skills developed through work experience and voluntary work
WorkExperience
October 2013-present: Volunteer Admin Helper at Glasgow Vineyard
ChurchOffices, 89 Dumbarton Road
 Developing customer service skills by serving and assisting customers at
church’s local foodbank and helping out on collection days at local
supermarkets- being part of the front of house team handing out
shopping lists whilst checking and storing food in store.
 Writing up Church’s connect cards on a computer based database,
showing a knowledge of technology.
 Responsible for effectively dealing with customer complaints and
ensuring that they receive the high quality customer service that they
deserve.
 Ensuring that the offices remained clean to a high standard, involving
high amounts of energy and enthusiasm.
 Helped create a student’s lunch for the parents in the church, which
enables new Christian students who are thinking about finding a church
find out more and get to know existing members of the student body.
Summer 2014 and Summer 2015: Teen Volunteer at Mission 3:16
Christian Holiday Club(North Yorkshire)

2.  Welcoming children into the holiday club space and ensured that they felt
both at ease and unconditionally welcome.
 Ensuring that the holiday club space was clean and presentable at both
the beginning and end of the days’ sessions.
 Developed the role of ‘The Professor’, which allowed the children to
access Bible Stories in a clear and yet amusing manner.
July 2010-October 2011 Cataloguer atScotland’s Largest Second
Hand Book Shop
 Independently entering book’s details onto an computer based database
and researching whether the prices could be matched or bettered on
competitive online market places such as Amazon.
 Maintaining high levels of customer service, even when the shop is very
busy and there is pressure to serve customers both quickly and
efficiently.
 Developing skills in visual merchandising, to ensure that the customers
could navigate the shop with ease and enhance their customer
experience.

3. Education
September 2013- present
MA Scottish Literature (Hons)
University of Glasgow
 Developing my communicating skills through writing both academic and
freelance writing regularly and undertaking several presentations with
colleagues.
 Managing my time, successfully balancing a large university reading list
and workload with commitments such as being a member of the Cecilian
Society, Glasgow University’s musical theatre society whilst never missing
deadlines.
2011-2013
3 A-Levels and 4 AS Levels: GradesA-C (IncludingEnglishLiterature)
9 GCSES: GradesA-C (IncludingMaths and English)
Interests
 Am part of Glasgow University’s first Musical Theatre Society as an
ensemble member who enjoys getting to know new people and working
as part of a team.
 Subject prizes and various levels in English, History and Classical
Civilisation (2004-2013)
 Subject Representative for Scottish Literature in my first year, where I
listened to my classmates’ comments on the course and then took them to
a higher authority.
References
Mr Costas Panayotakis
Advisor of Studies
Costas.Panayotakis@glasgow.ac.uk

4. Mr Peter Fowler
Glasgow Vineyard Centre
59 Dumbarton Road
G11 6PD
compassion@glasgowvineyard.org