Personal Information
Organization / Workplace
Montreal, Canada Area Canada
Occupation
CRM Practice Lead at FCB Global
Industry
Advertising / Marketing / PR
About
1/3 Change Agent
Amplifying digital culture has always been my thing.
Organizing and building teams in agencies, clients and publisher/media side.
RACI and Process mappings for digital teams.
1/3 Strategist
Aligning all tactics to serve a common goal, align all projects to operate towards a common business objective
CRM, experience mapping & loyalty planning: mapping all touch points to work together with data and UX at the core
Web analytics: the common language for any marketer, web artisan and client.
1/3 Artisan
Vision without execution is hallucination
I collaborate and execute everyday with experts in technology, media and creative
What do I do?
I find the common ground for br...
- Presentations
- Documents
- Infographics
This is Service Design in 25 useful tools
Tijs Wilbrink
•
10 years ago
Introduction on Service Design
Valeria Grauso
•
10 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
10 years ago
Planning Customer Journey Maps
Marco Gervasio
•
8 years ago