2. What were the 2 key things at whirlpool
management did to achive productivity gain
• By changing the production process
• By teaching the workers to improve quality
3. Who has benefited from the productivity
gains?
• Company
• Stockholders
• Customers
• Workers
4. How are productivity and quality
related?
• Productivity is the amount of output per unit
of input
• If the quality is improved the output will be
good,cost will reduce,fewer defective parts
will be scraped and the cost of inventory also
goes down
5. How can a company afford to pay its
workers for productivity gains?
• More saving, when productivity increase.
• Savings are shared with workers
