2. Key Findings
What are the most important workforce management
challenges organizations are currently facing?
What are the key HR challenges organizations expect to
face in the next three to five years?
How many organizations currently have an employee
recognition program?
What are the most common reasons that organizations
recognize employees?
Are employee recognition programs challenging to
measure?
3. Do you think that at your organization:
Percentage
Organizational charts are an accurate indicator of 71%
your organization’s leaders and influencers? (n= 491)
Annual performance reviews are an accurate 61%
appraisal for employees’ work? (n = 435)
Employees are rewarded according to their job 56%
performance? (n = 406)
Managers or supervisors effectively acknowledge and 46%
appreciate employees? (n= 331)
Employees are satisfied with the level of recognition 31%
they receive for doing a good job at work? (n = 223)
Note: Analysis excludes “not sure” response. Percentages above reflect respondents who answered “yes” to the
question.
5. The Most Common Reasons Organizations
Recognize Employees
Years of Service
58
Going above and beyond with an unexpected
(not regular) work project
48
43
Successful performance result s related to the
organisational financial bottom line (e.g., financial
gains for the organisation , increased sales)
37
Exemplary behaviour that aligns with
organisational values
9
2
Completion of regular work projects with high -
quality results
3
Completion of regular work projects at a faster
than usual pace
0 10 20 30 40 50 60 70
Other
6. Percentage of organizations that track the
ROI of their employee recognition program
Comparisons by organization staff size:
Larger organizations (2,500 employees and more) are more likely to track the ROI of
their employee recognition programs compared with smaller organizations (2,499
employees and fewer).
1-99 employees = 10% Larger organizations > smaller
2,500-24,999 employees = 19% organizations
100-499 employees = 6%
500-2,499 employees = 7% 25,000 and above = 21%
Comparisons by organization sector:
Publicly owned for-profit organizations are more likely to track the ROI of their
employee recognition programs compared with privately owned for-profit and
nonprofit organizations.
Publicly owned for - profit = 22% Privately owned for – profit = 10% Publicly owned for – profit
Non – profit = 7% organisation > privately owned for
– profit organisation, non profit
organisation
7. Common challenges organizations
experience in tracking the ROI of employee
recognition programs
Percentage
Metrics of success keep changing, making it impossible to consistently 32%
report on ROI
The recognition program cannot be linked with our talent management or 32%
performance management systems, giving us no insight into how
recognition affect key metrics such as a performance improvement or
retention
The recognition program is not designed to deliver improvement in metrics 22%
that our executive leadership (CEO/CFO/COO/CHRO, etc.) finds valuable
The recognition program only rewards the ultimate results, but doesn’t 20%
take into consideration how those results are achieved (e.g., in line with
company values)
Only segments of employees are eligible to participate in employee 20%
recognition programs (e.g., top performers, select job levels)
Don’t know what metrics we should be measuring to prove ROI 15%
8. HR challenges organizations anticipate
facing in the next three to five years:
Very Important Unimportant Very
Important Unimportant
Employee Engagement 69% 30% 1% 0%
Employee Retention 63% 32% 4% 1%
Employee Recruitment 53% 43% 3% 0%
Culture management (i.e., 51% 45% 4% 0%
managing your
organisation’s corporate
culture)
Note: n = 742. Total may not equal 100% due to rounding
