Innovation is hard…retail innovation is harder. But, in the words of Susan Jeffers, retailers need to 'feel the fear and do it anyway'!

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Kick-Starting Retail Innovation
Innovation is hard…retail innovation is harder.

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Innovation is hard
…retail innovation is harder
 Disrupting BAU and roadmaps is hard
 Lots of silos, integration slow and
expensive
 Tracking results across touch points is
inconsistent
 Skillset mismatches
 Remnants of waterfall
 Internal resourcing and ownership issues
complicate projects
 ROI is king
 Fear of failure

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So how do we fix it?
Process or technology?
 It needs to be a combination of both, but
here we will focus on the tech…

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Technology Solutions
 Flow based programming
 Plug & Play integrations
 Visual development
 Analytics
 Full Stack cloud services

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Flow-Based Programming
 Break monolithic systems into small,
discrete components
 These Lego blocks can be endlessly
reconfigured, re-used and scaled
 Each block is self-sufficient, self-
documenting and self-dependent
 Everything is a workflow
 Development, amends, upgrades, and
maintenance are all transformed

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Plug and Play Integrations
 Most retail journeys share the same
concepts
– Products, orders, customers, payments,
stock etc. etc.
 Most retailers share the same systems
 Drive towards pre-certified integrations
 Consistent internal data means integrate
once, use many
 Faster TTM, lower risk, more time for
innovation
 Create semi-permanent pilots

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Visual Development – From This…

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To This…

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Visual Development
 Easy for everyone to understand
 Promotes user-centric thinking at all levels
 Encourages simpler solutions
 Reduces specification errors
 Promotes experimentation

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Analytics
 Easy to divert flows into metrics
 Self-organising dashboards
 More chance of ROI
 Know when to change tack
 Reassure nosey stakeholders

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Full Stack Cloud Services
 Cheap and scalable
 Encourages continuous deployment
 Physical and psychological break from BAU
 Fix things faster

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These Ideas Might Be Familiar

13. Putting it into practice with Halfords
World-first Click and Collect solution
delivered in two months
 A fully connected click-and-collect service,
based on tablets, phones, fixed displays and
smartwatches
 Zero-touch integration using RedConnect to
bypass legacy EPOS system
 Added value services included mid-project
 Live analytics dashboards for all key metrics
 Full end-to-end solution
 Eliminates 3 sheets of paper per order and
drives staff efficiency
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14. Thank You
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The enterprise development platform-as-
a-service for creating the next generation
of connected customer experiences. Sign
up for free at:
www.redconnect.io

15. Contact
11th Floor,
240 Blackfriars Road,
London,
SE1 8NW
www.redant.com
+44 (0)845 459 3333
enquiries@redant.com
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