The presentation is about the Shanghai Long-distance Bus Station. The station is being managed by Shanghai Nanzhan Long Distance Passenger Transportation Co. Ltd.

1. South Long Distance Bus
Research India
Station - Shanghai

2. Shanghai City
• Area: 6,342 sq km; metropolitan area 2,057 sq km
• Population: 22 million
• Number of Buses: around 17,000
• Metro: 420 kms with 269 station
• % of public transport usage: 33%
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Source: UITP

3. South Long Distance Bus Station
• Shanghai Nanzhan Long Distance Passenger Transportation Co. Ltd. was
established in May 30, 2003.
• 5 Stakeholders (all state owned companies):
– Shanghai J.Y. Group Company
– Shanghai South Railway Station Square Investment Co. Ltd.
– Dazhong Transporation (Group) Co. Ltd.
– Shanghai Jiaoyun Bus Passenger (Group) Co. Ltd.
– Shanghai Jinjiang Automobile Services Co. Ltd.
• The company has a capital base of ¥75 million and key business include station
management, inter-provincial high speed, inter-provincial coach, inter-
provincial coach, chartered bus transport, cargo agents and property
management.
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4. South Long Distance Bus Station
• Total area of 4,000 Sq. Meters
• The company has 6 departments:
– General Manager Assistant Office
– Finance Department
– Marketing Department
– Department of Social Security
– Customer Service Department
– Safety & Supervision Department
• It start operation on December 10, 2005,
currently covered the nation-wide 15
provinces and more than 200 regions.
• Bus station is integrated with Rail /
Subway / Local Buses.
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5. South Long Distance Bus Station
• Bus station is based on ‘Shanghai Urban Master Plan’ and ‘Shanghai
Highway Main Hub General Planning’ and the construction of national-
level station.
• Capital Investment: For the construction, A total amount ¥200 million
was invested, of which ¥75 million was paid by from the govt. and ¥125
million was taken in the form of loan.
– After 5 years of operation, the company has paid back
¥95 million
• Expenditure
– Capital expenditure – by Govt.
– Operational expenditure – No subsidy from the govt.
• Market Approach: Bus station follows target market approach like
serving passengers which are not served by railways and planes.
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6. Subsidiaries
• Shanghai Nanzhan Long-distance Passenger Transportation Co.
Ltd. and Shanghai Intermodal Transport Co. Ltd established
Shanghai Nanzhan Logistics Co. Ltd.
– It registered capital of 1.5 million, of which the company
owned 75%, is mainly responsible for the consignment of
luggage and parcel services.
• On October 1, 2006, Shanghai Nanzhan Long-distance Passenger
Transportation Co. Ltd. work with the Shanghai Tour Bus Center
established Shanghai Tour Bus Center (South branch)
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7. Passengers Waiting Area
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8. Passengers Profile
Passengers profile
30-40% occupancy in normal
time and 60-70%
occupancy in peak time.
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9. Passengers Volume
• The bus station handles 30,000
passengers and manage 1200
buses in a day .
• In 2009, sent 320,000 buses,
passenger’s 6.03 million in total.
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10. Baggage Scanning Area
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11. Help Desk
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12. Bus Operation and Manpower
• 70% of the companies using this station services are public
companies. There is some qualification criteria and the bus
company should offer certain level of business.
– The bus company needs to operate buses as per the technical
specification and technology issued by the station manager.
• Number of Employees – 360 No.
Regular staff /
manager /
Security / ticket counters
cleaning
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13. Self–Storage Cabin
• The company has self storage
cabin placed in the bus station.
• Passengers can put their
baggage in the boxes by paying
nominal fees.
• All these cabin are locked with a
special password.
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14. Self –Storage Cabin
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15. ATM Machines
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16. Terminal – Bus Departure Information
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17. Bus Departure Information Screen
• Passengers can just see the schedule not the operator. There will
not be two buses on the same schedule
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18. Ticket Counters
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19. Fare and Service Fee
• It has 26 tickets counters.
• The pricing of fare is decided by the government. The station can
charge 10% as administration fee. This regulation is enacted by
Ministry of transport.
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20. Tickets Counters
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21. Revenue
• Source of revenue
– Ticket sales
– Property rental
– Commercial development - Hotel
Revenue Collection (in ¥ million) Revenue Breakup
• The company registered a revenue growth of 35% in last 3 years, owing
to enhance services, increase bus schedules etc.
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22. Feedback Forms at Bus Station
• Even still you are not happy with the
service, you can fill the feedback form.
• Feedback forms are available at bus
station. The passengers can submit
their form in the box.
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23. Thank You!!