A complete Alert 1 review by ReviewsBee

1. 11
Medical Alert System
Consumer
Popularity
Score
Consumer
Complaints
Consumer
Rating
9.9 of 10
Expert
Popularity
Score
8.6 of 10
7.9 of 10 7.9 of 10
8.9 of 10
Expert
Rating
by ReviewsBee
OVERALL
RESULT
9.8 of 10

2. 2
Alert 1
Alert 1 offers traditional home
based medical alert systems and
options that use GPS and cellular
technology.
They offer a 30 day money back
guarantee that enables new clients
to try the service and determine
whether it will work for them.
Voice extenders are included in
the Alert 1 system to help
customers communicate with their
home base in case of emergency.

3. 3
Expert Popularity Score
9.9 / 5 The experts who reviewed Alert 1
were impressed by the free
spouse monitoring.
Alert 1 also offers some premium
services, such as mobile
monitoring systems, lockboxes,
and contract free sign-ups.

4. 4
Expert Ratings
8.9 / 5 24 hour backup battery so you will be
protected even if your power fails. The
system has a range of over 600 feet –
that’s more than two football fields!
Alert1 features two fully independent
US-based Command Centers.

5. 5
Consumer Popularity Score
7.9 / 5 Customer reviews consistently
state that Alert 1 equipment is easy
to install and that customer service
is friendly and helpful when
difficulties were encountered.
Those who have used the medical alert
system in an emergency reported
quick response by the monitoring
center and competent decision making
regarding who to call.
Clear instructions and test calls to
confirm the system is operational
were two significant factors in
customer satisfaction at this stage.

6. 6
Consumer Rating
7.9 / 5
“Thank you to all staff who has done an
excellent job. Best thing we had put in our
home. Alert one is number one. Again
thank you for your quick response.”
- Leroy
“Very quick response and excellent
communication.”
- Olacee
“I appreciate your service and can't even
begin to tell you the peace of mind this gives
me and my siblings regarding the care and
safety of our father.”
- Kathryn

7. 7
Consumer Complaints
8.6 / 5
Consumers do not like the fact that they
do not get a refund for prepaid service
when their loved one died or enters a
nursing facility.
Like many medical alert systems, Alert 1 is not
obligated to refund unused service fees. They
do offer varied payment plans for those who
don’t know how long they will need the system.
Another common complaint was with the
sensitivity of the pendant. Many accidental calls
to the emergency monitoring center were
reported by current customers of Alert 1.

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