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Content Strategy Is Not
Content Marketing
(And why B2B bloggers should know both)
Rich Schwerin
Digital Content Strategist, VMware
San Mateo B2B Blogger Meetup
June 8, 2016
Says Who?
My Content Tour of Duty
• Ziff Davis editorial (‘92-’99)
• Corporate Computing
• PC/Computing
• ZDTV, author, freelancer
• A few dot-bomb startups (‘99-01)
• Founding editor
• Marketing communications
• Oracle (‘01-’14)
• Web editorial
• Oracle Publishing
• Brand & Creative
• Product Marketing
• Live video broadcasting
• Social content marketing
• Digital content strategy
• VMware (‘14-present)
• Digital Content Strategist
Rich Schwerin
@Greencognito
Linkedin.com/in/RichSchwerin
Content: What your audience is reading, learning, watching, hearing,
or experiencing. It’s all the critical information on your website,
blog, or any other communication channel.
As for Content Strategy and Content Marketing…
Content Strategy Maven: Kristina Halvorson
Three Things Content Strategy Does
 Defines how
you’re going to
use content to
meet your
business goals
and satisfy your
users’ needs.
 Guides decisions
about content
throughout its
lifecycle, from
discovery to
deletion.
 Sets benchmarks
against which to
measure the
success of your
content.
1 2 3
"Content strategy guides your plans for the creation,
delivery, and governance of content."
- Kristina Halvorson, Content Strategy for the Web
How Does Content Strategy Work?
How/who makes key
decisions?
How is change
initiated/communicated?
Prioritization
Organization
Formatting
Display
Processes
Tools
Team Members
Roles & Responsibilities
Topics
Types
Sources
Messages
Credit: Kristina Halvorson, Content Strategy for the Web
Core Elements of Content Strategy
5
• Audit: Close-up of current content
• Analysis: Content goals, audience, competitors
• Strategy: Map the content journey by persona, decision points, &
source
Plan
• Workflow: How will content happen
• Writing: Content for humans (not copywriting)
• Delivery: Start with the content (not tools or channels or SEO)
Create
• Metrics: Data makes the case for better content
• Iterations: Continual analysis drives iterative recommendations
• Maintenance: Full lifecycle (not launch & leave)
Measure
The Content Matrix: Your Secret Weapon
 Map the most impactful content types to journey stages, personas, channels
 Leverage empirical data + Third-party research/surveys/best practices/frameworks*
 Content inventory > audit > identify content gaps per channel (on & off property)
 Plan, create, measure performance of new asset(s)
Technology
Decision-
Maker
Awareness
(Pre-req;
education)
Consideration
(Reqs; eval
options)
Preference
(design; build
business case)
Purchase (buy;
approve and buy)
Post-Purchase
(implement;
deploy, support)
Dotcom • Product overview
• Features/Benefits
• Comparisons
• Customer case
studies
• Analyst reports • Pricing &
promotions
• Support/docs
Support • User groups,
forums
• User groups,
forums
• User groups,
forums
• Optimization
tips
Blog • Thought
leadership
• High-level
products/solution
• Business benefits • Upgrades/new
releases
Social • Peer-to-peer;
related topics
• Peer-to-peer;
related topics
• Peer-to-peer;
related topics
• Peer-to-peer;
related topics
• Peer-to-peer;
related topics
[Generic sample]
ChannelsPersona
Buyer’s Journey Stages
* TechTarget, IDG, SiriusDecisions
Content Marketing Maven: Joe Pulizzi
Content Marketing Techniques
 Maximize value & visibility of core content
• Drive awareness/demand generation
• Increase engagement
• Extend reach
• Social-ready derivatives drive traffic to core content
• Identify core assets
• Create derivative assets (often visual)
• Serialize, synchronize, syndicate on social & other channels
10
“Content marketing is a marketing technique of creating and distributing
valuable, relevant and consistent content to attract and acquire a clearly
defined audience to drive profitable customer action.”
- Joe Pulizzi, Content Marketing Institute
Kapost content pillar approach
Content Marketing: Maximizing Mileage
12
Core
Asset
Webinars,
Podcasts
eBooks,
White
Papers,
Checklists
Slides on
SlideShare
YouTube
Videos
(full, cut-
downs)
Serialized
Blog Posts
Infographics
& Images
Not more content. More mileage from existing core content
via searchable, snackable, shareable derivatives
which are serialized & syndicated via social.
Credit: Skyword’s Three
S’s of Successful Content
Example: Putting It All Together
Content Strategy: Identify & Fulfill Content Need
 Content Matrix: Identified gap (Awareness, Tech Decision Maker, on property)
 Plan: Interactive infographic; collaborate with PMM stakeholders
 Create: Fund & manage vendor to create interactive infographic
 Publish: After iterative edits, accept final deliverable and publish
 Measure: Traffic, engagement, bounce, personas, geos, industry
Content Marketing: Amplify & Extend Content Reach
 Goal: Increase content performance via content marketing
 Phase One: Organic social
 Two posts/week; 10 weeks; Facebook, Twitter, Linkedin, Google+
 Increased traffic 61%, lowered bounce 40%; doubled time spent; increased next page interaction
 Phase Two: Organic + paid social
 Create derivatives (e.g. storyboard SlideShare) & amplify via social ads
Thanks! And Now Your Next Steps…
 SHARE your content ideas
 Blog, tweet, publish your content strategy/marketing ideas
 FOLLOW the mavens & hashtags
 @halvorson @joepulizzi #ContentStrategy #ConfabMN
 @CMIcontent #CMworld Twitter chat every Tuesday 9am Pacific
 JOIN the meetups
 meetup.com/topics/content-strategy/ (357, 98K ww)
 meetup.com/topics/content-marketing/ (606, 185K ww)
 READ the books
 Content Strategy for the Web, Kristina Halvorson
 Epic Content and Content Inc, Joe Pulizzi
 Everybody Writes, Ann Handley
 ATTEND the events
 ConfabMN, May, Minneapolis
 Content Marketing World, September, Cleveland
Rich Schwerin
@Greencognito
Linkedin.com/in/RichSchwerin

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Content Strategy is Not Content Marketing

  • 1. Content Strategy Is Not Content Marketing (And why B2B bloggers should know both) Rich Schwerin Digital Content Strategist, VMware San Mateo B2B Blogger Meetup June 8, 2016
  • 2. Says Who? My Content Tour of Duty • Ziff Davis editorial (‘92-’99) • Corporate Computing • PC/Computing • ZDTV, author, freelancer • A few dot-bomb startups (‘99-01) • Founding editor • Marketing communications • Oracle (‘01-’14) • Web editorial • Oracle Publishing • Brand & Creative • Product Marketing • Live video broadcasting • Social content marketing • Digital content strategy • VMware (‘14-present) • Digital Content Strategist Rich Schwerin @Greencognito Linkedin.com/in/RichSchwerin
  • 3. Content: What your audience is reading, learning, watching, hearing, or experiencing. It’s all the critical information on your website, blog, or any other communication channel. As for Content Strategy and Content Marketing…
  • 4. Content Strategy Maven: Kristina Halvorson
  • 5. Three Things Content Strategy Does  Defines how you’re going to use content to meet your business goals and satisfy your users’ needs.  Guides decisions about content throughout its lifecycle, from discovery to deletion.  Sets benchmarks against which to measure the success of your content. 1 2 3 "Content strategy guides your plans for the creation, delivery, and governance of content." - Kristina Halvorson, Content Strategy for the Web
  • 6. How Does Content Strategy Work? How/who makes key decisions? How is change initiated/communicated? Prioritization Organization Formatting Display Processes Tools Team Members Roles & Responsibilities Topics Types Sources Messages Credit: Kristina Halvorson, Content Strategy for the Web
  • 7. Core Elements of Content Strategy 5 • Audit: Close-up of current content • Analysis: Content goals, audience, competitors • Strategy: Map the content journey by persona, decision points, & source Plan • Workflow: How will content happen • Writing: Content for humans (not copywriting) • Delivery: Start with the content (not tools or channels or SEO) Create • Metrics: Data makes the case for better content • Iterations: Continual analysis drives iterative recommendations • Maintenance: Full lifecycle (not launch & leave) Measure
  • 8. The Content Matrix: Your Secret Weapon  Map the most impactful content types to journey stages, personas, channels  Leverage empirical data + Third-party research/surveys/best practices/frameworks*  Content inventory > audit > identify content gaps per channel (on & off property)  Plan, create, measure performance of new asset(s) Technology Decision- Maker Awareness (Pre-req; education) Consideration (Reqs; eval options) Preference (design; build business case) Purchase (buy; approve and buy) Post-Purchase (implement; deploy, support) Dotcom • Product overview • Features/Benefits • Comparisons • Customer case studies • Analyst reports • Pricing & promotions • Support/docs Support • User groups, forums • User groups, forums • User groups, forums • Optimization tips Blog • Thought leadership • High-level products/solution • Business benefits • Upgrades/new releases Social • Peer-to-peer; related topics • Peer-to-peer; related topics • Peer-to-peer; related topics • Peer-to-peer; related topics • Peer-to-peer; related topics [Generic sample] ChannelsPersona Buyer’s Journey Stages * TechTarget, IDG, SiriusDecisions
  • 10. Content Marketing Techniques  Maximize value & visibility of core content • Drive awareness/demand generation • Increase engagement • Extend reach • Social-ready derivatives drive traffic to core content • Identify core assets • Create derivative assets (often visual) • Serialize, synchronize, syndicate on social & other channels 10 “Content marketing is a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience to drive profitable customer action.” - Joe Pulizzi, Content Marketing Institute Kapost content pillar approach
  • 11. Content Marketing: Maximizing Mileage 12 Core Asset Webinars, Podcasts eBooks, White Papers, Checklists Slides on SlideShare YouTube Videos (full, cut- downs) Serialized Blog Posts Infographics & Images Not more content. More mileage from existing core content via searchable, snackable, shareable derivatives which are serialized & syndicated via social. Credit: Skyword’s Three S’s of Successful Content
  • 12. Example: Putting It All Together Content Strategy: Identify & Fulfill Content Need  Content Matrix: Identified gap (Awareness, Tech Decision Maker, on property)  Plan: Interactive infographic; collaborate with PMM stakeholders  Create: Fund & manage vendor to create interactive infographic  Publish: After iterative edits, accept final deliverable and publish  Measure: Traffic, engagement, bounce, personas, geos, industry Content Marketing: Amplify & Extend Content Reach  Goal: Increase content performance via content marketing  Phase One: Organic social  Two posts/week; 10 weeks; Facebook, Twitter, Linkedin, Google+  Increased traffic 61%, lowered bounce 40%; doubled time spent; increased next page interaction  Phase Two: Organic + paid social  Create derivatives (e.g. storyboard SlideShare) & amplify via social ads
  • 13. Thanks! And Now Your Next Steps…  SHARE your content ideas  Blog, tweet, publish your content strategy/marketing ideas  FOLLOW the mavens & hashtags  @halvorson @joepulizzi #ContentStrategy #ConfabMN  @CMIcontent #CMworld Twitter chat every Tuesday 9am Pacific  JOIN the meetups  meetup.com/topics/content-strategy/ (357, 98K ww)  meetup.com/topics/content-marketing/ (606, 185K ww)  READ the books  Content Strategy for the Web, Kristina Halvorson  Epic Content and Content Inc, Joe Pulizzi  Everybody Writes, Ann Handley  ATTEND the events  ConfabMN, May, Minneapolis  Content Marketing World, September, Cleveland Rich Schwerin @Greencognito Linkedin.com/in/RichSchwerin