Richard Hare

Cambridge, United Kingdom, Cambridgeshire United Kingdom

Director of IT and UX at Health-Tech Innovation Labs

I've worked with online collaboration tools for nearly twenty years, fourteen of those with a FTSE 100 company working on knowledge management and intranet projects. I've helped turn around a failing intranet with a combination of design thinking, usability and Knowledge Management techniques, nearly doubling the number of monthly users within two years. We experimented with and established social tools like internal blogs and popularised a failing on-line community system which had previously been ignored. Observing the various successes and failures led to an interest in organisational complexity, storytelling, narrative and the Cynefin framework. Ultimately, in 2007, I led a cross-fu...