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From Jekyll to Hyde
…and back again
From Jekyll to Hyde and back again
The news has always
had a split personality,
maybe it just has more
personality than ever?
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Everyone has a plan
until they get hit in
the face!
From Jekyll to Hyde and back again
During the War
in Iraq embedded
journalists
depicted the
U.S. invasion
and individual
troops in a
more favourable
tone than their
colleagues
Source: Pfau et al., 2004
From Jekyll to Hyde and back again
“
”
On social media I am less
bound by journalistic rules
than in traditional media
of journalists agreed with the statement:60%
Source: Impact of Social Media on News Monitoring, ING 2014
From Jekyll to Hyde and back again
Source: Hermida, Fletcher, Korell, & Logan, 2012; Pew Research, 2013; Stassen, 2010
“
”
For younger people, in particular,
social media news feeds, not
news websites, are their major
news sources
From Jekyll to Hyde and back again
A significant
shift in
referrals
Jan 2013 Dec 2013
% of visitors Home Page Social Referrals
Source: Buzzfeed
From Jekyll to Hyde and back again
2011
May 2012 Jan 2013 May 2013
2012 2013
60
80
100
0
120
5
140
10
160
15
Millions
Millions
Home page visitors:
Page views:
Only 40% of desktop
users visit the homepage
Only 20% of mobile
users visit the homepage
Source: New York Times and NewsCorp
From Jekyll to Hyde and back again
– President Barack Obama
How stories get told
“
”
Tonight I can report to the
American people and to the
world that the United States
has conducted an operation
that has killed Osama bin
Laden, the leader of al Qaeda
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Tweets per
second, 1 May
2011
5000
4500
4000
3500
3000
09:30 09:45 10:00
White House announces
Pres. Obama speech
Keith Urbahn
tweets about
Osama rumour
ABC, NBC &
CBS report Bin
Laden’s death
Eastern Standard Time
TPS
Pres. Obama
begins remarks
Pres. Obama confirms
Bin Laden’s death
Pres. Obama
concludes remarks
10:15 10:30 10:45 11:00 11:15 11:30 11:45 12:00 12:15 12:30
Source: Fast Company
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Search
volume for
‘Osama Bin
Laden’
2005 2007 2009 2011 2013 2015
Source: Google Trends
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
– Sam Feist, executive producer, CNN
“
”
With something this significant,
our rule is a simple rule: Better
to be right than first. We saw
the Twitter traffic, but on a story
like this, we have to be right.
From Jekyll to Hyde and back again
“President Obama is, in fact, dead”
From Jekyll to Hyde and back again
Publish first, correct if necessary
45% of journalists put out between
60% and 100% of what they publish
as soon as possible– without checking
facts – and correct later if necessary.
Only 20% always check the facts
before publishing.
Source: Impact of Social Media on News Monitoring, ING 2014
From Jekyll to Hyde and back again
“Beware the lollipop of mediocrity;
lick it once and you’ll suck it forever”
– Brian Wilson The Beach Boys
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
”
“…there was an error in the
verification process, when staff
were sourcing photos from
Facebook. We got our wires
crossed. We basically got the
wrong [photo], it’s a terrible
mistake and that’s why we’ve had
no hesitation in apologising for it.
– Andrew Holden, Editor The Age
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Owned media
engagement
David Jones’
Facebook page
20k
25k
30k
15k
10k
5k
7/10/15
Likes+Comments+Shares
8/10/15
9/10/15
10/10/15
11/10/15
12/10/15
13/10/15
14/10/15
15/10/15
16/10/15
17/10/15
18/10/15
19/10/15
20/10/15
21/10/15
From Jekyll to Hyde and back again
The story
POSITIVE
SENTIMENT
18 Oct 19 Oct 20 Oct 21 Oct
NEGATIVE
SENTIMENT
From Jekyll to Hyde and back again
Broadcast
coverage
1,384 combined print
and broadcast reports
5k
2.5k
18 Oct
18 Oct
19 Oct
20 Oct
21 Oct
19 Oct 20 Oct 21 Oct 22 Oct 23 Oct 24 Oct
7.5k
0k
3
1
1
0
Channel
7
5
8
0
Channel
9
Total mentions
1
1
0
Channel
10
0
5
0
Sky News
Live
63
71
13
Radio
3
2
0
ABC News
24
3
0
0
SBS
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Source: edwardianteddyboy.com
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Where do
you get your
news?
47%
63%
Facebook
2013
2013
2015 2015
Twitter
52%
63%
Source: Pew Research Centre
From Jekyll to Hyde and back again
Top traffic
referral source
to news
websites
May – July 2015
*NEWS SITES: We calculate News Sites using 100 of the
top news websites ranked by Comscore, Alexa rankings,
and other social media data sources, like Newswhip.
10%
20%
30%
40%
FACEBOOK
GOOGLE
SITES
YAHOO!TW
ITTER
BING
*NEW
S
SITES
DRUDGEREPORTNEW
SNOW
*RSS
READERS
REDDITPINTERESTZERGNET
AOL
M
SN
STUM
BLE
UPON
From Jekyll to Hyde and back again
News
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Mentions
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Facebook instant articles
From Jekyll to Hyde and back again
Facebook’s
rumoured
Notify mobile
application
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
Evolution of
Messaging > New
Social Graphs
High
Low High
Contacts
Frequency of Communication
Broadcasting Fewer Messages
to Large Audiences
Frequent Interactions with
Smaller Group of Close Contacts
Source: Anjney Midha, KPCB Associate;
Jared Morgenstem, KPCB Enterpreneur Partner
From Jekyll to Hyde and back again
From Jekyll to Hyde and back again
THINK
COURAGEOUSLY
From Jekyll to Hyde and back again

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Isentia_PRIA presentation_Low

  • 1. From Jekyll to Hyde …and back again From Jekyll to Hyde and back again
  • 2. The news has always had a split personality, maybe it just has more personality than ever? From Jekyll to Hyde and back again
  • 3. From Jekyll to Hyde and back again
  • 4. From Jekyll to Hyde and back again
  • 5. From Jekyll to Hyde and back again
  • 6. Everyone has a plan until they get hit in the face! From Jekyll to Hyde and back again
  • 7. During the War in Iraq embedded journalists depicted the U.S. invasion and individual troops in a more favourable tone than their colleagues Source: Pfau et al., 2004 From Jekyll to Hyde and back again
  • 8. “ ” On social media I am less bound by journalistic rules than in traditional media of journalists agreed with the statement:60% Source: Impact of Social Media on News Monitoring, ING 2014 From Jekyll to Hyde and back again
  • 9. Source: Hermida, Fletcher, Korell, & Logan, 2012; Pew Research, 2013; Stassen, 2010 “ ” For younger people, in particular, social media news feeds, not news websites, are their major news sources From Jekyll to Hyde and back again
  • 10. A significant shift in referrals Jan 2013 Dec 2013 % of visitors Home Page Social Referrals Source: Buzzfeed From Jekyll to Hyde and back again
  • 11. 2011 May 2012 Jan 2013 May 2013 2012 2013 60 80 100 0 120 5 140 10 160 15 Millions Millions Home page visitors: Page views: Only 40% of desktop users visit the homepage Only 20% of mobile users visit the homepage Source: New York Times and NewsCorp From Jekyll to Hyde and back again
  • 12. – President Barack Obama How stories get told “ ” Tonight I can report to the American people and to the world that the United States has conducted an operation that has killed Osama bin Laden, the leader of al Qaeda From Jekyll to Hyde and back again
  • 13. From Jekyll to Hyde and back again
  • 14. Tweets per second, 1 May 2011 5000 4500 4000 3500 3000 09:30 09:45 10:00 White House announces Pres. Obama speech Keith Urbahn tweets about Osama rumour ABC, NBC & CBS report Bin Laden’s death Eastern Standard Time TPS Pres. Obama begins remarks Pres. Obama confirms Bin Laden’s death Pres. Obama concludes remarks 10:15 10:30 10:45 11:00 11:15 11:30 11:45 12:00 12:15 12:30 Source: Fast Company From Jekyll to Hyde and back again
  • 15. From Jekyll to Hyde and back again
  • 16. From Jekyll to Hyde and back again
  • 17. Search volume for ‘Osama Bin Laden’ 2005 2007 2009 2011 2013 2015 Source: Google Trends From Jekyll to Hyde and back again
  • 18. From Jekyll to Hyde and back again
  • 19. From Jekyll to Hyde and back again
  • 20. – Sam Feist, executive producer, CNN “ ” With something this significant, our rule is a simple rule: Better to be right than first. We saw the Twitter traffic, but on a story like this, we have to be right. From Jekyll to Hyde and back again
  • 21. “President Obama is, in fact, dead” From Jekyll to Hyde and back again
  • 22. Publish first, correct if necessary 45% of journalists put out between 60% and 100% of what they publish as soon as possible– without checking facts – and correct later if necessary. Only 20% always check the facts before publishing. Source: Impact of Social Media on News Monitoring, ING 2014 From Jekyll to Hyde and back again
  • 23. “Beware the lollipop of mediocrity; lick it once and you’ll suck it forever” – Brian Wilson The Beach Boys From Jekyll to Hyde and back again
  • 24. From Jekyll to Hyde and back again
  • 25. ” “…there was an error in the verification process, when staff were sourcing photos from Facebook. We got our wires crossed. We basically got the wrong [photo], it’s a terrible mistake and that’s why we’ve had no hesitation in apologising for it. – Andrew Holden, Editor The Age From Jekyll to Hyde and back again
  • 26. From Jekyll to Hyde and back again
  • 27. From Jekyll to Hyde and back again
  • 28. From Jekyll to Hyde and back again
  • 29. From Jekyll to Hyde and back again
  • 30. Owned media engagement David Jones’ Facebook page 20k 25k 30k 15k 10k 5k 7/10/15 Likes+Comments+Shares 8/10/15 9/10/15 10/10/15 11/10/15 12/10/15 13/10/15 14/10/15 15/10/15 16/10/15 17/10/15 18/10/15 19/10/15 20/10/15 21/10/15 From Jekyll to Hyde and back again
  • 31. The story POSITIVE SENTIMENT 18 Oct 19 Oct 20 Oct 21 Oct NEGATIVE SENTIMENT From Jekyll to Hyde and back again
  • 32. Broadcast coverage 1,384 combined print and broadcast reports 5k 2.5k 18 Oct 18 Oct 19 Oct 20 Oct 21 Oct 19 Oct 20 Oct 21 Oct 22 Oct 23 Oct 24 Oct 7.5k 0k 3 1 1 0 Channel 7 5 8 0 Channel 9 Total mentions 1 1 0 Channel 10 0 5 0 Sky News Live 63 71 13 Radio 3 2 0 ABC News 24 3 0 0 SBS From Jekyll to Hyde and back again
  • 33. From Jekyll to Hyde and back again
  • 34. From Jekyll to Hyde and back again
  • 35. From Jekyll to Hyde and back again
  • 36. From Jekyll to Hyde and back again
  • 37. From Jekyll to Hyde and back again
  • 39. From Jekyll to Hyde and back again
  • 40. From Jekyll to Hyde and back again
  • 41. From Jekyll to Hyde and back again
  • 42. From Jekyll to Hyde and back again
  • 43. From Jekyll to Hyde and back again
  • 44. From Jekyll to Hyde and back again
  • 45. Where do you get your news? 47% 63% Facebook 2013 2013 2015 2015 Twitter 52% 63% Source: Pew Research Centre From Jekyll to Hyde and back again
  • 46. Top traffic referral source to news websites May – July 2015 *NEWS SITES: We calculate News Sites using 100 of the top news websites ranked by Comscore, Alexa rankings, and other social media data sources, like Newswhip. 10% 20% 30% 40% FACEBOOK GOOGLE SITES YAHOO!TW ITTER BING *NEW S SITES DRUDGEREPORTNEW SNOW *RSS READERS REDDITPINTERESTZERGNET AOL M SN STUM BLE UPON From Jekyll to Hyde and back again
  • 47. News From Jekyll to Hyde and back again
  • 48. From Jekyll to Hyde and back again
  • 49. Mentions From Jekyll to Hyde and back again
  • 50. From Jekyll to Hyde and back again
  • 51. Facebook instant articles From Jekyll to Hyde and back again
  • 53. From Jekyll to Hyde and back again
  • 54. From Jekyll to Hyde and back again
  • 55. Evolution of Messaging > New Social Graphs High Low High Contacts Frequency of Communication Broadcasting Fewer Messages to Large Audiences Frequent Interactions with Smaller Group of Close Contacts Source: Anjney Midha, KPCB Associate; Jared Morgenstem, KPCB Enterpreneur Partner From Jekyll to Hyde and back again
  • 56. From Jekyll to Hyde and back again
  • 57. THINK COURAGEOUSLY From Jekyll to Hyde and back again