• What is workplace flexibility, and why is it important for employees? 15 April 2021, 09:32 PM Highlights: 73% of employees want flexible work options to remain after COVID. Flexible work offers tremendous benefits, including reducing stress, improving productivity, and higher job satisfaction. Remote work is just one of the many options businesses can offer flexibility. Supporting a flexible workforce requires a communications solution that includes both video meetings and team messaging. […] The post What is workplace flexibility, and why is it important for employees? appeared first on RingCentral.
  • My personal explosion of digital channels 15 April 2021, 07:36 PM I’m breaking through my “Ok Boomer” limitation on digital channels and I don’t really know where it’s going to take me. For the past couple of years I’ve had three digital channels of note: LinkedIn To share daily items of note on work type stuff, and to get into conversations on CX and to promote […] The post My personal explosion of digital channels appeared first on RingCentral.
  • Promoting a “sales through service” culture in your contact center 15 April 2021, 05:49 PM When you think of your inbound contact center, sales aren’t the first thing that comes to mind. After all, you have a sales department for that purpose. Yet, your inbound contact center can actually be a rich source of revenue for your organization. With a “sales through service” culture, your inbound contact center can lead […] The post Promoting a “sales through service” culture in your contact center appeared first on RingCentral.
  • Sound & Vision, Part 1 15 April 2021, 12:03 PM How RingCentral is raising the bar for user experience Highlights: Flawless user experience—in any environment —is a UCaaS must-have Voice, video chat and live music create fascinating challenges for RingCentral engineers   An estimated 58% of businesses worldwide now use video conferencing for their everyday operations. As distributed workforces grow in both size and ubiquity, that […] The post Sound & Vision, Part 1 appeared first on RingCentral.
  • The Orlando Magic’s call center agents were locked down—but, thanks to RingCentral, not benched 14 April 2021, 09:52 PM Like every team in the NBA, the Orlando Magic had a very strange 2019-2020 season. In March 2020, concerns about the coronavirus led the league to suspend all games. Then the league resumed the season in June—but in an isolated facility that fans couldn’t attend, called the NBA Bubble, set up in the Magic’s hometown […] The post The Orlando Magic’s call center agents were locked down—but, thanks to RingCentral, not benched appeared first on RingCentral.