Rolf Koning

Amsterdam Area, Netherlands, Amsterdam / Noord-Holland Netherlands

VP Business Process Management T&I bij Liberty Global

Telecom / Mobile

Leading the central Business Process Management function for Liberty Global's Technology & Innovation group. Previously I lead the central E2E Process Improvement team at Ziggo, a Liberty Global subsidiary. I am a strong believer that true, customer centric Quality can only be achieved if three elements are taken into account: Customer Experience, Operational Excellence, and Financial Efficiency; I call this the 'Quality Triangle'. From 2011 until March 2014 I was Director Processes & Implementation at UPC in the Netherlands, being responsible for three subteams: the end-to-end Business Process Management team, the central Program Management Office, and a central Improvement Management t...