This slide set will give you an understanding of the challenges of change management; why change happens and how to overcome resistance to change. You will develop your understanding of the challenges of change management and its impact on individuals, teams, organisations and leadership models. This slide set is available as a series of Lightbulb Moments cards. These have been well received as a valuable resource in education, training and coaching. Lightbulb Moments are free to download from the Ei4Change website. http://goo.gl/qNc5qR

1. Managing Change
Ei4Change

2. Change is normal
“The world hates change, yet it is the only thing
that has brought progress.”
Charles Kettering
“If you keep doing what you’re doing, you’ll
keep getting what you get.”
Anon

3. Attitudes to change
“People don’t resist change.
They resist being changed!”
Peter Senge

4. Types of change
Strategic: Changes to the approach to doing business:
markets targeted, products to be sold, how they will be
sold, overall strategic orientation, level of global
activity, partnerships
Process efficiencies: Changes to make processes faster,
more reliable, less costly, more savings, reducing waste
Structural effectiveness: Changes in hierarchy, goals,
structural characteristics, administrative procedures,
management systems
Cultural change: Changes to the human side of
operations: empowerment, attitudes, behaviours,
skills, performance of employees

5. Change can be good
Well managed, change can
Lead to different ways of working and better
solutions
Stimulate clear thinking and creativity
Bring employees closer together
Help to discover something new about ourselves
and each other
Force development and personal growth

6. Managing Complex Change
= Change
= Confusion
= Anxiety
= Resistance
= Frustration
= False Starts
Vision Skills Incentives Resources Action
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Vision Skills Incentives Resources
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Vision Skills Incentives Resources Action
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Vision Skills Incentives Resources
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Vision Skills Incentives Resources
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Vision Skills Incentives Resources Action
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7. Managing the Change Process
Delivering Change in Stages

8. Preparing for Change
Increase urgency
Build a guiding team
Get the vision right

9. Managing Change
Communicate to get agreement
Empower action
Create short-term wins

10. Personal Transition through Change

11. Reinforcing Change
Don’t give up
Embed change

12. Communicating the Change Process
Good communication to all stakeholder groups is key.
Stakeholders: All those involved in the changes or impacted by the changes.

13. Participation
“All change involves some conflicts of interest.
To be resolved, the conflicts need to be recognised,
brought into the open, negotiated, and a solution
arrived at which largely meets the interests of all
parties in the situation.
Successful change strategies require institutional
mechanisms which will enable all these interests to be
represented and participation provides these.”
Enid Mumford – Designing Human Systems 1983

14. Coaching for Change
Challenging
How did
that work?
What could
we improve?

15. Coaching for Change
Supportive
What do
you need?
How can I
help you?

16. A Few Bits of Wisdom…
How you handle change impacts upon team attitude
and performance
Challenging and clear goals can help change
Personalities affect how we manage change
How disagreement is expressed influences change
There is no gender or age effect in coping with
change
Don’t dwell on the symptoms of change

17. Emotional Intelligence eLearning
Programmes
Develop your Emotional Intelligence by enrolling on an
Ei4Change online elearning course
For more details visit courses.ei4change.info
Use license code SLIDESHARE to get a 25% discount

18.  Ei4Change Ltd.
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