Why bots? Why now? Discover what you should know about the bot and conversational UX revolution from Michael Sikorsky, Robots and Pencils CEO, and Mike Brevoort, CTO of Robots and Pencils and Founder of Beep Boop, a ridiculously simple Slack and Messenger bot hosting platform.

1. Why Bots? Why now?
What you should know.
Industry Briefing - May 19, 2016
MJ Sikorsky & Mike Brevoort
@mjsikorsky @mbrevoort
Copyright © 2016 Robots & Pencils Corp. All Rights Reserved.

2. Thank You

3. The Next Hour
Part One: The Bot Discussion: Why? Really?
Part Two: Horizon Scan - People, Technologies, Funding, Events, etc.
Q&A

4. PART ONE
The Bot Discussion: Why? Really?

5. Why Bots?
Why Now?

6. 1996 ALL OVER AGAIN?

10. Is anything different this time?

11. 11

12. Rise of Messaging

13. THE AMERICANS HAVE
NEED FOR THE
TELEPHONE, BUT WE
DO NOT. WE HAVE
PLENTY OF MESSENGER
BOYS.
- SIR WILLIAM PREECE
BRITISH POST OFFICE

15. Messaging Apps = Top Global App in Usage + Sessions
Source: Quettra, Q1:15 Data ranked based on usage: www.kpcb.com/internet-trends

16. “All messaging
expands until it
includes software.
- Benedict Evans
Andreessen Horowitz
(evans law)

17. Meta-Platforms

18. “We more often than not
over-estimate platform
shifts in the short term
but under-estimate
them in the long term.
– Steven Sinofsky

20. Slack Daily Active Users

21. Business Communication Evolution
Then Now
http://www.kpcb.com/internet-trends

22. Aaron Levie

23. Beep Boop is a ridiculously simple
hosting platform for your
Slack and Messenger bots

26. Increased availability of
Natural Language Processing
and
Machine Learning
renaissance

30. 4th Generation
Platform Opportunity

31. Where to start?

32. “Design isn’t crafting a
beautiful textured button
with breathtaking animation.
It’s figuring out if there’s a
way to get rid of the button
altogether.
- Edward Tufte

33. Your bot experience must be
better and different than an app

34. “What important
truth do very few
people agree with
you on?
- Peter Thiel
Founders Fund

35. Conversational

36. @quartzapp

38. What your bot does is more
important than the conversation

40. How does your bot make
humans better?

41. Context is key
PAYMENT IDENTITY HISTORY AMBIENCE TIME LOCATION

42. UX CONSIDERATIONS

44. https://medium.com/slack-developer-blog/when-it-comes-to-bots-the-beer-test-might-be-more-important-than-the-turing-test-596af0032e09#.ufbek4sz7

45. VOICE / PERSONA MAPS
http://intra.iam.hva.nl/content/1213/verdieping2/minoren/mobiele_interactie/design_for_mobile/lesprogramma/Design-Persona-MailChimp.pdf
@aarron

46. “If we want users to like
our software we should
design it to behave like
a likeable person:
respectful, generous
and helpful
- Alan Cooper

47. PART TWO
Horizon Scan

48. Software is
eating the world -
but more than
that, tech is
outgrowing the
tech industry

49. TECHNOLOGIES

55. https://beepboophq.com
@beepboophq

56. Funding

57. The Man Who Lied to His Laptop,
Clifford Nass
How Messaging Bots will Change
Workplace Productivity
Recommended Reading

58. People to Follow

59. Amir Shevat (@ashevat), Slack
Paul Sas (@hormetic), Stanford, Consultant
Benedict Evans (@BenedictEvans), A16Z
Aaron Walter (@aarron), InVision/MailChimp

60. 60

61. THANK YOU

62. Q&A
MJ Sikorsky
@mjsikorsky
Mike Brevoort
@mbrevoort
hello@robotsandpencils.com