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A Bot Industry Briefing

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Why bots? Why now? Discover what you should know about the bot and conversational UX revolution from Michael Sikorsky, Robots and Pencils CEO, and Mike Brevoort, CTO of Robots and Pencils and Founder of Beep Boop, a ridiculously simple Slack and Messenger bot hosting platform.

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A Bot Industry Briefing

  1. 1. Why Bots? Why now? What you should know. Industry Briefing - May 19, 2016 MJ Sikorsky & Mike Brevoort @mjsikorsky @mbrevoort Copyright © 2016 Robots & Pencils Corp. All Rights Reserved.
  2. 2. Thank You
  3. 3. The Next Hour Part One: The Bot Discussion: Why? Really? Part Two: Horizon Scan - People, Technologies, Funding, Events, etc. Q&A
  4. 4. PART ONE
 The Bot Discussion: Why? Really?
  5. 5. Why Bots? Why Now?
  6. 6. 1996 ALL OVER AGAIN?
  7. 7. Is anything different this time?
  8. 8. 11
  9. 9. Rise of Messaging
  10. 10. THE AMERICANS HAVE NEED FOR THE TELEPHONE, BUT WE DO NOT. WE HAVE PLENTY OF MESSENGER BOYS. - SIR WILLIAM PREECE 
 BRITISH POST OFFICE
  11. 11. Messaging Apps = Top Global App in Usage + Sessions Source: Quettra, Q1:15 Data ranked based on usage: www.kpcb.com/internet-trends
  12. 12. “All messaging expands until it includes software. - Benedict Evans Andreessen Horowitz (evans law)
  13. 13. Meta-Platforms
  14. 14. “We more often than not over-estimate platform shifts in the short term but under-estimate them in the long term. – Steven Sinofsky
  15. 15. Slack Daily Active Users
  16. 16. Business Communication Evolution Then Now http://www.kpcb.com/internet-trends
  17. 17. Aaron Levie
  18. 18. Beep Boop is a ridiculously simple hosting platform for your Slack and Messenger bots
  19. 19. Increased availability of Natural Language Processing and Machine Learning renaissance
  20. 20. 4th Generation Platform Opportunity
  21. 21. Where to start?
  22. 22. “Design isn’t crafting a beautiful textured button with breathtaking animation. It’s figuring out if there’s a way to get rid of the button altogether. - Edward Tufte
  23. 23. Your bot experience must be better and different than an app
  24. 24. “What important truth do very few people agree with you on? - Peter Thiel Founders Fund
  25. 25. Conversational
  26. 26. @quartzapp
  27. 27. What your bot does is more important than the conversation
  28. 28. How does your bot make humans better?
  29. 29. Context is key PAYMENT IDENTITY HISTORY AMBIENCE TIME LOCATION
  30. 30. UX CONSIDERATIONS
  31. 31. https://medium.com/slack-developer-blog/when-it-comes-to-bots-the-beer-test-might-be-more-important-than-the-turing-test-596af0032e09#.ufbek4sz7
  32. 32. VOICE / PERSONA MAPS http://intra.iam.hva.nl/content/1213/verdieping2/minoren/mobiele_interactie/design_for_mobile/lesprogramma/Design-Persona-MailChimp.pdf @aarron
  33. 33. “If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful - Alan Cooper
  34. 34. PART TWO
 Horizon Scan
  35. 35. Software is eating the world - but more than that, tech is outgrowing the tech industry
  36. 36. TECHNOLOGIES
  37. 37. https://beepboophq.com @beepboophq
  38. 38. Funding
  39. 39. The Man Who Lied to His Laptop, Clifford Nass How Messaging Bots will Change Workplace Productivity Recommended Reading
  40. 40. People to Follow
  41. 41. Amir Shevat (@ashevat), Slack Paul Sas (@hormetic), Stanford, Consultant Benedict Evans (@BenedictEvans), A16Z Aaron Walter (@aarron), InVision/MailChimp
  42. 42. 60
  43. 43. THANK YOU
  44. 44. Q&A MJ Sikorsky @mjsikorsky Mike Brevoort @mbrevoort hello@robotsandpencils.com

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