FirST about our customer experience, second about operational processes, and third about the business model.
The financial companies are transforming a lot of things about the customer experience, but for example they have a lot of pending work in the comMercial results. Now all is around the conversation, services, and brand development, but not about how to sell more.
In the operational processes you are DOING a good job, but now the companies are using for example data analysis to redesigN a lot of processes.
And finally, all companies need TO rethink their business models, because the digital transformation can produce new oPportunities… or the DEATH of old businesses.