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World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
Present	(Doing):	Red	Ocean	Business	Model	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Future	(To	Do):	Blue	Ocean	Business	Model	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHY	
	
HOW	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…	
WHAT	
	
WHO	
	
CUSTOMER	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHY	
	
HOW	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…	
WHAT	
	
WHO	
	
CUSTOMER	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHY	
	
HOW	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…	
WHAT	
	
WHO	
	
CUSTOMER	
LOVEABILITY	TESTS	
q  Internal	Business	Loveability:		
q  External	Business	Loveability:	
q  Product-Employee	Loveability:	
q  Product-Market	Loveability:	
	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
Job	To	Get	Done	(JTGD):	.....................................................................	
BUSINESS	MODEL	CANVAS	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Product/Service	
PROFIT	MARGIN	
Value	Proposi>on	
Resources;	
Inputs/	
Partners	
Customer	
Segments	
STRATEGY	
BUSINESS	MODEL	CANVAS	vs.	4Q-BUSINESS	MODEL	DIAMOND	
Why	Organiza:ons	Use	a	4Q-Business	Model	Diamond	
4Q-Business	Model	Diamond	
Complexity	&	Opacity	 Simplicity	&	Clarity	
OrganizaWon:	
….....................
Anatomy	of	Business	Model	Pivots
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PROFIT	MARGIN	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PROFIT	MARGIN	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
4Q-Business	Model	(Lean	Diamond)	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
Present	(Doing):	Red	Ocean	Business	Model	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
CUSTOMER	
STRATEGY	
Job	To	Get	Done	(JTGD):	…....................................................................	
WHY	
	
HOW	
	
PRODUCT/	
SERVICE	
PROFIT	MARGIN	
VALUE	PROPOSITION	
RESOURCES	
(INPUTS/	
PARTNERS)	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	
R:	Reduce	…	
I:	Increase	…		
C:	Create	…	
WHAT	
	
WHO	
	
CUSTOMER	
4Q-Business	Model	Diamond	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model	 Future	(To	Do):	Blue	Ocean	Business	Model
Examples
Example	1
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
Present	(Doing):	Red	Ocean	Business	Model	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
High	PROFIT	MARGIN	
Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Low	PROFIT	MARGIN	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Low	Cost	
STRATEGY	
Low	PROFIT	MARGIN	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Short-haul	air	
transporta[on	
Low	PROFIT	MARGIN	
“The	speed	of	a	plane	
at	the	price	of	a	car”	
Staff	(Union);	
Standard	
Aircra]s	
Inter-city	
Commuter	
Low	Cost	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
WHY	
	
HOW	
	
Short-haul	air	
transporta[on	
Low	PROFIT	MARGIN	
“The	speed	of	a	plane	
at	the	price	of	a	car”	
Staff	(Union);	
Standard	
Aircra]s	
Low	Cost	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHO	
	
Inter-city	
Commuter	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Long-haul	air	
transporta[on	
High	PROFIT	MARGIN	
Flight	with	ameni>es	
Staff	(Non-union);	
Diverse	
Aircra]s	
High	end	
Passenger	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Travel	from	one	point	to	another	(inter-city)	
WHY	
	
HOW	
	
Short-haul	air	
transporta[on	
Low	PROFIT	MARGIN	
“The	speed	of	a	plane	
at	the	price	of	a	car”	
Staff	(Union);	
Standard	
Aircra]s	
Low	Cost	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	hub	connec>vity;	sea>ng	class	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	friendly	service;	speed	
C:	Create	…	point-to-point	departures	
How	Southwest	Airlines	Pivoted	From	the	Business	Model	of	the	TradiWonal	Airlines	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHO	
	
Inter-city	
Commuter	
LOVEABILITY	TESTS	
q  Internal	Business	Loveability:	
q  External	Business	Loveability:	
q  Product-Employee	Loveability:	
q  Product-Market	Loveability:	Low	
	
Future	(To	Do):	Blue	Ocean	Business	Model	Present	(Doing):	Red	Ocean	Business	Model
Example	2
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
How	Cirque	du	Soleil	Pivoted	From	the	Business	Model	of	the	TradiWonal	Circus	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
TRADITIONAL	CIRCUS	Business	Model	 CIRQUE	DU	SOLEIL’S	Business	Model	
Tradi[onal		
Circus	Show	
Low	Profit	Margin	
(Profitability)	
High	Profit	Margin		
(Loveability)	
High	end	
Market:	
•  Adults	
•  Corporate	
•  Family	
•  Children	
“We	Reinvent	
the	Circus”	
“The	Greatest	Show	
On	Earth”	
Staff;	Animals;	
Equip-	
ment	
Staff;		
Equip-	
ment	
Circus-Theater	
Experience	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	Star	performers;	Animals;	
Aisle	concessions;	Mul>ple	show	arenas		
R:	Reduce	…	Fun/Humor;	Thrill/Danger	
I:	Increase	…	Uniqueness	of	venue	
C:	Create	…	Theme;	Music;	Dance;	Ambience	
Low	end	
Market:	
•  Family	
•  Children	
Blue	Ocean	
Strategy	
Red	Ocean	
Strategy	
Job	To	Get	Done	(JTGD):	Experience	live	entertainment
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
How	Cirque	du	Soleil	Pivoted	From	the	Business	Model	of	the	TradiWonal	Circus	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
WHY	
	
HOW	
	
TRADITIONAL	CIRCUS	Business	Model	 CIRQUE	DU	SOLEIL’S	Business	Model	
Tradi[onal		
Circus	Show	
Low	Profit	Margin	
(Profitability)	
High	Profit	Margin		
(Loveability)	
“We	Reinvent	
the	Circus”	
“The	Greatest	Show	
On	Earth”	
Circus-Theater	
Experience	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	Star	performers;	Animals;	
Aisle	concessions;	Mul>ple	show	arenas		
R:	Reduce	…	Fun/Humor;	Thrill/Danger	
I:	Increase	…	Uniqueness	of	venue	
C:	Create	…	Theme;	Music;	Dance;	Ambience	
Low	end	
Market:	
•  Family	
•  Children	
Blue	Ocean	
Strategy	
Red	Ocean	
Strategy	
Job	To	Get	Done	(JTGD):	Experience	live	entertainment		
WHAT	
	
WHO	
	
High	end	
Market:	
•  Adults	
•  Corporate	
•  Family	
•  Children	
Staff;	Animals;	
Equip-	
ment	
Staff;		
Equip-	
ment
Example	3
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Photocopier	
Service	
High	PROFIT	MARGIN	
High	speed	duplica>on	
at	premium	cost	
High	vol.	
copiers:	
Big	
companies	
DifferenWaWon	
STRATEGY	
Job	To	Get	Done	(JTGD):	Obtain	duplicate	copies	of	a	document	
Present:	Red	Ocean	Business	Model	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Photocopier	
Product	
Low	PROFIT	MARGIN	
High	quality		
at	low	price	
Small/	
Medium	
Businesses;	
Individuals	
Low	Cost	
STRATEGY	
									=	PIVOT	(Red	Ocean	Business	Model)	
E:	Eliminate	…	direct	salesforce;	lease	
R:	Reduce	…	price;		meals;	lounges;	waste		
I:	Increase	…	personaliza>on	
C:	Create	…	dealer	network	
How	Canon	Pivoted	From	the	Business	Model	of	Xerox	
Rapidly	Discover	and	Solve	the	Greatest	Problems	in	Communi:es	
Future:	Blue	Ocean	Business	Model	
Staff;	
Infrastructure	
Staff;	
Infrastructure
Example	4
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Microso_	vs.	Amazon’s	Business	Model:	Profitability	vs.	Loveability	
Main	Source	of	Informa:on:	hYps://hbr.org/2015/06/too-much-profit-can-doom-your-company	
WHAT	
	
WHY	
	
HOW	
	
WHO	
	
Microso_’s	Profit-focused	Business	Model	 Amazon’s	Growth-focused	Business	Model	
Bundled	(Packaged)	
Products	
Profit	
(Profitability)	
Growth	
(Loveability)	
Sellers	
“BeAer	Customer	
Experience”	
Long-tail	Selec[on:	
Wide	Variety	of	Products	
“Familiar	Customer	
Experience”	
Fast	
Follower	
Innovator	
LEAN	DIAMOND	
(4Q-Business	Model	Diamond)	
Users	
Customers
World-class	Coaching	on	Applying	the	Ambidexterity	Principle,	Strategy	Pale7e,	and	Ambidextrous	Leadership	Galaxy	
Ambidextrous	Growth	Strategist.	Dr.	Rod	King.	rodkuhnhking@gmail.com	&	hAp://businessmodels.ning.com	&	@rodKuhnKing	
WHY	
	
HOW	
	
Microso_	vs.	Amazon’s	Business	Model:	Profitability	vs.	Loveability	
Main	Source	of	Informa:on:	hYps://hbr.org/2015/06/too-much-profit-can-doom-your-company	
WHY	
	
HOW	
	
Microso_’s	Profit-focused	Business	Model	 Amazon’s	Growth-focused	Business	Model	
Bundled	(Packaged)	
Products	
Profit	
(Profitability)	
Growth	
(Loveability)	
“BeAer	Customer	
Experience”	
Long-tail	Selec[on:	
Wide	Variety	of	Products	
“Familiar	Customer	
Experience”	
Fast	
Follower	
LEAN	DIAMOND	
(4Q-Business	Model	Diamond)	
Customers	
WHAT	
	
WHO	
	
Sellers	
WHAT	
	
WHO	
	
Users	
Innovator

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