Personal Information
Organization / Workplace
Greater San Diego Area, CA United States
Occupation
Founder and CEO at MindTouch
Industry
Technology / Software / Internet
Website
http://www.MindTouch.com/Blog
About
I'm at MindTouch where we help companies create product experts and brand promoters. MindTouch converts content businesses are already creating into a customer engagement channel that bridges Marketing, Sales and Support.
Product documentation, support materials, training and best practices content is trapped in pre-Internet and pre-mobile tools. By converting this content--that companies already pay to create--into MindTouch, businesses double their website traffic, customer renewal rates and upsells. Does this help with customer support too? You betcha!
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Aaron Fulkerson is a founder and the CEO of MindTouch. MindTouch, Inc is a provider of cloud based soft...
Tags
customer engagement management
customer service
customer relationship management
customer support
techcomm
agent enablement
knowledge management
customer experience
content experience
self-service
technical communication
support
content management
content strategy
content marketing
field service
documentation
self service
cem
crm
esb
restful
rest
http
wsdl
soap
soa
woa
gluecon
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