1. GO AIR SERVICE BLUEPRINT COMPLETED BY:- ROHIT BAHRI 18/045 PGDM(2010-12)

2. REACHES AIRPORT EMPLOYEE GREETS PASSENGER CUSTOMER CARE RECEIVES BOARDING PASS PILOT TAKES CONTROL GIVES LUGGAGE FOR WEIGHING & CHECKING WAITS FOR FLIGHT AT TERMINAL BOARDS FLIGHT PHYSICAL EVIDENCE CUSTOMER SUPPPORT PROCESS ON STAGE BACK STAGE TAKES HIS SEAT ASKED FOR MEAL GO AIR SERVICE BLUEPRINT ARRIVES DESTINATION TAKES HIS LUGGAGE AIR HOSTESS ASKS FOR FOOD EMPLOYEE WEIGHS LUGGAGE EMPLOYEE ISSUES BOARDING PASS PARKING EMPLOYEE DESK, COMPUTER, UNIFORM WEIGHNING MACHINE BOOK STORE , RESTAURANTS AT TERMINAL AIRBUS IN FLIGHT ENTERTAIN-MENT FOOD , DRINKS SHUTTLE BUS CONVEYOR BELT BOTTLE NECKS GROUND STAFF CHECKS PLANE WEB CHECK IN AIR HOSTESS GUIDES WAY COMPUTER LCD’s SHOWING FLIGHT STATUS