Ronald J. DiCanio
Spring City, PA
Cell: 267-231-6900 www.linkedin.com/in/rondicanio email@example.com
Senior Facilities and Operations Manager
A senior Facilities and Operations Manager with more than 25 years of experience in commercial and
industrial multi-facility management, profit and loss reporting and project management in support of
Fortune 500 firms. Expertise includes strategic planning, negotiations, vendor management, implementing
process improvements, work order systems, across business functions, team leadership, Known for being
enthusiastic, always delivering great customer service and completing projects on time and within budget.
Project Management Profit and Loss Reporting Vendor Relations
Problem Resolution Negotiations Client Relationship Management
Employee Retention Team Building Financial Analysis
ACTION SERVICES GROUP, Aston, PA 2015-2015
party facility management company that supports commercial properties by maintaining and
improving their sites with electrical and lighting services
Director of Operations (left due to financial challenges at firm)
Responsible for managing three (3) divisions of the company, Vendor Relations, Preventative Maintenance
and the On-Demand Service Department, directly answering client questions and handing complaints,
revenue ($24M) and profit and loss, ensuring vendors were on-site in a timely manner and leading a team of
14 inclusive of five (5) managers.
Restructured training and hiring practices to reduce turnover.
TOTAL FACILITY, Malvern, PA 2010-2014
Full service 3rd
party national maintenance property management firm supporting Fortune 500 clients.
Service Lead (left due to restructuring)
Responsible for commercial property management including two major Fortune 500 clients, directly
answering client questions and handing complaints, reducing client expenses by introducing maintenance
programs and improvements, revenue ($10M), vendor management, leading at team of four (4) account
Resolved a major retention issue with a $3M client within the first three (3) months.
on all quarterly incentives that increased sales and profitability.
Initiated the streamlining of the work order service requests that expedited vendor response times.
Instrumental in acquiring a new $5M using existing client references and then asked to manage account.
USM SERVICES (EMCOR), Norristown, PA 1997 – 2009
Full-service global property management firm with 5000 employees servicing Fortune 500 clients.
Manager of Field Operations (2005 – 2009) (left due to restructuring)
Responsible for managing more than 60 Fortune 500 clients, resolving all customer questions and
complaints, property inspections, building account plans and strategies to grow revenues, reduce expenses,
increasing customer satisfaction and leading a team of nine (9) national distributed field managers.
Initiated a “map based field routing system” with the field managers that increased on site client
interactions and inspections from 83% to 95% and lowered overall costs by 30% or $600K
Ron DiCanio firstname.lastname@example.org
Decreased labor requirements by 25% while improving service levels, reducing missed sites
Compliance Manager (2002 – 2005)
Responsible for compliance of 15,000 vendors inclusive of workers compensation, I9, liability insurance and
proper licensing base on state law, conducting audits, identifying and resolving issues, collaborating with
legal and replacing non-compliant vendors.
Increased vendor compliance from 30% to 96% over 3 year period.
Initiated project to create a systemic data base for all 15,000 vendors that resulted in administrative
workload reduction of 40% and increase delays in expiration notifications.
Senior Manager of Operations (1998 – 2002)
Responsible for commercial property janitorial services for 50 Fortune 500 clients, directly answering client
questions and handing complaints, upselling, revenue ($13M) and profit and loss, optimizing costs, vendor
management and leading at team of six (6) account managers and 40 coordinators.
Consistently achieved margins of 40% or greater.
Maintained 100% team retention.
Achieved superior customer satisfaction scores for over 350 Core State facilities.
Account Coordinator (1997 – 1998)
Led vendor negotiations to fulfill service requirements to meet scope of work, scheduled services with
clients and contractors in alignment with quality customer service standards, invoicing and billing.
Played key roles in vendor hiring, contract negotiations and providing excellent service at 40% margins.
Grew monthly revenues by 37% by reducing service failure rate (such as missed calls by 95%).
EARLY CAREER EXPERIENCE
Launched career in the food and hospitality industry and in roles such General Manager, Assistant Manager,
Training Manager in national firms such as Gino’s, Roy Rogers, Boston Market and the MARRIOTT
EDUCATION / CERTIFICATIONS
B.A., Sociology, LaSalle University, Philadelphia, PA
Interpersonal Skills and Communication – Marriot Corporation
Motivating and Team Building – Marriott Corporation
Time Management – Marriott Corporation
Microsoft Office Suite, Word, Excel and Outlook
AWARDS and HONORS
Vendor of the Year Award, Source Interlink at Total Facility, 2012
MVP Award, Marriott Corporation, 1990
QSC Award – Quality, Service and Sanitation, Marriott Corporation – 1987
White Glove Award, Marriott Corporation, 1985
PROFESSIONAL AND VOLUNTEER ORGANIZATIOINS
Ron DiCanio email@example.com
Blind Dog Rescue Alliance (2009 – Current)