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Resume - Ronald DiCanio 7 22 2015


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Resume - Ronald DiCanio 7 22 2015

  1. 1. Ronald J. DiCanio Spring City, PA Cell: 267-231-6900 Senior Facilities and Operations Manager A senior Facilities and Operations Manager with more than 25 years of experience in commercial and industrial multi-facility management, profit and loss reporting and project management in support of Fortune 500 firms. Expertise includes strategic planning, negotiations, vendor management, implementing process improvements, work order systems, across business functions, team leadership, Known for being enthusiastic, always delivering great customer service and completing projects on time and within budget. CORE COMPETENCIES  Project Management  Profit and Loss Reporting  Vendor Relations  Problem Resolution  Negotiations  Client Relationship Management  Employee Retention  Team Building  Financial Analysis PROFESSIONAL EXPERIENCE ACTION SERVICES GROUP, Aston, PA 2015-2015 A 3rd party facility management company that supports commercial properties by maintaining and improving their sites with electrical and lighting services Director of Operations (left due to financial challenges at firm) Responsible for managing three (3) divisions of the company, Vendor Relations, Preventative Maintenance and the On-Demand Service Department, directly answering client questions and handing complaints, revenue ($24M) and profit and loss, ensuring vendors were on-site in a timely manner and leading a team of 14 inclusive of five (5) managers.  Restructured training and hiring practices to reduce turnover. TOTAL FACILITY, Malvern, PA 2010-2014 Full service 3rd party national maintenance property management firm supporting Fortune 500 clients. Service Lead (left due to restructuring) Responsible for commercial property management including two major Fortune 500 clients, directly answering client questions and handing complaints, reducing client expenses by introducing maintenance programs and improvements, revenue ($10M), vendor management, leading at team of four (4) account managers.  Resolved a major retention issue with a $3M client within the first three (3) months.  Placed 1st , 2nd or 3rd on all quarterly incentives that increased sales and profitability.  Initiated the streamlining of the work order service requests that expedited vendor response times.  Instrumental in acquiring a new $5M using existing client references and then asked to manage account. USM SERVICES (EMCOR), Norristown, PA 1997 – 2009 Full-service global property management firm with 5000 employees servicing Fortune 500 clients. Manager of Field Operations (2005 – 2009) (left due to restructuring) Responsible for managing more than 60 Fortune 500 clients, resolving all customer questions and complaints, property inspections, building account plans and strategies to grow revenues, reduce expenses, increasing customer satisfaction and leading a team of nine (9) national distributed field managers.  Initiated a “map based field routing system” with the field managers that increased on site client interactions and inspections from 83% to 95% and lowered overall costs by 30% or $600K
  2. 2. Ron DiCanio  Decreased labor requirements by 25% while improving service levels, reducing missed sites Compliance Manager (2002 – 2005) Responsible for compliance of 15,000 vendors inclusive of workers compensation, I9, liability insurance and proper licensing base on state law, conducting audits, identifying and resolving issues, collaborating with legal and replacing non-compliant vendors.  Increased vendor compliance from 30% to 96% over 3 year period.  Initiated project to create a systemic data base for all 15,000 vendors that resulted in administrative workload reduction of 40% and increase delays in expiration notifications. Senior Manager of Operations (1998 – 2002) Responsible for commercial property janitorial services for 50 Fortune 500 clients, directly answering client questions and handing complaints, upselling, revenue ($13M) and profit and loss, optimizing costs, vendor management and leading at team of six (6) account managers and 40 coordinators.  Consistently achieved margins of 40% or greater.  Maintained 100% team retention.  Achieved superior customer satisfaction scores for over 350 Core State facilities. Account Coordinator (1997 – 1998) Led vendor negotiations to fulfill service requirements to meet scope of work, scheduled services with clients and contractors in alignment with quality customer service standards, invoicing and billing.  Played key roles in vendor hiring, contract negotiations and providing excellent service at 40% margins.  Grew monthly revenues by 37% by reducing service failure rate (such as missed calls by 95%). EARLY CAREER EXPERIENCE Launched career in the food and hospitality industry and in roles such General Manager, Assistant Manager, Training Manager in national firms such as Gino’s, Roy Rogers, Boston Market and the MARRIOTT CORPORATION. EDUCATION / CERTIFICATIONS B.A., Sociology, LaSalle University, Philadelphia, PA PROFESSIONAL TRAINING Interpersonal Skills and Communication – Marriot Corporation Motivating and Team Building – Marriott Corporation Time Management – Marriott Corporation TECHNICAL SKILLS Microsoft Office Suite, Word, Excel and Outlook AWARDS and HONORS Vendor of the Year Award, Source Interlink at Total Facility, 2012 MVP Award, Marriott Corporation, 1990 QSC Award – Quality, Service and Sanitation, Marriott Corporation – 1987 White Glove Award, Marriott Corporation, 1985 PROFESSIONAL AND VOLUNTEER ORGANIZATIOINS 2
  3. 3. Ron DiCanio Blind Dog Rescue Alliance (2009 – Current) 3