K2C Listening brings in all mentions about your company and to your company in real time and allows you to respond in real time to Facebook, Twitter, Instagram postings and more. PLUS a rich back office series of insights and analytics is provided to show you how to use your Social Media better.

1. Social Web Monitoring
and Engagement tool
Key Benefits
and Advantages

2. K2C Listening: A Summary
• K2C Listening tracks down all relevant
conversations made to and about a brand,
product, competitor and industry and brings
them into the console in real time
• Monitor conversations on the entire social
web
• All Major Social Networks
• All News sites, blogs and forums
• In all countries
• In Real- Time
• Monitors and allows Real-Time Engagement
too
• Links in with Google Analytics too

3. Some Key Benefits
• Brings in all Social Media mentions in real
time into one inbox
• Allows full response/engagement on any
social profile
• Advanced Publishing Tools
• Assign mentions
• Reply to mentions
• Retweet direct from the tool
• Skill base route the mentions by profile
• Resolve mentions automatically or
individually
• Resolve mentions one by one or in bulk

4. Some Key Benefits
• Monitoring of competitors
• Automation recipes possible
• Canned responses and tagging
• Custom dashboards possible
• Automatic emailing of reports and
data on daily, weekly monthly
basis
• Team performance dashboard
showing individual performance
of agents and/or team
• Custom user roles – 33 possible
levels
• Chart building possible with
templates and customisable
• Branded interface

5. More Key Benefits
• Determination of Sex and age and
geography of responders possible
• Details of when customers are
active by day and even hour
• Approval flows for supervisors
• Summary pages of all social
media profiles in one place
showing numbers, growth and
KPI’s
• Shows top photos and videos too

6. K2C Listening: Monitor. Evaluate. Engage
 Some of our Listening users:

7. K2C Listening: Monitor. Evaluate. Engage
 K2C Listening monitors all mentions ABOUT a company and TO a company in
real time from the web in any language
 Allows full engagement in real time direct from the console/tool
 Most comprehensive monitoring tool available
 All major Social media profiles, blogs, forums, news sites and websites
 Allows full engagement in real time to any posting or Tweet on any social
media profile with advanced publishing tools
 Extensive set of Reports, Analytics and Charts – available in real time and
exportable
 Web Agent Team Performance monitored and reported on
 Sentiment, sex, geography and age all defined and shown
 Easy and fast to set up and implement
 Cloud based so zero intrusion into a customers IT environment

8. Klick2Contact EU Ltd
www.klick2contact.com
Suite 36, 88-90 Hatton Garden,
London, EC1N 8PG, United Kingdom
Telephone: +44 (0) 845 434 8162
Email: info@klick2contact.com
Thank you