Saara Kamppari-Miller: ““Prototype” vs “Prototype”—Breaking Down and Rebuilding Our Understanding of What We Do” DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA http://www.designopssummit.com

1. “Prototype” “Prototype”vs
Breaking down and
rebuilding our
understanding of
what we do.Saara Kamppari-Miller
User Experience Design Leader at Intel
@DesignerGeeking

2. “That’s not a prototype”

3. Defending Words
Discussing Work

4. PAIN POINT

5. COMMUNICATION
PAIN POINT
IDENTITY CRISIS
PAIN POINT

7. Re-org!Industrial Design User Experience

8. Experience
Centered Design
UX Research
&
UX Design
&
Industrial Design
&
Product Design

10. Designers UX-ers

11. Pigeon Holed.

12. Misunderstood.

13. Frustrated.

14. Forget about the labels,
we need to hit the ground running.

15. Forget about the labels,
we need to hit the ground running.
Ignore the pain,

16. Words
Matter

17. Words
Mental
Model

18. Words Process

19. Words Values

20. Two Options
1) Complain about it.
2) Do something about it.

21. Break down and rebuild our
understanding of what we do.

22. Team Exercise
Affinity Diagram of What We Do

26. “I took a photo, because the team is all facing
in the same direction working together.”

28. Affinity Diagram Object of Discourse

29. Digitized & re-ordered
Affinity Diagram DesignOps User Data

31. Follow Up Question
How do we assess the skills on our team?

32. from
Team Exercise
to
Individual Reflection

43. WARNING
Data Candy

44. It’s not about the diagram.
It’s about the dialog.

45. Why did this work?

46. We broke down and rebuilt our
understanding of what we do.
Together.
From the bottom up.

47. 1. Words matter. Don’t ignore the pain.
2. Make the intangible tangible .
3. It’s not about the diagram,
it’s about the dialog.