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The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

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Crystal Philcox: "The Many Faces of Operations"
DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA
http://designopssummit.com

Published in: Design
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The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

  1. 1. The Many Faces of Operations Design Ops Summit Crystal Philcox, November 6, 2017
  2. 2. Find Your Faces
  3. 3. Find Your Faces ● Acquire skills
  4. 4. Find Your Faces ● Acquire skills
  5. 5. Find Your Faces ● Acquire skills ● Assess risk
  6. 6. Find Your Faces ● Acquire skills ● Assess risk ● Build Alliances
  7. 7. Find Your Faces ● Acquire skills ● Assess risk ● Build Alliances
  8. 8. Build trust
  9. 9. Build trust ● Communicate
  10. 10. Build trust ● Communicate
  11. 11. Build Trust ● Communicate ● Gather input
  12. 12. Build Trust ● Communicate ● Gather input
  13. 13. What is Operational Excellence?
  14. 14. What is Operational Excellence? • Easy to work there
  15. 15. What is Operational Excellence? • Easy to work there • Easy to do business with you
  16. 16. What is Operational Excellence? • Easy to work there • Easy to do business with you • Easy to deliver
  17. 17. What is Operational Excellence? • Easy to work there • Easy to do business with you • Easy to deliver • Easy to understand your value
  18. 18. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes
  19. 19. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes
  20. 20. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes
  21. 21. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes
  22. 22. How do you get there? 1. Skill sets 2. Client engagement 3. Success metrics / success stories 4. Methods & tools 5. Financials 6. Learning 7. Internal processes
  23. 23. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  24. 24. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  25. 25. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  26. 26. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  27. 27. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  28. 28. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  29. 29. Get skilled up - find your faces Assess risks Create alliances Communicate Gather feedback regularly Pursue operational excellence
  30. 30. Grow into it

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