What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)

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Jeff Sussna: "What DesignOps Can Learn From DevOps" DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA http://designopssummit.com

Design

I help organizations join empathy with action

From physical products to digital service

Complex systems evade traditional control

“…the automation was not operational 
due to an unrelated failure…”

“Harnessing change 
for competitive advantage”

“…delivering value by facilitating 
outcomes customers want to achieve.”

Helping others leverage your capabilities

How you make it is part of what you make

“The food was great  
but the service was awful.”

“A service is an  
ever-evolving, iterating thing.”

“Far too often security fails because 
we forget people are involved.”

Helping teams design & operate for service

What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)

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