IOFA0315_DelegatePack

5-6 March 2015, Iskandar, Malaysia
Organised by:
Location and Title Sponsor

E s s e n t i a l s
On behalf of the entire team at Arena International Events
Group, may I extend to you a very warm welcome to the
International Outsourcing Forum Locations Asia 2015.
Whether you are a first-time delegate or supplier, or you have
participated in our events before, I feel sure that you will find
your experience at IOFL Asia 2015 hugely rewarding.
Our forums have a reputation among delegates and suppliers
as must-attend events. I hope that the highly focused
business development opportunity through our prearranged
one-to-one business meetings, the cutting-edge conference
programme and the many networking opportunities within
our highly enjoyable sociable programme will all contribute
to a successful and enjoyable event for you.
As always, I hope that you will return to your respective
countries after IOFL Asia 2015 having built or rekindled
many exciting business relationships.
If my team can assist in any way please do ask – we are
here to help.
Best wishes,
Richard Crosby
Forum Sales Director,
Arena International Events Group
Codes of practice
„„ Your reservation includes participation in the forum
lunches (Thursday and Friday) and the forum evening
meal (Thursday)
„„ Any additional nights at the hotel, bar bills and room
extras are not included and these must be settled
between you and the hotel on check-out
„„ No private functions may be organised during the
course of the event. We would appreciate your
cooperation on this so that we can ensure that all
delegates integrate on an equal basis
„„ Please wear your forum delegate name badge at all
times so that all other forum delegates and members of
the forum team can easily identify you
„„ Delegates are responsible for their own insurance,
including, but not limited to, travel insurance, personal
effects, baggage loss/damage and any personal
insurance/personal injury
„„ Delegates are also responsible for their own vaccinations
and visa requirements for their travel to the forum.
Dress code
„„ The dress code for the meetings/seminars (during the
day on Thursday and Friday) is business attire.
„„ The dress code for the evening function (Thursday
evening) is smart-casual (no tie required)
Arena International Events Group is
a trading division of Progressive Media
Group. Progressive Media Group is a
world-class provider of international
business-to-business media, in publishing,
communications, web, e-media and live
event formats. Its mission is to bring buyers
and sellers together in all regions of the
world through its media products.
With more than 240 employees, the group
serves more than 5,500 international
business corporations in 85 countries
by presenting its products and services
in a compelling context to more than a
million business decision-makers around
the world (the end-users of Progressive
Media’s products).
Progressive Media is centred on seven
key market sectors. Deep knowledge and
expertise in these sectors has enabled the
creation and development of its portfolio of
15 industry publications, many live events,
including industry forums, an e-media
bulletin service and 30 industry websites.
Arena International Events Group has an
unparalleled record in hosting sophisticated
and successful business-to-business forums.
In 2014, the events division of Progressive
Media organised 14 industry forums
attended by 1100 companies and 1,500
delegates, and organised more than 3,300
pre-arranged one-to-one forum meeting.
5-6 March 2015, Iskandar, Malaysia
Identifying the next steps towards optimum back office delivery

E s s e n t i a l s
Arena International Events Group offers bespoke event solutions to a
wide range of business-to-business organisations, including private
and public companies, inward promotional and regional development
agencies, and local and national governments. We ensure that our
clients accomplish their goals by delivering a fully-tailored, professional
event on time and within budget. Our vision is to deliver consistently
professional event solutions for our clients no matter where they are
located. Our market expertise will ensure we find the right people to
attend your event in an exclusive environment.
Tell us your target demographic, audience and budget, and our
team will assist in ensuring that you meet your core objectives.
Breakfast/dinner briefings
Arena International Events Group can provide your company with
the opportunity to have exclusive sponsorship of a breakfast or
dinner event, which allows you to set the meeting’s agenda
and the target audience around your company’s requirements.
Your message will reach a wide audience of decision-makers,
generating multiple leads.
Benefits include:
„„ an extensive database of senior-level decision-makers – those
most relevant to you can be targeted specifically
„„ being marketed as the co-host of the event, with the branding
reflecting this throughout the marketing campaign.
Your brand message will specifically reach:
„„ a minimum of 12 delegates at the meeting
„„ 500–1,000 named contacts by personal telephone invitation
„„ 3,000–4,000 named contacts via personal e-shots.
What happens on the night?
Once you book a breakfast or dinner event, you can leave the
hard work to us. A typical format for an event is as follows:
„„ Welcome
„„ Introduction
„„ Presentation from a leading industry specialist
„„ Q&A session
„„ Sponsor presentation
„„ Dinner
„„ Meeting close and networking.
Post-event we will provide you with detailed feedback from the
attendees and a contact list of all those that attended the event
for any follow-up work.
Prices start at £17,000.
For further information please contact:
Richard Crosby, Forum Sales Director
Tel: +44 20 7936 6923
richardcrosby@arena-international.com
Arena Customised Events
Introducing the team
About the event
Maninder Singh,
Head of Business
Development
Hannah Toms,
Senior Producer
Slawomir Nunes-
Zlotkowski, Senior
Delegate Relations
Manager
Lin Denham,
Senior Operations
Manager
The International Outsourcing Forum is an exclusive event that each
year helps senior executives from the outsourcing and shared services
communities to forge strong and lasting business relationships; and to
share best practice about the very latest issues affecting the industry.
For the past 11 years the Forum has provided a platform for senior
executives working in specific areas of the outsourcing and shared
services sectors to meet, share experiences, raise issues and find
solutions with their peers and business partners.
International Outsourcing Forum Locations Asia will provide
an exclusive arena for senior representatives from global
corporations to meet Investment Promotion Agencies from across
the globe and discover the opportunities available to maximizing
your operations. Running over the 2 days the programme
combines a series of keynote presentations and panel debates
delivered by senior executives from the industry’s most active
and innovative outsourcers, consultants, Investment Promotion
Agencies and Solution Providers

E s s e n t i a l s
A–Z of company listings
Delegates
„„ Aegis BPO Malaysia
„„ Agility Logistics Pte
„„ AIG Asia Pacific
„„ AIG Shared Services Phillipines
„„ AXA Healthcare Management
„„ Becton Dickinson Medical Products
„„ BlackRock
„„ Brandt International
„„ British American Tobacco
„„ Credit Suisse AG
„„ Cyberjaya
„„ Deutsche Bank
„„ Diagio Singapore
„„ Frost & Sullivan
„„ General Electric
„„ Hewlett Packard Asia Pacific & Japan
„„ Hewlett-Packard Multimedia Sdn Bhd
„„ Hewlett-Packard Singapore Pte
„„ HP Enterprise Service ITO
„„ Kannal Outsourcing
„„ Kuwait Finance House (Malaysia) Berhad
„„ Leighton Contractors
„„ Malaysian Investment Development
Authority (MIDA)
„„ McDonald's APMEA
„„ Morgan Stanley
„„ Morgan Stanley Advantage Services
„„ Singapore Offshore Services Pte
„„ Standard Chartered Bank
„„ Tata Consultancy Services (TCS) Singapore
„„ Teledirect Pte
„„ TMF Group
„„ TMF Singapore
„„ TMF Trust Labuan
„„ T-Systems Singapore
„„ Unilever Asia Pte
„„ Iskandar Regional Development
Authority (IRDA)
„„ Khazanah Nasional Berhad
„„ Malaysia Industry Development
Authority (MIDA)
„„ Medini Iskandar Malaysia (MiM)
„„ Multimedia Development Corporation
(MDeC)
„„ Board of Investment of Mauritius
„„ Flemmings UK
„„ Goldbury Communications Sdn Bhd
„„ i2M Ventures
„„ IDM Lab
„„ Kannal Outsourcing
„„ Nityo Centre of Excellence
„„ Vision Technology Consulting
Suppliers
Networking

E s s e n t i a l s
2015 Forthcoming Events
Global Semiconductor Forum
11-13 March 2014, Shanghai, Asia
www.arena-international.com/gsf
Global Electronics Forum
11-13 March 2014
Shanghai, Asia
www.arena-international.com/gef
International Hotel Technology Forum
28-30 April 2015, Barcelona
www.arena-international.com/ihtf
European Banking Forum
20-22 May 2015, Amsterdam, The Netherlands
www.arena-international.com/ebf
PACE Americas
3-5 June 2015, Miami, USA
www.arena-international.com/paceamericas
Asian Banking Forum
17-19 June 2015, Singapore, Asia
www.arena-international.com/abf
Global Secure Summit
16-19 September 2015
Amsterdam, The Netherlands
www.arena-international.com/gss
Timber Invest Europe
6-9 October 2015, London, UK
www.arena-international.com/timberinvest
LEAF International
London, UK
www.arena-international.com/leaf
LEAF Awards
16 October 2014, London, UK
www.arena-international.com/leafawards
EBF Presents: Future Banking Technology &
Strategy - Security & Risk
14-16 October 2014
Husa President Park, Brussels
www.arena-international.com/ebf-future-banking-security
Packaging and Converting Executive (Asia)
3-5 November 2015, Singapore, Asia
www.arena-international.com/
paceasia
EH Awards
November 2015, London, UK
www.arena-international.com/eha
Location and Title Sponsor
i2M Ventures Sdn Bhd
i2M Ventures Sdn Bhd ("i2M"), a wholly-owned
subsidiary of Khazanah Nasional Berhad,
was established in 2012 as a company that
focuses on the development of strategic investment promotion
initiatives for the Business Services and Shared Services &
Outsourcing ("SSO") sector in Nusajaya, Iskandar Malaysia.
i2M's key mandate is to attract and facilitate local and foreign
corporations (within the Business Services and SSO segments)
to set up centres in Nusajaya. The development of the these
targeted business segments is central and strategic to the
overall positioning of Nusajaya, Iskandar Malaysia, as a premier
business location in the region.
Essentially, i2M aspires to put Iskandar Malaysia in
the limelight as a major potential hub for the region's
outsourcing market.
www.i2m.com.my
Dinner Sponsor
Iskandar Regional Development Authority
The Iskandar Regional Development
Authority (IRDA) is the regulatory authority
mandated to plan, promote and facilitate the development of
Iskandar Malaysia into a strong and sustainable metropolis of
international standing, where living, working, business and
leisure converge seamlessly.
Launched in November 2006 with a total size of 2,217sq km,
Iskandar Malaysia is envisioned to be a Strong and Sustainable
Metropolis of International Standing by the year 2025. One of
Iskandar Malaysia’s greatest assets is its strategic location in
the heart of SE Asia adjacent to an established regional hub,
especially the ASEAN region. Of the nine promoted sectors,
three are in the manufacturing sector (Electrical and Electronics,
Oleo and Petrochemicals, Food and Agro-Processing) while
another six are in the services sector (Financial Services,
Tourism, Education, Logistics, Healthcare, Creative). The three
manufacturing sectors are well established and will continue
to be reinforced and moved up the value chain while the six
services sectors will be the driving force to elevate income
levels in line with the Government’s Economic Transformation
Plan to turn Malaysia into a high income nation.
www.iskandarmalaysia.com.my
Site Visit Sponsor
Medini Iskandar Malaysia Sdn Bhd (“MIMSB”)
Owned by Jasmine Acres Sdn Bhd (60%), United
World Infrastructure (20%) and Mitsui & Co Ltd
(20%), is the master developer of the new metropolis Medini
– a vibrant and developing sustainable city located in Iskandar
Malaysia, Johor. MIMSB promotes Medini locally and globally, and
works closely with government linked companies and agencies
such as Khazanah Nasional Berhad, the Iskandar Regional
Development Authority (IRDA) and Iskandar Investment Berhad
as well as investors and developers to establish Medini as the
central business district of Nusajaya, Iskandar Malaysia. For more
Information, please visit www.medini.com.my
If you are interested in attending
any of these events please
email: event@arena-international.com
or call Richard Crosby on +44 20 7936 6923
2014
Retail Banking Technology & Strategy
Proﬁtable customer engagement

E s s e n t i a l s
Programme Day One
Time Thursday 5 March 2015
08:30 - 09:10 Welcome Refreshments and Collection of Final Meetings Schedule
09:10 - 09:25
Chairman’s Opening Remarks
Munirah Looi, President and Chief Executive Officer, Brandt International
09:25 - 09:45
Session 1 - Opening Remarks
Datuk Ismail Ibrahim, CEO, Iskandar Development Regional Authority
09:45 - 10:15
Session 2 - Special Keynote Presentation: Offshore? Bestshore? Nearshore?
„„ Onshore Vs Offshore Vs Nearshore: How do companies leverage on the 3 approaches to maximise cost
effectiveness whilst ensuring efficiency? Case studies of companies who have done it all
„„ Leveraging on the proximity: Does distance really matter? Does similarity in culture, political background and
history play a role in easing the transition of work?
„„ Talent movement: Do you first create the supply or demand?
„„ Iskandar, Malaysia: World’s best nearshore - An aspiration.
Datuk Azman Mahmud, Chief Executive Officer, Malaysian Investment Development Authority
10:15 - 10:30 Special Announcement
10:30 - 11:00
Session 3 - Developing your Sourcing Strategy
„„ Identifying the services and functions suitable for outsourcing and shared services – where can you realise cost
and business savings?
„„ How Lexmark SSC is evolving to the next level to give more value
„„ Culture of Excellence and Delivery.
Christophe Calligaro, Director, Shared Services Centre, Lexmark
11:05 - 11:35 Business Meeting 1 Morning Refreshments and Networking
11:40 - 12:10 Business Meeting 2
12:10 - 12:40
Session 4 - Best Practices on How to Attract and Retain Talent
„„ Working with education institutions to attract the best and brightest
„„ Incorporating a professional development plan in your operations to offer the best-performing employees
career opportunities
„„ Strategies for reducing labour turnover and improve employee satisfaction
„„ How to develop a coherent governance structure to effectively manage international workforces
„„ Creating and maintaining alignment in your shared service centres and outsourced services to meet company
goals.
Joann Hizon, Vice President, Human Resources, Admin & Facilities, SM Investments Corp
12:40 - 13:10
Session 5 - Managing the Workforce in Financial Shared Services
Ho Sai Weng, Director, Finance Transformation, Deloitte
13:10 - 14:10 Lunch and Networking
14:10 - 14:50
Session 6 - Communicating with the Customer
„„ Transforming the role of the contact centre – utilising omni-channel to meet customer’s needs
„„ An exploration of the legal and regulatory factors impacting the operations and data management in contact
centres
„„ Designing a robust contact centre to reduce down-time and maximise functionality.
Rudyard Von de Leon, Director, Asia Regional Operations Center, The Western Union Company

E s s e n t i a l s
15:25 - 15:55 Business Meeting 4 Afternoon Refreshments and Networking
16:30 - 18:30 Site Visit - Tour of Nusajaya hosted by i2M Ventures Sdn Bhd
18:45 - 21:00 Evening Dinner and Networking hosted by IRDA
Programme Day Two
Time Thursday 5 March 2015
08:30 - 09:00 Welcome Refreshments and Collection of Final Meetings Schedule
09:00 - 09:10 Chairman’s Opening Remarks
09:10 - 10:00
Session 7 - Panel Debate – Moving up the Value Chain
„„ Developing the infrastructure and governance systems to capture ideas, efficiencies and opportunities in your
outsourced services and SSC
„„ The role of Customer Experience Management in enabling businesses to move up the value chain
„„ Embracing the benefits of data centres – extended uptime and reduced operational expenses
„„ Planning now for changes in your outsourced operations – ensuring flexibility to allow for unexpected growth
„„ Moving from contracting a service to developing a partnership in order to drive progress
„„ Business Automation - integrating and streamlining internal processes to reduce costs.
Hazmi Yusof, Country Head, Malaysia and Senior Vice President, Asia Pacific, Frost & Sullivan
James Mitchell, Head of IT Shared Services, AmBank Berhad Kuala Lumpur
Bob Love, Director, Financial Shared Service Centre Philippines, Schneider Electric
David Caldwell, Principal, ProSource Consulting
11:10 -11:40 Morning Refreshments and Networking
11:40 - 12:20
Session 8 - Developing a Service Management Strategy towards World Class Finance
„„ How do we set up global process ownership in driving towards operational excellence and creation of a Centre
of Excellence
„„ Performance management Vs performance measurement: How do we align our KPIs in FSS with the business
outcome of our customers
„„ The importance of demand management and preparation and usability of service catalogue
„„ How do we prepare the supply side in order to meet demand from our customers
„„ Shifting to customer centricity and continuous improvement Vs a pure target delivery way of working.
Teoh Joon Leng, Global Head of Service Management, BAT Finance Shared Services

E s s e n t i a l s
12:20 - 12:50
Session 9 - Delivering Global Business Services from Mauritius: A Right Mix of Cost-Competitiveness,
Quality and Compliance
„„ What makes Mauritius a competitive platform for investment?
„„ What differentiates Mauritius from other locations for the delivery of global services?
„„ The plethora of investment opportunities
„„ Leveraging on Mauritius as the gateway to Africa.
Pratima Sewpal, Area Manager, Asia Pacific, Board of Investment
13:25 - 14:25 Lunch and Networking
15:30 – 16:15
Session 10 - Panel Debate – Where Next for APAC Outsourcing and SSC
„„ An analysis of the higher value services available in APAC to assist business growth
„„ How is technology transforming APAC as an outsourcing location – developments in data centres and data
analytics
„„ Is going beyond transactional to value-adding strategic relationship the next frontier?
„„ Balancing the benefits of KPO with risk of outsourcing business critical functions
„„ How can capabilities in the workforce be enhanced to attract a wider array of international companies
„„ Bench-marking performance to maintain competitive advantage over international rivals.
Asheesh Mehra, Head of BPO, APAC, Infosys
Keat Yap, Vice President, A.T. Kearney
Venkat Iyer, Managing Director & Chief Administrative Officer, Citibank
Michael Koh, Regional Head of Procurement, Asia Pacific, T-Systems Singapore
Mohammed Zafar Ali, Director, Business Transformation, KPMG Management Consulting, ASEAN
16:15 Forum Close

E s s e n t i a l s
Technology, Supply Chain, Purchasing and Order to Cash. He joined
Lexmark in 1992. He also participated to the opening of the
Lexmark Budapest Shared Services Center in Hungary.
He has Engineering and Business degrees followed by a
MBA. Before joining Lexmark, he held several positions in
manufacturing in different international companies.
Hazmi Yusof
Hazmi is the Malaysia Country Head and Senior
Vice President for Frost & Sullivan Asia Pacific
with the portfolio of covering Malaysia business
and operation. Frost & Sullivan Malaysia in Kuala
Lumpur and Iskandar is part of MDeC Shared
Services and Outsouring companies.
He has been in the business advisory and consultation industry
since 2001. He also has the experience being on the client side,
a PNB owned corporation, being part of the successful business
transformation team. His expertise lies in business and market
intelligence and business transformation strategies. He sits in
numerous project steering committees for projects in Malaysia,
Singapore and Saudi Arabia.
Ho Sai Weng
Sai Weng is a Director with Deloitte Consulting
and leads the South East Asia Consulting Finance
Transformation Market Offering. Sai Weng has
over twenty years of experience in finance
and information technology consulting. He has
extensive experience in the area of finance transformation where
he has helped many corporations transformed their finance
organisations and has helped many organisations set up their
shared services centre in Malaysia and Manila.
Joann Hizon
Joann Hizon has been in the HR profession for
over 20 years, with experience gained from
telecommunications, semiconductors, BPO, IT and
the pharmaceutical industries. A much sought-after
speaker on various HR topics, she has appeared in
magazines, newspapers, and spoken at conferences on organizational
transformation, succession planning, workforce planning, and
workplace diversity. She is currently the Vice President for Human
Resources at SM Investments Corporation, the parent company of
the SM Group of Companies, one of the largest conglomerates in the
Philippines, and among the top 200 companies in Asia.
Joon Leng Teoh
Joon Leng Teoh is the Global Head of Service
Management in BAT Finance Shared Services.
She leads in development of a global service
management framework within BAT, with the aim
of enabling the Finance Transformation journey
towards World Class Finance. This multi-faceted role focuses
on standardising the operational aspects of a global finance
shared services centre via establishment of a service catalogue,
standardised task level descriptions and service level agreements
with the customers. In addition, it involves setting of global
standards in governance which includes performance and process
change management. In moving up the value curve within
finance shared services, continuous improvement is key and
Joon Leng is working in developing a lean sigma led continuous
improvement culture within the global organisation.
Asheesh Mehra
Vice President and Head - Asia Pacific, Japan and
Middle East, Infosys BPO. Asheesh Mehra heads
Asia Pacific, Japan and Middle East regions of
Infosys BPO. He also manages operations for
Infosys' delivery centres at Manila (Philippines)
and Hangzhou (China). Asheesh is an outsourcing veteran with
over 11 years of cross-industry, global sourcing experience. He has
driven business transformation through outsourcing for several
Fortune 500 companies.
He was conferred with "People's choice for Personal Contribution
to Industry - APAC” award by SSON in 2011 and "Thought Leader
of the year - Asia" award by SSON in 2010.
Bob Love
Bob Love is a Chartered Accountant having
trained with Coopers & Lybrand in Glasgow,
(that gives away my age), always having been
responsible for change management in a range of
organisations, in both manufacturing and service
sector industries.
He started in shared services with Diageo, when the global
drinks businesses of UDV were formed. Since then he has had
responsibility for the development of shared service activities in
a Scottish NHS health board; ScottishPower; Iron Mountain UK;
Trax Technologies in Cebu and now as Director of Finance Shared
Services with Schneider Electric in the Philippines.
Datuk Azman Mahmud
Dato’ Azman holds a degree in Engineering from
the Universiti Putra Malaysia (formerly known
as Universiti Pertanian Malaysia). He started his
career with MIDA in 1989. He has led various
Investment Missions to promote investments in
Malaysia and has extensive knowledge of the development of
the manufacturing and services sectors in Malaysia. He has also
served in MIDA’s offices in the USA and Japan, Currently; he is also
the Chairman of the Tax Exemption Committee; the Disbursement
of Grants Coordination Committee; the Co-Chair of Malaysia-
Singapore Industrial Working Committee; and the main committee
member for the National Committee on Investment.
David Caldwell
David R. Caldwell is the founder and principal of
ProSource Consulting and general manager of
digital marketing firm Asia Pacific Digital, both
based in Manila. David has over 25 years of
multinational corporate leadership experience,
of which the last 13 years in business process outsourcing in the
Philippines. David has held leadership positions with such firms
as Westinghouse, Eaton, Emerson Electric, and Wells Fargo. He is
also a trained executive coach and facilitator. David is a director of
the American Chamber of Commerce Philippines and the Rotary
Club of Makati West and a member of the Information Technology
and Business Process Association of the Philippines.
Christophe Calligaro
Christophe Calligaro is the Director of the Lexmark
Cebu Shared Services Center in the Philippines since
March 2012. Before moving to Cebu he held several
management positions at Lexmark in France and in
Switzerland in the areas of Production, Information
Speaker Biography

E s s e n t i a l s
Joon Leng has been in BAT for the past 14 years and before that
she spent her chartered acccountancy (ICAEW) articleship with
Ernst & Young. She has held various Financial Controllership
roles within BAT, a plc and IT Shared Services as well as project
management and internal audit positions.
Keat Yap
Keat Yap is a Vice President in A.T. Kearney
Procurement and Analytic Solutions out of the Kuala
Lumpur office. He has over 15 years of industry and
management consulting experience helping global
companies to achieve operational excellence,
especially in strategic sourcing and procurement excellence.
Industry experience includes telecommunications, automotive,
high tech, retail, automotive, banking, and government. Keat’s
areas of expertise includes Strategic Sourcing, Low Cost Country
Sourcing, e-Procurement, Procurement Center of Excellence,
IPO (international purchasing office) design, Procurement
Transformation and Complexity Reduction. Keat has sales,
marketing, procurement, manufacturing and operations experience
in China, Taiwan, Korea, Malaysia, Middle East and North America.
Keat has prior work experience with Intel Corporation, where
he held many strategic roles which include Strategic Customer
Manufacturing Enabling Program Manager for Mobile Devices,
Category Manager for Direct Material and Capital Equipment.
He holds an MBA from Multimedia University and a Degree in
Mechanical Engineering from the University Putra Malaysia.
Ken Poonoosamy
Ken Poonoosamy is the Managing Director of the
Board of Investment (BOI), the country’s national
investment promotion agency. Since joining
BOI in 2005, he led various directorates within
the organization and has used his international
expertise to develop and promote Mauritius as a competitive
global hub and has seen investment thrive in financial services,
logistics, BPO, ICT, seafood and Freeport sectors.
Ken has equally been closely involved with the development
of new economic clusters as part of the country’s strategy of
economic diversification and has also formed part of a series of
bilateral negotiations panels at a country level. Since 2011, he has
driven a number of initiatives as part of the broader country Africa
Strategy. His leadership and insight are contributing to Mauritius’s
rise as the global investor’s platform into Africa. Ken is a regular
speaker at international conferences on Africa related investments,
good governance in IPAs and doing business practices, shipping
and seafood as well as a number of sector specific opportunities.
Prior to joining the BOI, Ken served in the Mauritius Freeport and
at Deloitte and Touche. He holds a Master’s degree in Port and
Shipping Management, a BA (Hons) Economics and International
Trade from Leeds Metropolitan University (UK), in addition to a
professional diploma in shipping from Lloyds (UK). Ken is also an
alumnus of the ESSEC Business School in France.
Michael Koh
Regional Head of Procurement, Asia Pacific, T-Systems
Singapore managing all direct and indirect purchases within
the region. Combining a local approach and global experience,
T-Systems provides high-quality and reliable ICT services from
a single source to customers in the manufacturing, finance,
logistics and public sectors.
Mohammed Zafar Ali
Zafar is Shared Services and Outsourcing Advisory
(SSOA) service line leader in KPMG Singapore and
brings with him 16 years of industry and advisory
experience in leading and managing complex
business transformation initiatives for large multinational corporations
in Asia Pacific and Middle East region. His primary area of focus is
shared services and outsourcing advisory for Finance and Accounting
function. His industry experience includes: Retail, Consumer Electronics,
Pharmaceuticals, Manufacturing, and Technology.
Rudyard Von de Leon
Von has more than eleven years of solid
experience in the contact center industry,
spanning Training, Quality, Operations,
Vendor Management and Global Care Process
Management. He has grown quite significantly in
Western Union where he handled regional and global capabilities,
particularly on launching new products and services, supporting
customer care transformation and streamlining end-to-end
business processes.
He has a strong track record of developing effective teams in
online and offline environments (for both captive and outsourced
sites), while consistently championing process improvements
and managing CSC volume / demand. He is now the Director for
Operations and Site Leader of one of WU’s centers of excellence.
Zulfiqar Zainuddin
Zulfiqar Zainuddin is the Managing Director of
i2M Ventures Sdn Bhd (“i2M”), a wholly-owned
subsidiary of Khazanah Nasional Berhad. Prior to
his appointment, he was the Head of the Business
Services Unit of Investments in Khazanah Nasional
Berhad.
He has a wealth of experience in managing large multinational
clients as the Head of Foreign Direct Investments during his
time at the Multimedia Development Corporation (MDeC).
Zulfiqar has worked with companies that have successfully
established operations in Malaysia include Dell, HP, AIG, Nokia
and many others. This includes an annual investment value of
USD 1.5 billion by the regional and global centers established in
MSC Malaysia. He was also the Director of Business & Industry
Development for Frost & Sullivan in Kuala Lumpur.
Venkat Iyer
Venkat is currently the head of Citigroup Transaction
Services Malaysia (CTSM), a shared services entity
based out of Kuala Lumpur, Penang and Johor
Bahru, employing more than 3000 staff and a hub
supporting multiple functions such as Securities
& Fund Services, Internal and External Fraud Detection, Trade
Processing, Customer Contact Center and Anti-Money Laundering.
Venkat is also a member of the Board of CTSM and the Country &
Regional Management Committee and the Asia Regional Lead for
network of Centers of Excellence in five countries.
In his 25 years with Citi, Venkat has held increasingly responsible
roles across multiple countries, businesses and global functions
and managed some of the most important initiatives. He was the
Chief Administrative Officer (CAO) for Asia Pacific Operations and
Technology (O&T). In this role, Venkat was responsible for defining
and driving the Asia Pacific O&T strategy, leading the execution
and program management of key initiatives and providing wide
ranging management support.

D e l e g a t e D e l e g a t e
Mr Melvin Lee
Associate Vice President, Business Development
Mr Radah Krishnan
Senior Vice President
C o m p a n y P r o f i l e
I have been with the company since September 2010, where
my initial focus was on commercials, pre-sales solution, tender
and contract management. Subsequently, I have expanded my
portfolio to include business development (new client acquisition,
expansion of existing business and client account management).
The latest responsibility I have acquired is in the area of project
management, where I spearhead project implementation and
setup activities. This provides me with the unique capability to
oversee a complete client lifecycle, hand-handling from initial
sales bidding stage, formalization of engagement, project
activation and finally, post-sales services.
We are a leading global business services provider of customer
experience management. We offer a comprehensive suite of
solutions that helps your business plan deeper, transparent and
better optimized customer connections and experiences- from
strategy development through execution. The company is wholly
owned by Essar, a USD 39 billion conglomerate. For 30 years, we
have been the go-to experience creators for global giants across
outsourcing and technology. Present in 37 locations across 9
countries and with over 37,000 employees, we manage almost
half a billion customer interactions every year for over 150 clients
across diverse sectors. - See more at: www.aegisglobal.com/my/
en/about/company-overview
P e r s o n a l I n f o r m a t i o n
My personal job function profile is:
I am the Senior Vice President- Business Development & Strategic
Initiatives in Aegis Malaysia. I am responsible for designing &
implementing all business development initiatives for Malaysia.
I come with 22 years of experience in handling business
development, pre-sales, Operations, consulting and strategic
planning and have served in numerous leadership roles. I
graduated with a professional accounting qualification from the
Association of Chartered Certified Accountants in 1997. I have
worked for companies like Pricewaterhouse Coopers and have
spent the last 13 years in the BPO Industry.
Aegis BPO Malaysia
Symphony House, Pusat Dagangan Dana 1, Jalan, Selangor, PJU1A/46, Malaysia
T: +60 376 613 636
E: melvin.lee@aegisglobal.com
W: www.aegisglobal.com
Aegis BPO Malaysia
Symphony House, Pusat Dagangan Dana, Jalan PJU1A/46, Petaling Jaya, Selangor,
47301, Malaysia
T: +60 378 418 000
E: radah.krishnan@aegisglobal.com
W: www.aegisglobal.com
D e l e g at e s

D e l e g a t e
Mr Siddharth Malhi
Vice President - Global
Shared Services
Agility builds durable, efficient supply chains that power businesses and
drive trade, creating access to new opportunities. Agility’s story parallels
the rise of emerging markets in the global economy. The company got
its start as a local warehousing provider in Kuwait and grew to become
the largest logistics company in the Middle East.It acquired more than
40 logistics brands around the world, investing billions to build a global
network with a strong footprint in emerging markets. Today, Agility is
one of the world’s largest integrated logistics providers with more than
20,000 employees and operations in 100 countries.
I am the Vice President - Global Shared Services
The types of business process services I am interested in
developing are: A/R, P2P, O2C, cash and treasury management, ERP
implementation, travel and expense management, general Accounting
The types of IT & ITeS services I am interested in developing are:
process improvement, testing, workflow Solutions
The types of customer experience solutions I am interested in
developing are: Voice solutions: customer support Online customer
solutions: customer support
The types of advisory services I am interested in are: BPO strategy,
corporate governance, location strategy, performance management,
process improvement, retained organizational design, strategy &
business case, transformation management
The countries/regions/sourcing approaches of interest to me as
new/expanded potential sourcing destinations/strategies are:
Central America
The operations I am interested in sourcing in new destinations are:
business processes
My preferred sourcing option is: captive operations
As a key purchasing authority I: influence
The timing for making my outsourcing/offshoring decision is:
2014 Q4
My annual spend budget is: $1m - $10m
The top 3 peer companies or solution providers I would find
most valuable to meet at this event are:
Companies with a presence in Central Americas, e.g. Costa Rica
Agility Logistics Pte
Regional Headquarters - APAC, 7 Toh Tuck Link, Singapore, 596227, Singapore
T: +65 622 090 55
E: smalhi@agility.com
W: www.agility.com
D e l e g a t e
Mr Sekhar Chakrabarty
Senior Operations Director
AIG Shared Services is the integrated business solutions,
information technology, and operations management group
of companies in Asia of AIG, one of the largest insurance
organizations in the world. An integral part of AIG’s Global Shared
Services organization, AIG Shared Services delivers dedicated
world-class Claims & Operations and Management shared services
to the various AIG businesses around the globe.
The claims and operations shared services centers of AIG Shared
Services in Asia, based in the Philippines, Malaysia, and China
have over 12 years of captive global business services history,
more than 4,500 professionals in its global operations network,
four (4) corporate business entities, and seven (7) multi-region
disaster recovery and business continuity hot sites between them.
Its corporate offices and operations centers are located in New
York, Houston, Delaware, Dublin, Shanghai, Guangzhou, Kuala
Lumpur, and Manila.
American International Group, Inc. (AIG) is a leading international
insurance organization serving customers in more than 130
countries. AIG companies serve commercial, institutional
and individual customers through one of the most extensive
worldwide property casualty networks of any insurer. In addition,
AIG companies are leading providers of life insurance and
retirement services in the United States. AIG common stock is
listed on the New York Stock Exchange, as well as the stock
exchanges in Ireland and Tokyo.
●● Regional Functional Head for knowledge and data processing
operations, with management responsibility for approximately
300 staff across 15 accounts and 3 sites in Manila and Kuala
Lumpur. Also Business Manager for AIG corporate partners
employing 200 staff
●● As Head of Operations for the department, overall responsible
for all monthly SLAs, account management, and day-to-day
operational matters
●● Executive Sponsor representing AIG Shared Services Asia in a
Regional Customer Experience initiative on customer experience
●● Collateral responsibility as Point of Contact / Account
Relationship Manager for designated accounts supported across
multiple functions.
AIG Asia Pacific
Level 18, Menara Worldwide, 198 Jalan Bukit Bintang, Kuala Lumpur, 55100,
Malaysia
T: + 60 321 180 188
E: sekhar.chakrabarty@aig.com
W: www.aig.my
D e l e g at e s

D e l e g a t e s
AXA Healthcare Management is a specialist private healthcare reinsurer
and service provider within the South East Asia Region. It is a wholly
owned subsidiary of AXA PPP International Healthcare, one of the
leading providers of both group and individual healthcare insurance in
the world. AXA Healthcare Management is based in Singapore with a
satellite office in Hong Kong, one of its biggest markets. As a business,
it offers a selection of solutions to local Insurers, from reinsurance only
to reinsurance supported by a full service offering. AXA Healthcare
operates in Singapore, Malaysia, Indonesia, Thailand, Hong Kong, Papua
New Guinea, New Zealand, Cambodia and Vietnam. Working with local
insurers who wish to expand their product reach as the international
market expands, and the need for quality healthcare insurance
increases, it works with clients to develop products to suit their client
base and market and will support all elements of product launch and
servicing as required by the client.
My personal job function profile is: Regional Operations
Director - responsible for full delivery of new programmes to
insurance clients including reinsurance, product design, product
placing, pricing, launch programmes, collateral design and claims
management.
developing are: business process management (BPM), document
management, claims management and provider network
outsourcing are: call centre services, customer relationship
management, recruitment
The types of IT & ITeS services I am interested in outsourcing
are: data storage
The types of advisory services I am interested in are:
BPO strategy, performance management, process improvement,
recruitment
The countries/regions/sourcing approaches of interest to me
as new/expanded potential sourcing destinations/strategies
are: China, East Asia, Philippines, South East Asia, Insourcing,
Nearshoring, Offshoring. The operations I am interested in sourcing
in new destinations are: business processes
My preferred sourcing option is:
captive operations, outsourced to 3rd party, hybrid sourcing (if so
details: claims overview/oversight with call centre and processing
managed by a TPA.
Ms Karen Kelly
Regional Operations Director
AXA Healthcare
Management
8 Shenton Way #27-04, AXA Tower, 068811, Singapore
T: +65 688 043 77
F: +65 6880 4620
E: karen.kelly@axa.com.sg
D e l e g a t e
Mr Lawie Valles
Portfolio Management Head
AIG Shared Services is the integrated business solutions,
information technology, and operations management group
of companies in Asia of AIG, one of the largest insurance
organizations in the world. An integral part of AIG’s Global Shared
Services organization, AIG Shared Services delivers dedicated
world-class Claims & Operations and Management shared services
to the various AIG businesses around the globe.
The claims and operations shared services centers of AIG Shared
Services in Asia, based in the Philippines, Malaysia, and China
have over 12 years of captive global business services history,
more than 4,500 professionals in its global operations network,
four (4) corporate business entities, and seven (7) multi-region
disaster recovery and business continuity hot sites between them.
Its corporate offices and operations centers are located in New
York, Houston, Delaware, Dublin, Shanghai, Guangzhou, Kuala
Lumpur, and Manila.
American International Group, Inc. (AIG) is a leading international
insurance organization serving customers in more than 130
countries. AIG companies serve commercial, institutional
and individual customers through one of the most extensive
worldwide property casualty networks of any insurer. In addition,
AIG companies are leading providers of life insurance and
retirement services in the United States. AIG common stock is
listed on the New York Stock Exchange, as well as the stock
exchanges in Ireland and Tokyo.
My responsibilities for Philippines and Malaysia include: strategic
planning and external research; corporate reporting; and account
management. Secondary scope covers planning and execution of
strategic projects that involves cross-functional participation and
business development support.
AIG Shared Services
Phillipines
I HUB II North Bridgeway Avenue, Northgate Cyberzone,
Muntinlupa, 781, Philippines
T: +63 287 688 37
E: lawie-l.valles@aig.com
W: www.aig.com
D e l e g at e s

D e l e g a t e
Mr Swee Kiat Ang
Director, Asia Pacific
Shared Service Center
BD is a medical technology company that serves healthcare
institutions, life science researchers, clinical laboratories, industry
and the general public. BD manufactures and sells a broad range
of medical supplies, devices, laboratory equipment and diagnostic
products. Today, BD is divided into three segments: BD Medical,
BD Diagnostics and BD Biosciences. BD partners with customers
and stakeholders to address many of the world’s most pressing
and evolving health needs. Our innovative solutions are focused
on improving drug delivery, enhancing the diagnosis of infectious
diseases and cancers, supporting the management of diabetes and
advancing cellular research.
BD is headquartered in United States. We have more than 30,000
associates in 50 countries who strive to fulfill our purpose of
“Helping all people live healthy lives” by advancing the quality,
accessibility, safety and affordability of healthcare around the world.
Lead Asia Pacific Shared Service Center and direct the activities
of the cross-functional staff at the center location. Charged with
managing an effective organization to realize maximum utilization
of employee’s talents and capital resources The Site Manager will
manage all daily service center functions with responsibility for
coaching and monitoring Team Leads and representatives as well
as promoting quality and accountability throughout the team.
Provide support in achieving productivity targets and identifying
best practices opportunities. Works to improve quality, service,
and productivity and successfully instills a culture that embraces
change and continuous improvement. Serve as a regional
coordination body for sourcing of shared service processes.
developing are:
A/R, P2P, business process management (BPM)
business analytics
developing are:
Online customer solutions: customer care, technical support
My preferred sourcing option is: hybrid sourcing
Becton Dickinson
Medical Products
3A International Business Park, 12-10/18, 609935, Singapore
T: +65 666 429 50
F: +65 686 106 33
E: swee_kiat_ang@bd.com
D e l e g a t e
Mr Rajarshi Sanyal
Director - Finance
Operations Asia
BlackRock is one of the world’s preeminent asset management
firms and a premier provider of global investment management,
risk management and advisory services to institutional,
intermediary and individual investors around the world. BlackRock
offers a range of solutions; from rigorous fundamental and
quantitative active management approaches aimed at maximizing
outperformance to highly efficient indexing strategies designed
to gain broad exposure to the world’s capital markets. Our clients
can access our investment solutions through a variety of product
structures, including individual and institutional separate accounts,
mutual funds and other pooled investment vehicles, and the
industry-leading iShares® ETFs.
I am the Direction for Finance Operations APAC. I am responsible
for transactional finance processes including payables, travel &
entertainment and cash application & reconciliation. The shared
services team for BlackRock is based out of Gurgaon and Singapore
in Asia.
developing are:
accounts reconciliation, cash and treasury management, payroll,
travel and expense management
The types of IT & ITeS services I am interested in developing
are:
application development, process improvement
BPO strategy, process improvement
India
The operations I am interested in sourcing in new destinations
are:
business processes
captive operations
As a key purchasing authority I:
influence
My annual spend budget is:
$1m - $10m
BlackRock
27-03, Asia Square Tower 1, 8 Marina View, 108960, Singapore
T: +65 849 886 36
E: raj.sanyal@blackrock.com
D e l e g at e s

D e l e g a t e
Ms Munirah Looi
Chief Executive Officer/
President and Founder
Brandt International is a specialist in Business Transformation
consulting and business process managed services company
focused on enabling clients to positively transform their customer
management strategy and operations through improving the
performance and efficiency of its approach pertaining to people,
process and technology optimization to deliver an improved
customer experience.
I am the Founder/President & CEO of Brandt International and an
accomplished entrepreneur having built an established consulting
and business transformation outsourcing with offices in KL,
Singapore, Jakarta, Manila and Colombo. I am a MBA-HRM graduate
with 25 years working experience and also an experienced
facilitator/business consultant in the areas of BPO, customer
experience management, strategic management, business process
redesign, sales & marketing and project management. I was an
award recipient at Women of Excellence Award 2014.
Brandt International
Level 3, Tower 8, Avenue 5, Horizon Phase 2, Bangsar South, No. 8 Jalan Kerinchi,
Kuala Lumpur, 59200, Malaysia
T: +60 322 471 289
F: +60 322 423 986
E: munirahlooi@brandtinternational.com
W: www.brandtinternational.com
D e l e g a t e
Mr Sam Loh
Chief Operating Officer
Brandt International is a specialist in Business Transformation
consulting and business process managed services company
focused on enabling clients to positively transform their customer
management strategy and operations through improving the
performance and efficiency of its approach pertaining to people,
process and technology optimization to deliver an improved
customer experience.
Core Service Offerings
Total of 26 years of experience handling managerial, senior
managerial, executive and consultative positions in financial
industry (15 years - banking sales/service support, branch
management, treasury and risk management) and BPO operations
(11 years contact centre pre-sales support, commercial & pricing
solutioning, contract drafting, negotiation, project management,
and Contact Centre Operations management and consulting.
Brandt International
Lot 3-2 & 3-3 Level 3 Wisma Yan, No, Jalan Selangor, Petaling Jaya, Selangor,
46400, Malaysia
T: +60 322 471 298
E: samlohbh@brandtinternational.com
W: www.brandtinternational.com
D e l e g at e s

D e l e g a t e
Ms Teoh Joon Leng
Head of Service
Management
We are a global tobacco group, with brands sold in more than 200
markets. Our business operates at a local, as well as global, level.
We don’t own tobacco farms, but we provide agronomy support
through our extension services to over 100,000 farmers around
the world. We are a part of many local communities - both large
and small - around the world, and in many countries we are the
top employer and the company of choice for people employed
at every stage of our supply chain. In 2013 we sold 676 billion
cigarettes, made in 46 factories in 41 countries. We employ
more than 57,000 people in more than 200 markets worldwide,
with many more indirectly employed through our supply chain.
Globally, our business last year contributed more than £33 billion
in duty, excise and taxes to governments worldwide.
I am the Global Head of Service Management in BAT Finance
Shared Services. I lead the development of a global service
management framework within BAT, with the aim of enabling the
Finance Transformation journey towards World Class Finance. This
multi-faceted role focuses on standardising the operational aspects
of a global finance shared services centre via establishment of
a service catalogue, standardised task level descriptions and
service level agreements with the customers. In addition, it
involves setting of global standards in governance which includes
performance and process change management.
developing are: competitive intelligence and analytics, credit
management services or debt collection services, document
management, ERP optimisation, tax and legal processes e.g.
statutory accounting
outsourcing are:A/P, P2P, business intelligence and analysis
services, claims & data processing, competitive intelligence and
analytics, recruitment
are: business processes
My preferred sourcing option is: captive operations
As a key purchasing authority I: authorise
British American
Tobacco
Technology Park Malaysia, Enterprise A,
Kuala Lumpur, Malaysia
T: +60 389 918 383
E: teoh_joon_leng@bat.com
D e l e g a t e
Mr Nicholas Soon
Regional Treasury Manager
We are a global tobacco group, with brands sold in more than 200
markets.
Our business operates at a local, as well as global, level. We don’t
own tobacco farms, but we provide agronomy support through our
extension services to over 100,000 farmers around the world.
We are a part of many local communities - both large and small -
around the world, and in many countries we are the top employer
and the company of choice for people employed at every stage of
our supply chain.
In 2013 we sold 676 billion cigarettes, made in 46 factories in 41
countries. We employ more than 57,000 people in more than 200
markets worldwide, with many more indirectly employed through
our supply chain.
Globally, our business last year contributed more than £33 billion
in duty, excise and taxes to governments worldwide.
A proactive business partner to regional and business unit
management teams to identify opportunities for enhancing the
effectiveness of treasury management within the region, and lead
the necessary change management processes in the following
areas:
●● Manage Banking relationship - Maintain banking relationships
with BAT’s core international financial institutions regionally,
and if needed, local financial institutions
●● Foreign Exchange Risk Management - Identify, monitor,
understand and communicate all regional foreign exchange
exposures. Provide hedging solutions and where legally and
practically possible, consolidate fx deals into Global Treasury.
●● Liquidity and working capital review and analysis - provide
advisory to end markets on effective working capital
management and identify solutions to improve cash flow.
British American
Tobacco
15 Senoko Loop, 758168, Singapore
T: +65 633 889 98
E: nicholas_soon@bat.com
W: www.bat.com
D e l e g at e s

D e l e g a t e
Ms Saba Khan
APAC Head, IT Outsourcing
Founded in 1856, Credit Suisse is one of the world’s leading
banks. It provides companies, institutional clients and high-
net-worth private clients worldwide, as well as retail clients in
Switzerland, with advisory services, comprehensive solutions,
and innovative products. Credit Suisse is active in over 50
countries and employs approximately 47,000 people from over
100 different nations. It serves its diverse clients through our
three divisions namely Private Banking, Investment Banking and
Asset management which cooperate closely to provide holistic
financial solutions based on innovative products and specially
tailored advice. The vision of Credit Suisse is to become the
world’s premier bank, renowned for its expertise in investment
banking, private banking and asset management, and most
valued for its advice, innovation and execution.
I am the APAC Head of IT Outsourcing category at Credit Suisse.
In my role, I have contractual and commercial responsibility
for large deals in the region. I work closely with the internal
customer regional leads to understand sourcing demands and
runs sourcing initiatives for the same. As a category manager
I am responsible for driving category analysis and continually
developing executable strategies against category objectives.
Credit Suisse AG
One Raffles Link, #05-02, 039393, Singapore
T: +65 621 260 00
F: +65 621 262 00
E: saba.khan@credit-suisse.com
W: www.credit-suisse.com
D e l e g a t e
Mr Guru Rao
Director, Global Purchasing
Deutsche Bank is a leading client-centric global universal bank
serving 28 million clients worldwide. Deutsche Bank provides
commercial and investment banking, retail banking, transaction
banking and asset and wealth management products and services
to corporations, governments, institutional investors, small and
medium-sized businesses, and private individuals.
I am a Director within Global Purchasing & Cost Management.
I am the Regional (APAC) Head for Technology and Operations
Sourcing with a focus on “localization” of global deals. I also
lead the Operations Category globally covering Asset & Wealth
Management, Global Transaction Bank and Corporate Banking &
Securities. I am based in Singapore and have extensive experience
in strategic sourcing and transformation within financial services
and have implemented cost effective operating models leveraging
strategic sourcing capabilities.
developing are:
business process management (BPM), competitive intelligence
and analytics, reconciliation, recovery auditing/profit recovery
business analytics, business transformation, digital channels
operations
outsourcing are:
BPO consultancy, business intelligence and analysis services, claims
& data processing, competitive intelligence and analytics, KPO
The types of IT & ITeS services I am interested in outsourcing are:
cloud computing, contract risk management ITO consultancy
benchmarking, BPO strategy, cloud sourcing, contract negotiation,
transformation management, vendor management
Eastern Europe, India, Philippines, Insourcing, Nearshoring,
Offshoring
business processes, IT/IS processes
As a key purchasing authority I: authorise, influence
Deutsche Bank
One Raffles Quay, South Tower, 048583, Singapore
T: +64 235 989
E: guru.rao@db.com
W: www.db.com
D e l e g at e s

D e l e g a t eD e l e g a t e
Mr Balaji Iyer
Global PMO Leader for Stat
and Tax Shared Services
General Electric
Level 11 North Buona Vista Drive, 138589, Singapore
T: +65 964 203 02
E: balaji.iyer@ge.com
W: www.ge.com
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today’s market participants. For more
than 50 years, we have been developing growth strategies for
the global 1000, emerging businesses, the public sector and the
investment community. Is your organization prepared for the next
profound wave of industry convergence, disruptive technologies,
increasing competitive intensity, Mega Trends, breakthrough best
practices, changing customer dynamics and emerging economies?
Contact us: Start the discussion.
I directly manage Frost & Sullivan’s business in Asia Pacific.
I started at Frost & Sullivan in December 1996 as one of the
pioneers when the company was just beginning its trajectory
into Asia I have, since then, successfully grown the company’s
presence and business in Asia Pacific by manifold. I continue
to drive Frost & Sullivan’s expansion in the region, yielding the
highest year-on-year growth to the group’s global business.
Mr Manoj Menon
Partner and Managing Director
Frost & Sullivan
No. 29-01/11, Shaw Tower, 100 Beach Road, 189 702, Singapore
T: +65 689 009 40
E: mmenon@frost.com
W: www.frost.com
D e l e g at e s

Ms Li-Koon Heng
Director Global Real Estate
D e l e g a t e
HP is one of the world’s largest providers of information technology
infrastructure, software, services, and solutions to individuals and
organizations of all sizes. We are the #1 or #2 leader in almost
all product categories in which we compete. We have the best
solutions you need to drive your organization forward. We offer
the most complete end-to-end portfolio in the market which spans
servers, storage, networking, personal systems, imaging and
printing, software, services, and solutions. We bring the advantages
of that scale, the breadth and depth of our portfolio, to solve our
customers’ most challenging problems. At HP, we live for the big
idea, the next great discovery. Everything we do, we do to make
technology more practical, usable, and valuable to our customers.
I am the Senior Director of Global Real Estate Asia Pacific & Japan
Portfolio & Service Delivery for Hewlett-Packard. As head of APJ
Real Estate, I am responsible for developing and implementing
HP corporate real estate strategies within the Region, as well as
managing all HP workplaces across APJ.
developing are:
cash and treasury management, competitive intelligence and
analytics, credit management services or debt collection services,
tax and legal processes e.g. statutory accounting
outsourcing are:
business intelligence and analysis services, competitive
intelligence and analytics, customer relationship management,
marketing operations services, sales operations services
The types of IT & ITeS services I am interested in outsourcing
are: content management solutions, help desk, infrastructure
management, supply chain solutions
benchmarking, contract negotiation, corporate governance,
location strategy, partner selection, real estate, retained
organizational design, services management, strategy & business
case, vendor management
My preferred sourcing option is: outsourced to 3rd party
As a key purchasing authority I: authorise
My annual spend budget is:$250m +
Hewlett Packard Asia
Pacific & Japan
438A Alexandra Road, #07-01,
Alexandra Technopark Block A, 119967, Singapore
T: +65 670 339 99
F: +65 637 464 23
E: li-koon.heng@hp.com
D e l e g a t e
Mr Shawn Suresh
Director
HP creates new possibilities for technology to have a meaningful
impact on people, businesses, governments and society. With the
broadest technology portfolio spanning printing, personal systems,
software, services and IT infrastructure, HP delivers solutions for
customers’ most complex challenges in every region of the world.
Learn how offerings from HP Enterprise Services can help drive the
evolution of your enterprise at hp-enterprisesolutions.com.
As the Director of the ITO Global Delivery Best Shore Malaysia
Centre, I am responsible for approximately 1700 employees
delivering to close to 200 clients across all three regions -
Americas, Asia Pacific and Japan, and Europe - among the largest
delivery operations globally with the largest integrated delivery
facility.
testing
authorise, influence
Hewlett-Packard
HP Global Center, Persiaran Rimba Permai, Cyber 8, 63000, Malaysia
T: +60 382 137 014
E: shawn.suresh@hp.com
W: www.hp.com
D e l e g at e s

D e l e g a t e
Mr Praveen Anthony
Director BPO Services
Kannal Outsourcing is a fast growing regional outsourcing service
provider in the areas of business & knowledge processes, human
capital and IT services to global clientele.
Our Vision:
To be a leading outsourcing service provider in the region by
improving operational outcomes for our customers in simplifying
processes with cutting edge technology.
Our Mission:
To set global benchmarks in providing outsourcing services that
foster a high performance culture for our customers.
Our Philosophy:
Keep it simple + keep it straight.
My core function is to bring in new outsourcing business,
implementing new operational strategies and implementing
Standard Operating Procedures (SOP) for all line of business. I’m
also responsible for introducing new services to the market and I
play a key role in Kannal Outsourcing BPO and KPO businesses.
Kannal Outsourcing
Unit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Jaya, 47301, Malaysia
T: +60 378 018 111
E: praveen@kannal.com.my
W: www.kannal.asia
D e l e g a t e
Mr Naresh Nair
Head, Sales and Business
Development - Technology Division
Our Vision:
Our Mission:
Our Philosophy:
I am in charge of Kannal Outsourcing’s existing & new business
regionally in the areas of BPO, KPO & ITO. I am also responsible for
significantly growing the revolutionary Robotics Process Automation.
Kannal Outsourcing
Unit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Jaya, 47301, Malaysia
T: +60378018000
F: +60378018118
E: naresh@kannal.com.my
W: www.kannal.asia
D e l e g at e s

Ms Yee Foong Ho
Finance Director
McDonald’s APMEA is a captive internal shared services centre
that provides financial services for McDonald’s APMEA regional
offices, including China, Malaysia, Singapore, Hong Kong, Taiwan,
Hong Kong, Australia and New Zealand. The range of services
included Tax, Payroll, Accounts Payable, Accounts Receivable,
Billing & Collections, Close and Reporting. The office is located at
Guangzhou, China with 180 accounting professionals.
I am Finance Director overseeing Record to Report function as well
as SSC Financial Controller.
developing are:
business process management (BPM), document management
business analytics, data storage
outsourcing are:
data input & record management, Record Retention and management
benchmarking, BPO strategy
China
business processes
2014 Q4
$1m - $10m
The current biggest challenges that I would like to assess at
this event are:
Pricing methodology and record management
most valuable to meet at this event are:
Infosys, Schneider Electric and UNDP
McDonald’s APMEA
22F Heye Plaza No 486, Kangway Mid-Road, Guangzhou, 510140, China
T: +86-20-8131-9138
E: yeefoong.ho@cn.mcd.com
Malaysian Investment
Development Authority
Level 27 | MIDA Sentral, KL Sentral| 50470 Kuala Lumpur
T: +60 322 673 633
F: +60 322 734 208
E: nooraieda@mida.gov.my
W: www.mida.gov.my
Noor Aieda Ahmad
Director, R&D and Business Services Division
The Malaysian Investment Development Authority (MIDA) is
the government’s principal agency for the promotion of the
manufacturing and services sectors in Malaysia.
Incorporated as a statutory body under the Malaysian Industrial
Development Authority Act, the establishment of MIDA in 1967
was hailed by the World Bank as “the necessary impetus for
purposeful, positive and coordinated promotional action” for
Malaysia’s industrial development. Today, MIDA’s is Malaysia’s
cutting-edge, dynamic and pioneering force in opening pathways
to new frontiers around the globe.
MIDA assists companies which intend to invest in the
manufacturing and services sectors, as well as facilitates the
implementation of their projects. The wide range of services
provided by MIDA include providing information on the
opportunities for investments, as well as facilitating companies
which are looking for joint venture partners.
My personal job function is:
I am the Director in the R&D and Business Services Division of the
Malaysian Investment Development Authority (MIDA).
I am responsible for the overall promotion of foreign and domestic
investments as well as coordinating the development of the R&D
& Business Services (including ICT) sectors into Malaysia.
Responsibilities include:
●● implementing related polices and guidelines in line with the
National Agenda
●● Developing and directing strategic plans towards the growth
and operation of the R&D and Business Services activities;
●● Undertaking specific project missions overseas;
●● Organising domestic and networking events such as seminars/
workshops/dialogues with relevant ministries, agencies and
industry associations
●● Providing advisory services and facilitation to investors
●● Representing MIDA in internal and external meetings and
conferences relating to industries under purview.
D e l e g at e s

D e l e g a t e
Ms Rupa Dharia
Executive Director
Morgan Stanley (NYSE: MS) is a leading global financial services
firm providing a wide range of investment banking, securities,
investment management and wealth management services.
With offices in more than 43 countries, the Firm’s employees
serve clients worldwide including corporations, governments,
institutions, and individuals. For further information about Morgan
Stanley, please visit www.morganstanley.com.
I am currently the COO for the Global Workforce Strategy (GWS)
Division within Corporate Services. My focus is on risk, regulatory
and audit areas within GWS.
developing are:
I focus on resk and regulatory issues for existing outsourcing
$1m - $10m
this event are:
regulatory changes to management of outsourcing, managing
information security risk
Morgan Stanley
133 Broadway, 33rd Floor, New York City, New York, USA
T: +1 212 537 1129
E: rupa.dharia@morganstanley.com
W: www.morganstanley.com
D e l e g a t e
Mr Amar Shah
General Manager &
Executive Director
Morgan Stanley (NYSE: MS) is a leading global financial services
firm providing a wide range of investment banking, securities,
investment management and wealth management services.
With offices in more than 43 countries, the Firm’s employees
serve clients worldwide including corporations, governments,
institutions, and individuals. For further information about Morgan
Stanley, please visit www.morganstanley.com.
I am the General Manager for Morgan Stanley’s Global In-house
Centres (GICs) in Mumbai and Bengaluru as well as being on the
India Management Committee. I also have oversight responsibility
over the Global Workforce Strategy (GWS) sites in Baltimore,
Budapest and Glasgow.
developing are:
business process management (BPM), cash and treasury
management, document management, payroll, reconciliation,
tax and legal processes e.g. statutory accounting, travel and
expense management
application development, business analytics, business transformation,
cloud computing, data storage, data warehousing, database
management, infrastructure management, IT services, network
infrastructure, PC maintenance, process improvement, software
solutions, supply chain solutions, systems integration, testing
benchmarking, BPO strategy, corporate governance, location
strategy, performance management, real estate, sourcing strategy,
vendor management
Central America, China, Eastern Europe, India, Philippines, South
America, US, Nearshoring, Offshoring
captive operations, outsourced to 3rd party
influence
$250m +
Morgan Stanley
Advantage Services
4F, Building B2, Phase 1, Nirlon Knowledge Park, Goregaon East, Mumbai, 400063,
India
T: +91 226 138 4200
E: amar.shah@morganstanley.com
W: www.morganstanley.com
D e l e g at e s

D e l e g a t e s D e l e g a t e s
We’re a leading international banking group committed to building
a sustainable business over the long-term.
We operate in some of the world’s most dynamic markets and have
been for over 150 years. More than 90 per cent of our income and
profits are derived from Asia, Africa and the Middle East.
We’re listed on the London, Hong Kong and Mumbai stock
exchanges, and rank among the top 20 companies in the FTSE-100
by market capitalisation.
As the Global Head of Vendor Management for Technology
Infrastructure responsible for aligning the vendor engagement
strategy with Sourcing and IT strategy, and supporting
Infrastructure Services and Operations (ISO) in all areas associated
with managing the vendor portfolio. This encompasses everything
from participating in the selection of strategic vendors, to their
effective integration with the SCB services organization. It also
includes implementing ISO’s vendor engagement strategy,
developing and leading a global vendor governance model, and
monitoring all vendor activities while ensuring service delivery is
effective and within defined service parameters
Mr Ravi Nair
Global Head of Vendor Management
Standard Chartered
Bank
16 Collyer Quay, 03-00 Hitachi Tower, 049318, Singapore
T: +65 922 286 35
E: ravi.nair@sc.com
W: www.sc.com
Standard Chartered in Singapore is part of an international banking
group with more than 86,000 employees and a 150-year history in
some of the world’s most dynamic markets.
We bank the people and companies driving investment, trade
and the creation of wealth across Asia, Africa and the Middle East,
where we earn around 90 per cent of our income and profits. Our
heritage and values are expressed in our brand promise, Here for
good.
Standard Chartered has a history of 155 years in Singapore,
opening its first branch here in 1859 and in October 1999 was
among the first international banks to receive a Qualifying Full
Bank (QFB) license, an endorsement of the Group’s long-standing
commitment to its businesses in the country.
I work as the Head Managed Utilities in the Infrastructure Support
and Operation(ISO) unit of Group Technology & Operations -
Standard Chartered Bank and I am based out of Singapore. I am
responsible for Pricing and Contract related support for our unit.
For Contract related matters, I provide subject matter expertise for
ISO Datacentre related contracts including outsourcing as well as
providing advice and guidance on commercial matters. I serve as
interface and provide guidance to project team, Finance and the
wider Technology community for any internal and external pricing
related matters.
Mr Chi Chern Hui
Head Managed Services
Standard Chartered
Bank
7, Changi Business Park Crescent, Level 4, 486028, Singapore
T: +65 622 588 88
E: chi.chern-hui@sc.com
W: www. StandardChartered.com.sg
D e l e g at e s

D e l e g a t e
Mr Timothy Koh
Regional Business
Development Director
Teledirect has a presence in Asia for over 20 years and operate
contact centres in 5 Asian countries across the region, namely
Singapore, Malaysia, Thailand, Philippines and Hong Kong,
servicing worldwide customers. We have managed over 4,800
projects so far across 20 APAC countries since 1995, serving several
vertical industry segments including Airlines, Finance, Lifestyle,
Information Technology (IT) and Telecommunication sectors.
●● Responsible for executing regional sales and business
development strategies for target companies within defined
Vertical Markets and geography across APAC with focus on
Captive Call Center/Contact Center Offshore delivery services
●● Drive end-to-end sales process for all opportunities including
initial client communication, on-site presentations, RFI
response, multi-day client workshops, RFP submission,
negotiation and deal signing
●● Work in close collaboration with delivery teams to ensure
that proposed offerings and services fully meet customers’
business and technology needs
●● Provide support to customers and ensure total client satisfaction
through the life cycle of the relationship
●● Analyze market trends, implications and develop strategies to
participate in resultant opportunities
●● Act as a Trusted Advisor and partner to CXO’s in helping them
develop strategies leveraging global sourcing and establish
Teledirect as the preferred partner to their organizations
●● Stay tuned to market and competition, participate in trade
events, conferences, customer forums and provide inputs to the
practice teams towards developing contextual offerings that will
help differentiate Teledirect in the market place.
Teledirect Pte
750B Chai Chee Road, #04-05 to 08 Technopark@Chai Chee, 469002, Singapore
T: +65 659 153 27
E: timothy.koh@teledirect.com.sg
W: www.teledirect.com.sg
D e l e g a t e
Mr David Kerr
Director
TMF Group is a leading global provider of high-value business services
to clients operating and investing globally. We focus on providing
specialised and business-critical financial and administrative services
that help our clients to operate their corporate structures, finance
vehicles and investment funds in different geographic locations. Our
core services can help companies of all sizes with HR and payroll,
accounting and tax, corporate secretarial, international structuring,
fund administration and structured finance - whether a company
wants to globalise, or whether they need support to streamline
existing operations. With operations in more than 80 countries, TMF
Group is the global expert that understands local needs. We can
provide you with a single point of contact to coordinate the day-to-
day management of your outsourced operations, and help to ensure
clear communication across multiple jurisdictions. Global reach, local
knowledge: helping you do business seamlessly across borders.
developing are: document management
outsourcing are:
business intelligence and analysis services, competitive
intelligence and analytics, recruitment, sales operations services
outsourcing are:
Online customer solutions: CRM through social media and
mobile devices
location strategy, real estate, sourcing strategy
Baltic Region, Canada, Central America, China, East Asia, East/
West Africa, Eastern Europe, France, India, Indian Ocean (e.g.
Mauritius), Middle East, North Africa, Philippines, Russia/CIS, South
Africa, South America, South East Asia, UK, US, Western Europe,
Insourcing, Nearshoring, Offshoring, Repatriating
this event are: finding the right business partner in APAC
most valuable to meet at this event are: Accenture
TMF Group
36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
T: +85 231 888 230
E: david.kerr@tmf-group.com
D e l e g at e s

D e l e g a t e
Mr Nitin Modi
Associate Director
specialized and business-critical financial and administrative services
wants to globalize, or whether they need support to streamline
Responsible for creating and driving revenue growth through the
identification of new clients including new business opportunities
through partners and alliances. The focus is on growing TMF’s
outsourced business services by crafting solutions for clients
allowing them to simplify business operations and reduce risks
across the world, through specialized teams of subject matter
experts in over 80 countries.
The types of business process services I am interested
in developing are: A/R, P2P, A/R, O2C, cash and treasury
management, payroll, tax and legal processes e.g. statutory
accounting, travel and expense management
Online customer solutions: sales support
outsourcing are: payroll
The types of advisory services I am interested in are: sourcing
strategy
My preferred sourcing option is: outsourced to 3rd party
2014 Q4
TMF Singapore
158 Cecil Street, #11-01, 069545, Singapore
T: +66 261 349 85
F: +66 261 349 01
E: nitin.modi@tmf-group.com
W: www.tmf-group.com
D e l e g a t e
Mr Kok Chung Yap
Head of Operations, SSC
Labuan
specialised and business-critical financial and administrative services
wants to globalise, or whether they need support to streamline
I am responsible for: Business Process Management, Project
Manager on Transition, SSC Governance reporting, contracts
negotioation as well as SLA/MSA.
developing are: business process management (BPM), cash and
treasury management, competitive intelligence and analytics,
document management
developing are:
Voice solutions: customer care
outsourcing are: competitive intelligence and analytics
BPO strategy, contract negotiation, corporate governance,
performance management, process improvement, services
management, strategy & business case
China, East Asia, South East Asia
2014 Q4
TMF Trust Labuan
Brumby Centre, Lot 42, Jalan Muhibbah, Labuan F.T., 8700, Malaysia
T: Head of Operations, SSC Labuan
E: kok.chung.yap@tmf-group.com
W: www.tmf-group.com
D e l e g at e s

D e l e g a t e
Mr Michael Koh
Regional Head
Procurement - APAC
With approximately 150 employees and a fully redundant twin data
centre infrastructure, T-Systems has proven experience in managing
end-to-end ICT solutions for large and mid-sized multinational
and local corporations over the last 15 years in Asia. Combining a
local approach and global experience, T-Systems provides high-
quality and reliable ICT services from a single source to customers
in the manufacturing, finance, logistics and public sectors. We
have established in Singapore a regional help desk, a desktop
services and network operations centre as part of the group’s global
ICT delivery platforms to meet the delivery requirements of the
clients. Whether it is computing services, network services, desktop
services, systems integration or full outsourcing solutions, our
customers have counted on T-Systems to solve their ICT challenges
so that they can focus on their competences and growth in Asia.
Regional Head of Procurement, Asia Pacific managing all direct
and indirect purchases within the region.
developing are: business process management (BPM)
outsourcing are: call centre services
outsourcing are:
Voice solutions: customer support
Online customer solutions: customer support, ITO consultancy
contract negotiation, corporate governance, performance management,
sourcing strategy, strategy & business case, transformation
management, vendor management, shared service setup
China, East Asia, East/West Africa, India, Philippines, South East Asia
business processes, data centres
My preferred sourcing option is: hybrid sourcing
2014 Q1, 2014 Q2, 2014 Q3, 2014 Q4
My annual spend budget is: $250m +
T-Systems Singapore
Deutsche Telekom Centre, 23 Tai Seng Drive, 535224, Singapore
T: +65 6510 6099
E: michael.koh@t-systems.com
W: www.t-systems.com.sg
D e l e g a t e
Mr Dileep Rangan
Strategic Programme Director,
Procurement Services
Unilever is one of the largest fast moving consumer goods
companies, and owns more than 400 brands including 11 “billion-
dollar brands”, which each achieve annual sales in excess of €1
billion. Unilever is a leader in responsible business. The Unilever
Sustainable Living Plan is core to Unilever’s values and links
profitable growth, sustainability and ensuring that Unilever’s
business and products have a positive social impact.
Unilever spends approximately 35B Euros each year with 3rd
parties, of which approximately 11B Euros is through suppliers of
marketing and business services
The Director for Procurement Services is part of the marketing and
business services team and responsible for improving systems
and process that enable sourcing excellence, service excellence
and effective connections between functions. Additionally,
procurement services manages cross procurement programs such
as automation, eSourcing and vendor management processes.
Unilever Asia Pte Ltd
83 Clemenceau Avenue, Suite 16-08 UE Square, 239920, Singapore
T: +65 911 998 52
E: dileep.rangan@unilever.com
W: www.unilever.com
D e l e g at e s

The Board of Investment (BOI) www.investmauritius.com is the
national investment promotion agency of the Government of
Mauritius with the mandate to promote and facilitate investment
in the country.
It is the first point of contact for investors exploring business
opportunities in Mauritius and the region. The BOI has put at the
disposal of the international business community a personalised
range of services to attract international investments and talents
to Mauritius.
The BOI also aims at propelling inward and outward investment to
new heights.
The BOI is responsible to:
●● Stimulate the development, expansion and growth of
the economy by promoting Mauritius as an international
investment, business and service centre;
●● Promote and facilitate the development of all forms of
investment and business activities;
●● Formulate investment promotion policies and plans and
marketing strategies and undertake promotion to attract foreign
and local investments;
●● Advise Government on strategies for investment policies,
national investment marketing and investment after care,
economic and industrial planning and country image building.
P e r s o n a l i n f o r m a t i o n
I am the Area Manager for Asia Pacific at the Board of Investment
(BOI), the country’s national investment promotion agency.
Since joining BOI in 2004, I have been posted in the ICT/BPO
department and have used my expertise to develop and promote
Mauritius as a competitive global services delivery destination.
I have participated in several conferences abroad where I
represented the country. I was also involved in the organization of
both local and international conferences.
Ms Pratima Sewpal
Area Manager, Asia Pacific
Board of Investment
of Mauritius
1 Cathederal Square, Jules-Koenig Street, Port Louis, Mauritius
T: +230 203 3800
E: psewpal@investmauritius.com
W: www.investmauritius.com
Flemmings was founded in 1989 and has developed into a
dynamic and enterprising multi-disciplinary business advisory
group.
Flemmings specialises in accounting, taxation, financial advisory
and wealth management services. Our business has thus
developed not only as a firm of Chartered Accountants but as
Financial Advisers, property consultants and wealth managers.
Our clientele includes professionals in the healthcare industry,
owner managed businesses and high net worth individuals based
overseas, offshore trusts and entities.
Our large overseas client base and professional relationships with
international organisations in Malaysia have continuously helped
Flemmings to have an international perspective.
Flemmings has a special interest in outsourcing work and training
Chartered Accountants in Malaysia and will be opening 2 offices in
2015 in Iskandar and KL.
I am the Co-founding Partner of Flemmings and manage the Group
overseeing its strategic growth & development.
Mr Hitesh Shah
Managing Partner
Flemmings UK
76 Canterbury Road, Croydon, Surrey, CR0 3HA, United Kingdom
T: +44 208 665 7050
F: +44 208 665 0883
E: hitesh@flemmings.co.uk
W: www.flemmings.co.uk
s u pp l i e r s

Goldbury
Communications Sdn Bhd
Unit A-3-13, Centrio Pantai Hillpark, Jalan Pantai Murni, Pantai Hillpark, 59200,
Malaysia
T: +60 323 867 782
E: zuhri.yusof@goldburycommunications.com
W: www.goldburycommunications.com
Goldbury Communications is a company founded and incorporated
in Malaysia to serve a niche market for automotive industry in
implementing and supporting their IT functions and systems.
Goldbury Communications provides end-to-end implementation
services and Managed Services delivering a flexible high quality of
service especially in the areas of automotive.
Goldbury Communications not only serves your implementation
and support needs but complements your needs to grow.
Goldbury Communications prides itself on understanding your
underlying automotive business processes, focusing on continuous
improvement and delivering value for money. With in-depth
understanding and experience in the niche area of automotive
systems and applications, our team delivers the best solution for
you.
Goldbury Communications is driven by its people who have many
years of experience in the IT automotive field. We specialize in SAP
Dealer business management, SAP vehicle management system
and SAP warranty management system.
I am the Chief Executive Officer
Mr Zuhri Yusof
Chief Executive Officer
i2M Ventures Sdn Bhd
JLN Stesen Sentral, KL Sentral, Kuala Lumpur, 50470, Malaysia
T: +60 193 102 096
E: Ibrahim.majid@i2M.com.my
W: i2m.com.my
Mr Azlan Ramli
Head of Investor
Solutions
Ms Wan Yusniza Wan
Yahya
Vice President of
Investor Solutions
Mr Mohd Ibrahim
Abdul Majid
Vice President of
Investor Solutions
i2M Ventures Sdn Bhd (“i2M”), a wholly-owned subsidiary
of Khazanah Nasional Berhad, was established in 2012 as a
company that focuses on the development of strategic investment
promotion initiatives for the Business Services and Shared Services
& Outsourcing (“SSO”) sector in Nusajaya, Iskandar Malaysia.
i2M’s key mandate is to attract and facilitate local and foreign
corporations (within the Business Services and SSO segments)
to set up centres in Nusajaya. The development of the these
targeted business segments is central and strategic to the overall
positioning of Nusajaya, Iskandar Malaysia, as a premier business
location in the region.
Essentially, i2M aspires to put Iskandar Malaysia in the limelight as
a major potential hub for the region’s outsourcing market.
Part of the Investor Solutions team to develop the Business
Services industry in Nusajaya by securing key anchor investors.
Responsible for the following Business Development activities to
meet the objective above:-
●● Engagement with targeted stakeholders
●● Development and execution of the Business Development and
Marketing activities for lead generation and promote Nusajaya
as a the World’s Best Nearshore location
●● Understand investors’ requirements and facilitates investors’
needs and issues relevant to the Talent, Technology &
telecommunication, trade, tax & township
●● Develop proposal and customized solution for potential
investors.
s u pp l i e r s

D e l e g a t e
Our work is inventing the future of the hyperconnected internet
era and human media spaces. This allows new embodied
interaction between humans, species, and computation both
socially and physically, with the aim of novel interactive
communication and entertainment. Humans can develop new
types of communication environments using all the senses,
including touch, taste, and smell, which can increase support for
multi-person multi-modal interaction and remote presence. We
create ubiquitous computing environment and space based on an
integrated design of real and virtual worlds. We design research
prototype systems for new products in business, education,
communication, culture, and play.
Director of Imagineering Institute, Iskandar Malaysia, Professor
of Pervasive Computing at City University London. Founder and
Director of the Mixed Reality Lab. Previously Professor at Keio
University, Graduate School of Media Design.National, Associate
Professor at National University of Singapore, and Mitsubishi
Electric, Japan. Research
Mr Adrian Cheok
Director of Imagineering Institute
Mixed Reality Lab
E: adriancheok@mixedrealitylab.org
W: www.mixedrealitylab.org
D e l e g a t e
Mr Paul Raymond Raj
Chief Executive Officer
Our Vision:
Our Mission:
Our Philosophy:
I am Chief Executive Officer and Executive Director at Kannal
Outsourcing, based in Kuala Lumpur, Malaysia. I specialize in
providing Strategic Management direction, particularly in the
field of IT Strategy and Management, to assist organizations in
managing their IT/IS investments for strategic outcomes.
Kannal Outsourcing
Unit 719 Block A Lobby B, Kelana Center Point, Jalan SS7/19, Petaling Jaya, 47301,
Malaysia
T: +60 378 018 111
E: raymond@kannal.com.my
W: www.kannal.asia
s u pp l i e r s

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