Usability for Government: improving service delivery

•

7 likes•1,037 views

This presentation was given at the Local Government Web Network Conference 2008. This presentation highlights the importance of usability and user-centred design and provide practical tips for improving much more than just the look and feel of your website. Some of the slides are appearing a bit strange - if you have any issues, please don't hesitate to get in touch. Twitter: @ruthellison Web: www.stamfordinteractive.com.au

Technology Design

Usability for Government:
improving service delivery

Ruth Ellison Adrian Newton
Local Government Web Network Conference 2008
22 August 2008

People

Cameron Adams ‐ Web Design:

Print = visual
Web = interactive

Interaction : behaviour : feelings

People

Satisfaction?

Relief?

Impressed?

But probably not happy...

People

Brian Hardy‐ Accessibility:

” Put the user in control ”

Usability for Government: improving service delivery

What's hot

digital climate for local public servicesCarl Haggerty

Local Social Digital | Australia | November 2011 FutureGov

Success in the hands of the communitySam Juneman

Opening up Parish CouncilsDave Briggs

Civic Engagement Dinner Ppmarisafrey

Civic Engagement Today - Strengths, Limits, OpportunitiesMatt Leighninger

Mooc project slide show nancy ggNancy Glock-Grueneich

New work culture and the social intranetJens Mittelbach

Hrpa 2011Boyd Neil

Co-creating the User ExperienceKshitiz Anand

Building civic infrastructure - NMIFC keynoteMatt Leighninger

Future E Gov Conference Catherine Howe (24 11 09)Catherine Howe

Digital Identity - connecting people, regenerating placesVIVA_EAST

What Urban Planning Can Teach Us About Social Business DesignThomas Vander Wal

Nordic eGovernment Conference 201 - Christian BasonJulieCarlslund

Digital marketing, personal recapAliaouta

Coworking Nürnberg – Ermöglichungsräume gestaltenFranka Ellen Wittek

Value Creation & the Evolution of Organizational Business ModelsPaul Di Gangi

Lecture by Paul DiGangi_Value CreationRobin Teigland

$Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...$ $Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...$

Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...rsibley

What's hot (20)

digital climate for local public services

Local Social Digital | Australia | November 2011

Success in the hands of the community

Opening up Parish Councils

Civic Engagement Dinner Pp

Civic Engagement Today - Strengths, Limits, Opportunities

Mooc project slide show nancy gg

New work culture and the social intranet

Hrpa 2011

Co-creating the User Experience

Building civic infrastructure - NMIFC keynote

Future E Gov Conference Catherine Howe (24 11 09)

Digital Identity - connecting people, regenerating places

What Urban Planning Can Teach Us About Social Business Design

Nordic eGovernment Conference 201 - Christian Bason

Digital marketing, personal recap

Coworking Nürnberg – Ermöglichungsräume gestalten

Value Creation & the Evolution of Organizational Business Models

Lecture by Paul DiGangi_Value Creation

$Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...$ $Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...$

Simply Social: Simplifying Social Media\'s Relevance to Organizational Object...

Viewers also liked

Chapter 22 section 3 2011TeamMadsen

Implementing Rules of the Local Government Code of the PhilippinesHarve Abella

The Philippine Local Government Codebrianbelen

Local GovernmentJo Balucanag - Bitonio

Local Governments in the PhilippinesNeil Geraldizo Dagohoy

Role of Local GovernmentJo Balucanag - Bitonio

Viewers also liked (6)

Chapter 22 section 3 2011

Implementing Rules of the Local Government Code of the Philippines

The Philippine Local Government Code

Local Government

Local Governments in the Philippines

Role of Local Government

Similar to Usability for Government: improving service delivery

Government 2.0: Whats Your Strategy For Public Engagement?NavigationArts

Social media course conclusion 2010 2011guillaume ereteo

Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Jess McMullin

Sst4100g Researchplan Whites F09Stephanie White

Christian Bason - MindLab DenmarkConstrução Sustentável

The Collaboration Project: Building an Open, Participatory and Collaborative ...Dan Munz

The Collaboration Project: Building Open, Participatory and Collaborative Gov...Franciel

W H For Oii Post22 Jan 08Kelston Roundhill, Fairfield House Bath, Bath City FC Supporters' Society

The government's online future in the age of persuasive designEmagination ®

User Types in Service DesignDesign Managers Australia

The Public Sector & The Social Media OpportunityMartin Thomas

Introduction to Government 2.0Nathanael Boehm

An Age of DesignersPhilippe-Aubert Messier

2012 URISA Track, Civic Engagement and Success through the Cloud, Anthony Pal...GIS in the Rockies

Beginners Guide to AccessibilityTarik (Rick) Dzekman

The State of Community Management 2019Harsha MV

3 What The Public Wants - Gianni LongoCongress for the New Urbanism

2009 MD Digital Government Summit - Web 2.0NIC Inc | EGOV

Strategic People Management - AK2013Andre Knipe

ch13.pptnazimsattar

Similar to Usability for Government: improving service delivery (20)

Government 2.0: Whats Your Strategy For Public Engagement?

Social media course conclusion 2010 2011

Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...

Sst4100g Researchplan Whites F09

Christian Bason - MindLab Denmark

The Collaboration Project: Building an Open, Participatory and Collaborative ...

The Collaboration Project: Building Open, Participatory and Collaborative Gov...

W H For Oii Post22 Jan 08

The government's online future in the age of persuasive design

User Types in Service Design

The Public Sector & The Social Media Opportunity

Introduction to Government 2.0

An Age of Designers

2012 URISA Track, Civic Engagement and Success through the Cloud, Anthony Pal...

Beginners Guide to Accessibility

The State of Community Management 2019

3 What The Public Wants - Gianni Longo

2009 MD Digital Government Summit - Web 2.0

Strategic People Management - AK2013

ch13.ppt

Recently uploaded

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays

GenCyber Cyber Security Day PresentationMichael W. Hawkins

Partners Life - Insurer Innovation Award 2024The Digital Insurer

TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc

08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls

Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Neo4j

08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls

Artificial Intelligence: Facts and MythsJoaquim Jorge

Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun

Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge

Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer

Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Igalia

Finology Group – Insurtech Innovation Award 2024The Digital Insurer

Boost PC performance: How more available memory can improve productivityPrincipled Technologies

Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUK Journal

Boost Fertility New Invention Ups Success Rates.pdfsudhanshuwaghmare1

A Domino Admins Adventures (Engage 2024)Gabriella Davis

presentation ICT roal in 21st century educationjfdjdjcjdnsjd

Recently uploaded (20)

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

GenCyber Cyber Security Day Presentation

Partners Life - Insurer Innovation Award 2024

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

08448380779 Call Girls In Diplomatic Enclave Women Seeking Men

Handwritten Text Recognition for manuscripts and early printed texts

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...

08448380779 Call Girls In Friends Colony Women Seeking Men

Artificial Intelligence: Facts and Myths

Data Cloud, More than a CDP by Matt Robison

Exploring the Future Potential of AI-Enabled Smartphone Processors

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

Axa Assurance Maroc - Insurer Innovation Award 2024

Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...

Finology Group – Insurtech Innovation Award 2024

Boost PC performance: How more available memory can improve productivity

Understanding Discord NSFW Servers A Guide for Responsible Users.pdf

Boost Fertility New Invention Ups Success Rates.pdf

A Domino Admins Adventures (Engage 2024)

presentation ICT roal in 21st century education