User experience in Government: Tales From Oz
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Ruth Ellison gives a presentation on user experience in the Australian Government. She discusses how government websites are often siloed based on departments rather than citizen tasks. This makes finding information challenging for users. She also notes that accessibility and disability considerations are increasingly important given Australia's disability statistics, but funding and legislation can constrain user experience improvements. Overall, she advocates taking a pragmatic, politically savvy, and passionate approach to improving government user experience.
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