THIS IS A TEST - DELETE SOONM

1. Services Catalog
Navigable, Please Click icons with
mouse in presenter mode
Internal Only
Do Not Share

2. We will make your life easier by giving
you a world-class customer
SERVICES
experience using our methodology to
make your deployment faster and your
end users happier.
© 2013 Citrix | Confidential – Do Not Distribute

3. Services Catalog Offerings
TECHNICAL
CONSULTING
EDUCATION
SUPPORT
Citrix Consulting can help customers achieve the
most efficiency, manageability and agility for their
strategic IT initiatives. We provide a catalog of
offerings suitable for any size business and
budget.
© 2013 Citrix | Confidential – Do Not Distribute
Citrix Education provides a robust curriculum of
instructor-led trainings, eLearning courses, and
technical certification programs. Education aids in
smoother implementations, better product
knowledge, and superior support capabilities
when our consultants are no longer onsite.
Citrix Tech Support provides world class
technical support which facilitates successful
product implementations and ongoing
maintenance for our customers and partners.

4. HOME
CUSTOM
OFFERINGS
© 2013 Citrix | Confidential – Do Not Distribute
PACKAGED
OFFERINGS
REMOTE
OFFERINGS

5. BACK
CUSTOM OFFERINGS
A custom offering or statement of work strategically supports the
assessment, design, and deployment of our customers’
infrastructure – no matter how complex. Custom offerings are most
suitable for enterprise and mid market customers. Contact your
Consulting Sales Manager to determine if this is the right
engagement for your customer.
MORE INFORMATION
Find My Manager
© 2013 Citrix | Confidential – Do Not Distribute

6. CONSULTING AREA MANAGERS
BACK
Area
Name
America – West – So-Cal
America – West – North West
Doug Patch
Greg Davis
America – Central – South Central
America – Central
Bobby Bateman
Yangzhi Zhao
America – North East
America – North East
America – North East
John Bromfield
Bridget Weinert
Sam Soichet
America – South East
America – South East
Ron Raitan
Jose Nuñez
America – Federal
Kathryn Cutbert
Canada – West
Canada – East
Luis Climaco
Todd Hsu
Latin America
Ricardo Garcia
Nordic
Dimitrios Samorgiannidis
MEA
Elie Irani
France
Franck Pioche
© 2013 Citrix | Confidential – Do Not Distribute

7. BACK
PACKAGED OFFERINGS
Packaged offerings are for customers who do not need a full
statement of work and want quicker time to value on their Citrix
investment. Packaged offerings are best for mid market and SMB
customers because their IT environments are usually less complex
than our enterprise customers.
FILE
TK
US SKUs
Americas
DESCRIPTIONS
Offerings
© 2013 Citrix | Confidential – Do Not Distribute
FILE
TK
EMEA
APAC

8. BACK
REMOTE OFFERINGS
Remote offerings are most suitable for our mid market or SMB
customers who might have smaller budgets and simpler IT
environments than our enterprise customers. Citrix provides remote
offerings to eliminate high costs and time needed to plan and provide
onsite consultants. Time to value is almost immediate for these
offerings.
MORE INFORMATION
XenMobile Quickstart
© 2013 Citrix | Confidential – Do Not Distribute

9. BACK
XENMOBILE QUICKSTART OFFERING
XenMobile MDM Remote Quickstart is less expensive than and onsite
consulting engagement and customers will see a quicker time to value on
their Citrix investment. Our mobility consultants will install and configure
XenMobile MDM in your environment in about eight hours. The Quickstart
program is delivered remotely via web-based remote access tools by a
certified XenMobile MDM expert.
$1,500 USD SRP
© 2013 Citrix | Confidential – Do Not Distribute

10. HOME
CITRIX
TRAINING
PASSES
© 2013 Citrix | Confidential – Do Not Distribute
CUSTOM
ON-SITE
TRAINING
SELF-PACED
ONLINE
TRAINING
EXAMS &
CERTS

11. BACK
CITRIX TRAINING PASSES
Citrix Training Passes can be delivered as instructor led training
or virtual instructor led training. CTP open enrollment classes
are five days long and include course materials, labs, and any
applicable exams.
$5,000 USD SRP per training.
!
ILT & VILT
Catalog
© 2013 Citrix | Confidential – Do Not Distribute

12. BACK
CUSTOM ON-SITE TRAINING
Custom On-Site trainings deliver an intimate atmosphere for up to
ten students, and the cost includes a trainer, course materials,
labs, and any applicable exams. Contact your Education sales
representative to help tailor trainings for your customers.
$25,000 USD SRP per training.
MORE INFORMATION
CUSTOM ON-SITE
© 2013 Citrix | Confidential – Do Not Distribute

13. BACK
CUSTOM ON-SITE TRAINING
Info Here
© 2013 Citrix | Confidential – Do Not Distribute

14. BACK
SELF PACED ON LINE TRAINING
SPO trainings allow customers to access their course(s) for
thirty days and are available twenty-four hours a day from
anywhere. SPO Trainings also include live lab environments.
$3,750 USD SRP per training.
!
SPO
Training
© 2013 Citrix | Confidential – Do Not Distribute

15. BACK
EXAMS & CERTIFICATIONS
Citrix certifications and exams are solutions-based, reflecting
the evolving needs of IT professionals and organizations.
Citrix employees, customers, and partners can prove that they
have the real-world skills and experience required to deliver
successful Citrix solutions that maximize the value of Citrix and
enhance their careers.
!
Certifications
© 2013 Citrix | Confidential – Do Not Distribute

16. HOME
SOFTWARE
SUPPORT
© 2013 Citrix | Confidential – Do Not Distribute
APPLIANCE
MAINTANCE
SUBSCRIPTION
ADVANTAGE

17. BACK
SOFTWARE SUPPORT
Citrix Software Support provides technical support for
software products and connects customers to the latest
troubleshooting tools, techniques and resources they
need to protect their Citrix investment.
!
Software
Support
© 2013 Citrix | Confidential – Do Not Distribute

18. BACK
APPLIANCE MAINTANCE
Citrix Appliance Maintenance provides technical support to
diagnose and resolve issues encountered with appliance
hardware, the latest software upgrades and replacement of
malfunctioning appliances to minimize customer downtime.
!
Appliance
Maintenance
© 2013 Citrix | Confidential – Do Not Distribute

19. BACK
SUBSCRIPTION ADVANTAGE
Subscription Advantage gives customers access to the latest
product version updates made available during their
membership term. These updates include major changes to
the product architecture and updates to the feature set of a
product.
!
Subscription
Advantage
© 2013 Citrix | Confidential – Do Not Distribute

20. BACK
TECHNICAL RELATIONSHIP MANAGER
Citrix Technical Relationship Manager provides complete account
management with proactive services. This service may be added to
any software support or appliance maintenance agreement.
MORE INFORMATION
TRM
© 2013 Citrix | Confidential – Do Not Distribute