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How to double your leads &
conversions by
understanding
human behaviour.
By Ryosei Kurihara
Head of Conversion at LeadFormly
~16%
conversion
rate
~43%
conversion
rate
A 200%+
improvement
How?
a
https://joshuaosullivan.files.wordpress.com/2012/01/homer-simpson-lizard-brain.jpeg
It is responsible for
revenge, anger, fitting in
and reproduction
- Seth Godin.
Part 1: 3 concepts that doubles conversion rates
1. Cognitive Biases That Influence Decisions
2. Fogg Behaviour Model & Driving Action
3. LIFT Model and Boosting Conversions
Concept #1:
Cognitive Biases
The IKEA effect
Confirmation bias
http://i2.cdn.turner.com/cnnnext/dam/assets/150807112010-debate-gfx-trump-super-169.jpg
Bandwagon effect
Sunk cost fallacy
Bandwagon effect
Ikea effect
&
Sunk cost
https://en.wikipedia.org/wiki/List_of_cognitive_biases
Tool #2 Fogg Behaviour Model
http://www.bjfogg.com/
• Pleasure/Pain
• Hope/Fear
• Social
acceptance/Rejection
Motivation
• Time
• Money
• Physical effort
• Brain cycles
• Social conformity
• Routine
Ability
MoneyTime
Physical effort
Brain cycles
conversionxl.com/how-to-use-behavioral-design-for-boosting-conversions-using-the-fogg-behavior-model/
Don’t underestimate the power of
ability
Tool #3 The LIFT Model by
WiderFunnel
Value proposition
Distractions Clarity
Relevance
Anxiety
Boost your conversion
3 Takeaways
Humans are illogical
Ability > Motivation
Value proposition gives you wings
References
http://www.widerfunnel.com/lift-model/
http://conversionxl.com/how-to-use-behavioral-design-for-boosting-
conversions-using-the-fogg-behavior-model/
http://www.bjfogg.com/
http://uk.businessinsider.com/cognitive-biases-that-affect-decisions-
2015-8

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Case Study: How to double your leads by understanding human behaviour