For more information around SAP Document Presentment by OpenText, please visit http://www54.sap.com/solutions/analytics/enterprise-information-management/software/document-presentment/index.html Read this solution brief to learn how to personalize and produce business communications throughout your enterprise with SAP Document Presentment and the add-on for business correspondence. Discover how to integrate SAP Business Suite so business users can generate and distribute personalized communications in real time across multiple channels.

1. SAP Solution Brief
SAP NetWeaver
SAP Document Presentment by OpenText
Integrate, Automate, and
Personalize Business
Communications with
Greater Ease
BenefitsSolutionObjectives Quick Facts
©2013SAPAGoranSAPaffiliatecompany.Allrightsreserved.

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Objectives
Differentiate communications while
maintaining control
You communicate with customers and business partners every day in a variety
of formats and across multiple channels. What if more people could more
easily personalize and produce business communications throughout your
enterprise? With the SAP® Document Presentment application by OpenText
and the add-on for business correspondence, you can do this and more.
SAP Document Presentment automates and
simplifies the creation and delivery of business
communications while enabling differentia-
tion,consistency,and efficiency.The software
integrates with SAP Business Suite applica-
tions to streamline numerous processes asso-
ciated with document processing. With the
add-on for business correspondence, busi-
ness users can access real-time enterprise
data and create content on the fly. It enables
faster communication and greater flexibility
to interact across multiple channels, all from
a single, collaborative environment.
The software is scalable and flexible, enabling
high-volume production of millions of docu-
ments annually to suit the needs of your orga-
nization and the size of your customer base.
You can personalize documents and individu-
ally assemble and distribute each one in the
format and channel the recipient prefers.And
you can publish content to personalized Web
pages or make it available for download to avoid
in-box overload.
Differentiate communications while
maintaining control
Benefits Quick FactsSolution

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Unleash the power of personalized
content
In this era of information overload, your out-
reach efforts could be easily overlooked. The
more targeted and relevant your correspon-
dence is, the greater the likelihood that cus-
tomers will respond favorably to new offerings.
SAPDocument Presentment helps you accom-
plish this personalization by transforming ordi-
nary business documents into well-designed,
timely, one-to-one communications.
The solution features powerful functionality
that enables business users to compose, gen-
erate, consolidate, and distribute documents.
It works with applications across the enter-
prise to facilitate collaboration and increase
visibility. You can assemble customer-facing
communications by pulling together informa-
tion from various SAP Business Suite applica-
tions and then add additional content – right
from your workspace and user interface. SAP
Document Presentment offers archive integra-
tion and enhanced metadata support with func-
tionality to resend or reprint archived documents
from the SAP Document Access application
by OpenText natively.
SAPDocument Presentment also integrates with
the SAP Digital Asset Management application
by OpenText to enable digital asset and media
management.Integrationallowsformore consis-
tent branding and the rapid execution of new
campaigns that are always current and highly
personalized.
Unleash the power of personalized content
Take business communications to the next level
Integrate processes across your
software landscape
Solution BenefitsObjectives Quick Facts

4. 4 / 7 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Take business communications to the
next level
SAP Document Presentment, add-on for busi-
ness correspondence, empowers business
users across the enterprise. You can create,
edit, and approve document content in real
time from any SAP Business Suite application
and publish it across multiple channels.
The software provides best-in-class support
for multiple business scenarios such as real-time
management of campaign content, customer
service interactions, and sales quotations.This
support is extended to human resources, com-
munications, supplier contracts, work or pro-
duction orders, and finance communications.
The software helps you control who can see,
edit,and publish templates and content for com-
pliance and version control through integration
with the SAP Extended Enterprise Content
Management (SAP Extended ECM) applica-
tion by OpenText.
Documents can be published in multiple for-
mats including e-mail, PDF, Microsoft Word,
HTML, SMS, and more. Contracts and quota-
tions can be created automatically and then
stored, redlined, and managed across their
lifecycle in SAP Extended ECM. Local print
support gives SAP software business users
direct printing capabilities as well as com-
mercial printing options.The software works
with SAP technologies for output manage-
ment like text processing, smart forms, and
interactive forms to leverage your investment
in these solutions.
BenefitsSolutionObjectives Quick Facts
Unleash the power of personalized content
Take business communications to the next
level
Integrate processes across your
software landscape

5. 5 / 7 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Integrate processes across your
software landscape
SAP Document Presentment helps you prepare
and deliver focused and relevant correspon-
dence.The software offers an intuitive interface
to pull in real-time data from various sources
and plug it into templates that reflect your brand
identity.The result is targeted communications
that support a range of business objectives.
The software enables the automation of the bill-
to-cash process and electronic billing to reduce
customer service and billing expenses. Replac-
ing paper-based correspondence with electronic
formats reduces cost and supports measurable
sustainability initiatives.
Automatic document assembly and sorting opti-
mizes distribution processes in the warehouse.
And you can design more-readable documents
that reduce the number of call-center inquiries
and shorten individual call-handling time.
As you leverage your enterprise data and inte-
grate document- and output-related processes
into a single cross-functional workflow, you
can deploy document production resources
more strategically and extend the value of your
SAP solutions.
Stay nimble, and be ready to respond quickly and
intelligently to changing market conditions and
emerging business opportunities.
BenefitsSolutionObjectives Quick Facts
Unleash the power of personalized content
Take business communications to the next level
Integrate processes across your
software landscape

6. 6 / 7 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Increase impact while lowering
document costs
With SAP Document Presentment you can
optimize document processes, create more-
effective business communications,and reduce
the cost and effort to create personalized busi-
ness correspondence. The software helps
your organization lower costs and complexity
through consolidation and integration.
Integrating document processes with business
processes supported by SAP software allows
for high-volume document generation and
distribution. The result is real-time, relevant
correspondence and communications that
occur as part of interactions with customers,
suppliers, and partners to increase satisfaction
and loyalty.
Automating document-intensive business pro-
cesses helps you improve operational efficien-
cies and produce timely, reliable, accurate, and
consistent information across all channels. It
enables faster execution of campaigns that are
more targeted and yield higher response rates.
Additionally, you can support environmental
sustainability through electronic distribution of
documents for a more environmentally friendly
operation while cutting expenses.
Increase impact while lowering
document costs
BenefitsSolutionObjectives Quick Facts
Integrate functionality and flexibility to extend
the value of SAP investments and help your
whole enterprise run better.

7. 7 / 7
Summary
The SAP® Document Presentment applica-
tion by OpenText and the add-on for business
correspondence help enterprises optimize
business communications.The software inte-
grates with SAP Business Suite applications
and enables business users to generate and
distribute personalized communications in
real time across multiple channels.All of this
takes place right from the business user’s
workspace and user interface.
Objectives
•• Improve customer communication
to maintain satisfaction and increase
profitability
•• Empower business users to harness
customer data without IT intervention
•• Integrate document data and processes
isolated in separate applications
•• Eliminate costly manual document
processes
Solution
•• Personalized business communications
without IT intervention
•• Automated document-related processes
that streamline operations
•• Optimization of high-volume document
generation
•• Consistent delivery of timely and accurate
information across channels
•• Ad hoc correspondence based on templates
and compiled documents
Benefits
•• Increased satisfaction and loyalty through
real-time, relevant communications
•• Lower costs and complexity through
consolidation and integration across
processes and software solutions
•• Faster campaign execution with
more-personalized offers
Learn more
Call your SAP representative, or visit us online
at www.sap.com/solutions/solutionextensions.
www.sap.com Quick FactsBenefitsSolutionObjectives
CMP9444 (13/07)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

8. © 2013 SAP AG or an SAP affiliate company. All rights reserved.
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