SlideShare a Scribd company logo
1 of 48
Download to read offline
Work.Futures
Workshop
IMPACT: CANADIAN SERVICE DESIGN CONFERENCE - 29TH NOVEMBER 2018
Who we are –
We are a work design studio,
focused on helping organizations
introduce new ways of working
through collaborative practices.
We helped clients across public and private sector in Canada, US,
Europe and China to redesign their work processes and
environments.
Antonio Iadarola
Antonio Starnino
3
Work.Futures is a set of
action research* activities
to interrogate and design 

future ways of working.
*Through Speculative, 

Service & Spatial design
Collective FloorpanWork Patterns.Futures cards
20 mins 15 mins 45 mins 15 mins
INTRO
Futures of Work
and Work Design
PATTERN MAKING
We will represent the
scenarios in physical
settings and translate
them in experiences of
work spaces
SCENARIO BUILDING
We will map trends to
build future scenarios of
how people will work in
the future
CO-MAKING &
REFLECTION
We will create a collective
floorpan of a future work
environment to reflect on
the ideas and insights we
produced
THURSDAY, NOVEMBER 29TH, 2018
AGENDA
Work
Independent workforce in the US
40% by 2020
Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola
-IKEA Space 10 Lab,
Experiments of office on wheels
-Chez Panisse
Cozy kitchen and sabbatical to write books and research for chefs
Policies &
Governance
Processes &
Methods
- NYC Major Office
Civic Service Design Tools + Tactics
Spaces & 

Tools
- Steelcase
Smart systems for the workplace
Has work ever
been designed
holistically?
Work Design (for us) is an emerging practice
that aims to understand how people can use
design to shape their ways of working in
order to achieve their collective purpose and
be prepared for the future.
Transform work environments, by
redesigning spaces and processes,
with people as drivers of change
PROCESSES PEOPLE PLACES
EX & HR processes
Open Innovation & Incubator Ecosystems
Org. Change & Policies
New Cultural Rituals and Habits
Intrapreneurship Communities
Future Jobs & Skills
Coworking Design
Innovation Spaces & Labs
Tech & Products For the Workplace
Adapt React
OBSERVATION
SOCIAL MODEL
DESIGNABLE
ELEMENT
Action
Research
ThinkLook
Probe
PROCESS 
 METHOD
 TOOL 

POLICY 
 GOVERNANCE 
 SPACE 

Designing Work
Now
Design Thinking
Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola
WHAT IS THE
FUTURE OF
WORK?
“The technology is the easy part.
The hard part is figuring out the
social and institutional structures
around the technology. “
- John Seely Brown
20
Now Futures
Design Thinking Speculative Design
22
Use speculative design to
understand how evolving
narratives of work might affect
the process, experiences, and
workspaces of the future.
23
Speculative Design as a “a
container for narrative, or for
multiple narratives”
-Alex McDowell
AUTHORISED
SUBVERSIVE
Affirmative vs Critical
Design that works in pre-
established logics
Design that challenges assumptions,
preconceptions, and givens about the role
products play in everyday life.
- Anthony Dunne Fiona Raby Speculative Everything
Today
Preferable
Plausible
Critical and Narrative
Design
“Traditional”
Design
Speculative
Design
Problem Solving Sense Making
Probable
Now Futures
Design Thinking Speculative Design
Design
Research
Speculative 

Design
Service Design &
Prototyping
Develop
Future Work
Models
Toolkit &
Systems
Space &
Touchpoints
Map ExperienceObserve
Amplify
Patterns
Today’s workshop
Work.Futures: Design of future workplace experiences
From
work
trends
Prototype
future
scenarios
Create workspace
settings
Undertsand
qualities of future
ways of working
Scenario
Building
ACTIVITY ONE
Analyzing future trends to
imagine future scenarios
TODAY’S QUESTION

How might we design a future
coworking space, for Montreal-
based professionals and citizens?
Considering current emerging technologies and jobs that would enhance 

workers’ skills and meet experience and service expectations?
Collaborative
work spaces
Coworking is going beyond
a place to a movement, as
the corporate world is now
adopting coworking
environments as a way to
attract young talents and
boost collaboration.
Microsoft House - Milan
Technology for
the workplace
The main areas where
technology is applied on
the workspace are
seamless communication;
behavioural data analysis
and automation of the
physical environment.
- Steelcase
Employee
Experience
Organisations are
increasingly paying
attention to employee
experience to retain their
workforce and enable
continuous learning.
- Google, Tel Aviv
Future
Skills
Future workforces will
have to acquire new skills
and integrate technical
expertise with the
understanding of human-
centred applications
Intuit + Mural Mapping (Erik Flowers)
Use the Map to
summarise your
ideas and visualise
your scenario
10’
ACTIVITY ONE
.Futures Map
Learnability is the path to
career security.
By focusing on learnability
– the desire and ability to
adapt your skills to remain
employable – millennials are
redefining career security
World Economic Forum
70% of the global
workforce will work
independently by 2020,
using coworking and
shared workspaces
Coworking Survey
Electronic whiteboards
have the capability to
store and print everything
that is written on them.
The boundaries between
collaborative sessions and
data are blurred
Forbes
What if we created a coworking space that allowed intergenerational
workers from different skills and backgrounds, and working
conditions to collaborate and learn from each other.
Defining
PatternsFrom future scenarios to work
designs patterns.
ACTIVITY TWO
A pattern is a general repeatable solution to a
commonly occurring problem. It is a description
or template for how to solve a problem that can
be used in many different situations.

It isn’t a finished design that can be built directly.
Pattern

Language
“the quality without a name”
Christopher Alexander
…patterns might
describe the
collaboration activities
and services available in
future workplaces…
… or to the type of
objects that influence
interactions and
flows.
Receptionist as Hub
The mobility of many
workers produces a need
for coordination,
a way for one person to
locate another when the
need arises.
Create a work design
pattern that would
appear in your scenario
that you think will be
recurrent and can be
described in a physical
setting.
40’
ACTIVITY TWO
Work Design
Patterns
Learning alcoves
Intergenerational and
multidisciplinary mix
Spontaneous learning and teaching how
various skills
Small private / public space for 6 with
materials and large screens that people can
walk by and discover a session
Collective Spatial
Experience
From the idea of future work to work in space
FINAL REFLECTION
Let’s put together our
pattens and represent
how they form the
workplace of the future
10’
FINAL REFLECTION
Collective Floorpan
Key Takeaways:
> Future of work is Discourse - creating a dialogue
amongst actors on possible futures.
> Use speculative design allow you to analyze
trends and create a future scenarios.
> Design Patterns are a way of imagine future
ways of working that can be prototyped in a
workspace.
Linkedin: Antonio Starnino & Antonio Iadarola
astar@studio-we.com
anto@studio-we.com
studio-we.com
Thank You!
Work
strategic ideas
Environment
space functions

More Related Content

What's hot

Design with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business ModelsDesign with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business ModelsPemo Theodore
 
This Is Service Design – UX Week 2011
This Is Service Design – UX Week 2011This Is Service Design – UX Week 2011
This Is Service Design – UX Week 2011Jamin Hegeman
 
Intro to UX: Enterprise UX
Intro to UX: Enterprise UXIntro to UX: Enterprise UX
Intro to UX: Enterprise UXBart Van Hecke
 
What mindset is needed for Design Thinking?
What mindset is needed for Design Thinking?What mindset is needed for Design Thinking?
What mindset is needed for Design Thinking?KEEN
 
This is Service Design in 25 useful tools
This is Service Design in 25 useful toolsThis is Service Design in 25 useful tools
This is Service Design in 25 useful toolsTijs Wilbrink
 
Ideation Workshop
Ideation WorkshopIdeation Workshop
Ideation WorkshopRachel Liu
 
Lean UX et Scrum
Lean UX et ScrumLean UX et Scrum
Lean UX et ScrumAnne PEDRO
 
Ux & Service design intro
Ux & Service design introUx & Service design intro
Ux & Service design introClaudia Ehmke
 
Design Thinking et UX pour les Products Owners
Design Thinking et UX pour les Products Owners  Design Thinking et UX pour les Products Owners
Design Thinking et UX pour les Products Owners Matthieu Gioani
 
UX 101: A quick & dirty introduction to user experience strategy & design
UX 101: A quick & dirty introduction to user experience strategy & designUX 101: A quick & dirty introduction to user experience strategy & design
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
 
Design Thinking 101 Workshop
Design Thinking 101 WorkshopDesign Thinking 101 Workshop
Design Thinking 101 WorkshopNatalie Hollier
 
What is UX, in 10 Slides
What is UX, in 10 SlidesWhat is UX, in 10 Slides
What is UX, in 10 SlidesJordan Julien
 
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop]
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop] Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop]
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop] Kate Rutter
 
Systems Thinking for agile service design
Systems Thinking for agile service designSystems Thinking for agile service design
Systems Thinking for agile service designjohanna kollmann
 
UX Strategy Case Study
UX Strategy Case StudyUX Strategy Case Study
UX Strategy Case StudyZoe Clelland
 
Design Thinking 101 - An Introduction to Design Thinking for Developers
Design Thinking 101 - An Introduction to Design Thinking for DevelopersDesign Thinking 101 - An Introduction to Design Thinking for Developers
Design Thinking 101 - An Introduction to Design Thinking for DevelopersBill Bulman
 

What's hot (20)

Future Visioning
Future VisioningFuture Visioning
Future Visioning
 
Design with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business ModelsDesign with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business Models
 
This Is Service Design – UX Week 2011
This Is Service Design – UX Week 2011This Is Service Design – UX Week 2011
This Is Service Design – UX Week 2011
 
Intro to UX: Enterprise UX
Intro to UX: Enterprise UXIntro to UX: Enterprise UX
Intro to UX: Enterprise UX
 
What mindset is needed for Design Thinking?
What mindset is needed for Design Thinking?What mindset is needed for Design Thinking?
What mindset is needed for Design Thinking?
 
This is Service Design in 25 useful tools
This is Service Design in 25 useful toolsThis is Service Design in 25 useful tools
This is Service Design in 25 useful tools
 
Ideation Workshop
Ideation WorkshopIdeation Workshop
Ideation Workshop
 
Lean UX et Scrum
Lean UX et ScrumLean UX et Scrum
Lean UX et Scrum
 
Ux & Service design intro
Ux & Service design introUx & Service design intro
Ux & Service design intro
 
Design thinking
Design thinkingDesign thinking
Design thinking
 
Design Thinking et UX pour les Products Owners
Design Thinking et UX pour les Products Owners  Design Thinking et UX pour les Products Owners
Design Thinking et UX pour les Products Owners
 
UX 101: A quick & dirty introduction to user experience strategy & design
UX 101: A quick & dirty introduction to user experience strategy & designUX 101: A quick & dirty introduction to user experience strategy & design
UX 101: A quick & dirty introduction to user experience strategy & design
 
Lean Product Design
Lean Product DesignLean Product Design
Lean Product Design
 
What is UX?
What is UX?What is UX?
What is UX?
 
Design Thinking 101 Workshop
Design Thinking 101 WorkshopDesign Thinking 101 Workshop
Design Thinking 101 Workshop
 
What is UX, in 10 Slides
What is UX, in 10 SlidesWhat is UX, in 10 Slides
What is UX, in 10 Slides
 
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop]
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop] Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop]
Measure What Matters: Crafting UX Success Metrics [UX Lisbon 2019, workshop]
 
Systems Thinking for agile service design
Systems Thinking for agile service designSystems Thinking for agile service design
Systems Thinking for agile service design
 
UX Strategy Case Study
UX Strategy Case StudyUX Strategy Case Study
UX Strategy Case Study
 
Design Thinking 101 - An Introduction to Design Thinking for Developers
Design Thinking 101 - An Introduction to Design Thinking for DevelopersDesign Thinking 101 - An Introduction to Design Thinking for Developers
Design Thinking 101 - An Introduction to Design Thinking for Developers
 

Similar to Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola

Going from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX CareerGoing from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX Careerdpanarelli
 
Why does our Design team love working at Canonical
Why does our Design team love working at CanonicalWhy does our Design team love working at Canonical
Why does our Design team love working at CanonicalKaterina Constantopoulou
 
Design thinking - Vincenzo Di Maria
Design thinking - Vincenzo Di Maria Design thinking - Vincenzo Di Maria
Design thinking - Vincenzo Di Maria ODMPlatformOpenDesig
 
The UX Unicorn Is Dead: Soft Skills Trump Coding Skills
The UX Unicorn Is Dead: Soft Skills Trump Coding SkillsThe UX Unicorn Is Dead: Soft Skills Trump Coding Skills
The UX Unicorn Is Dead: Soft Skills Trump Coding SkillsPaul Sherman
 
Psychology, design and computer science
Psychology, design and computer sciencePsychology, design and computer science
Psychology, design and computer scienceDiego Mendes
 
UI/UX Designer in the year 2020 | Developers Day Nov.19
UI/UX Designer in the year 2020 | Developers Day Nov.19UI/UX Designer in the year 2020 | Developers Day Nov.19
UI/UX Designer in the year 2020 | Developers Day Nov.19Lena Lekkou
 
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)Koen Peters
 
Embedding creativity techniques and tools into service design processes by Ne...
Embedding creativity techniques and tools into service design processes by Ne...Embedding creativity techniques and tools into service design processes by Ne...
Embedding creativity techniques and tools into service design processes by Ne...UXPA UK
 
Mapping Experiences
Mapping Experiences Mapping Experiences
Mapping Experiences Jim Kalbach
 
Mapping Experiences
Mapping Experiences Mapping Experiences
Mapping Experiences Jim Kalbach
 
Enterprise Search Research Article: A Case Study of How User Interface Sketch...
Enterprise Search Research Article: A Case Study of How User Interface Sketch...Enterprise Search Research Article: A Case Study of How User Interface Sketch...
Enterprise Search Research Article: A Case Study of How User Interface Sketch...Findwise
 
Focus on Experiences, not Products
Focus on Experiences, not ProductsFocus on Experiences, not Products
Focus on Experiences, not ProductsJoel Eden, PhD
 
My take on Design [Thinking]
My take on Design [Thinking]My take on Design [Thinking]
My take on Design [Thinking]Marcel Zwiers
 
GSLIS corporate roundtable 2016
GSLIS corporate roundtable 2016GSLIS corporate roundtable 2016
GSLIS corporate roundtable 2016melmiller
 
thinkLA AdU: UX 2015 Presentation Slides
thinkLA AdU: UX 2015 Presentation SlidesthinkLA AdU: UX 2015 Presentation Slides
thinkLA AdU: UX 2015 Presentation SlidesthinkLA
 
User Experience Design: A Primer for Marketers
User Experience Design: A Primer for MarketersUser Experience Design: A Primer for Marketers
User Experience Design: A Primer for MarketersJason Brush
 
PxS'12 - week 1 - Introduction
PxS'12 - week 1 - IntroductionPxS'12 - week 1 - Introduction
PxS'12 - week 1 - Introductionhendrikknoche
 
DE1(a) my report
DE1(a) my reportDE1(a) my report
DE1(a) my reportJuhi Shah
 
Designing Useful and Usable Augmented Reality Experiences
Designing Useful and Usable Augmented Reality Experiences Designing Useful and Usable Augmented Reality Experiences
Designing Useful and Usable Augmented Reality Experiences Yan Xu
 

Similar to Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola (20)

Going from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX CareerGoing from Here to There: Transitioning into a UX Career
Going from Here to There: Transitioning into a UX Career
 
Why does our Design team love working at Canonical
Why does our Design team love working at CanonicalWhy does our Design team love working at Canonical
Why does our Design team love working at Canonical
 
Design thinking - Vincenzo Di Maria
Design thinking - Vincenzo Di Maria Design thinking - Vincenzo Di Maria
Design thinking - Vincenzo Di Maria
 
The UX Unicorn Is Dead: Soft Skills Trump Coding Skills
The UX Unicorn Is Dead: Soft Skills Trump Coding SkillsThe UX Unicorn Is Dead: Soft Skills Trump Coding Skills
The UX Unicorn Is Dead: Soft Skills Trump Coding Skills
 
Psychology, design and computer science
Psychology, design and computer sciencePsychology, design and computer science
Psychology, design and computer science
 
UI/UX Designer in the year 2020 | Developers Day Nov.19
UI/UX Designer in the year 2020 | Developers Day Nov.19UI/UX Designer in the year 2020 | Developers Day Nov.19
UI/UX Designer in the year 2020 | Developers Day Nov.19
 
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)
Using Co-creation to Make Design Solutions that Work (EuroIA 2013, Edinburgh)
 
Embedding creativity techniques and tools into service design processes by Ne...
Embedding creativity techniques and tools into service design processes by Ne...Embedding creativity techniques and tools into service design processes by Ne...
Embedding creativity techniques and tools into service design processes by Ne...
 
Mapping Experiences
Mapping Experiences Mapping Experiences
Mapping Experiences
 
Mapping Experiences
Mapping Experiences Mapping Experiences
Mapping Experiences
 
Enterprise Search Research Article: A Case Study of How User Interface Sketch...
Enterprise Search Research Article: A Case Study of How User Interface Sketch...Enterprise Search Research Article: A Case Study of How User Interface Sketch...
Enterprise Search Research Article: A Case Study of How User Interface Sketch...
 
Focus on Experiences, not Products
Focus on Experiences, not ProductsFocus on Experiences, not Products
Focus on Experiences, not Products
 
My take on Design [Thinking]
My take on Design [Thinking]My take on Design [Thinking]
My take on Design [Thinking]
 
GSLIS corporate roundtable 2016
GSLIS corporate roundtable 2016GSLIS corporate roundtable 2016
GSLIS corporate roundtable 2016
 
thinkLA AdU: UX 2015 Presentation Slides
thinkLA AdU: UX 2015 Presentation SlidesthinkLA AdU: UX 2015 Presentation Slides
thinkLA AdU: UX 2015 Presentation Slides
 
User Experience Design: A Primer for Marketers
User Experience Design: A Primer for MarketersUser Experience Design: A Primer for Marketers
User Experience Design: A Primer for Marketers
 
PxS'12 - week 1 - Introduction
PxS'12 - week 1 - IntroductionPxS'12 - week 1 - Introduction
PxS'12 - week 1 - Introduction
 
DE1(a) my report
DE1(a) my reportDE1(a) my report
DE1(a) my report
 
Designing Useful and Usable Augmented Reality Experiences
Designing Useful and Usable Augmented Reality Experiences Designing Useful and Usable Augmented Reality Experiences
Designing Useful and Usable Augmented Reality Experiences
 
IxD13 Redux
IxD13 ReduxIxD13 Redux
IxD13 Redux
 

More from Service Design Network Canada

Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel Engelberg
Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel EngelbergDesigning services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel Engelberg
Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel EngelbergService Design Network Canada
 
Why can't we B.E. friends? by Patrick Bach and Ada Le
Why can't we B.E. friends? by Patrick Bach and Ada LeWhy can't we B.E. friends? by Patrick Bach and Ada Le
Why can't we B.E. friends? by Patrick Bach and Ada LeService Design Network Canada
 
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...Service Design Network Canada
 
L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...
 L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi... L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...
L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...Service Design Network Canada
 
Le design pour innover dans des projets collectifs à impact social par Virgin...
Le design pour innover dans des projets collectifs à impact social par Virgin...Le design pour innover dans des projets collectifs à impact social par Virgin...
Le design pour innover dans des projets collectifs à impact social par Virgin...Service Design Network Canada
 
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...Service Design Network Canada
 
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...Service Design Network Canada
 
Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey
Welcome Home: Designing the Syrian Refugee Intake Experience -  Justin Kirkey  Welcome Home: Designing the Syrian Refugee Intake Experience -  Justin Kirkey
Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey Service Design Network Canada
 
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn Service Design Network Canada
 
Intro to Service Design in Corporate Environment - Jason Fiske
Intro to Service Design in Corporate Environment - Jason Fiske Intro to Service Design in Corporate Environment - Jason Fiske
Intro to Service Design in Corporate Environment - Jason Fiske Service Design Network Canada
 

More from Service Design Network Canada (12)

Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel Engelberg
Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel EngelbergDesigning services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel Engelberg
Designing services using LEGO SERIOUS PLAY by Joëlle Stemp and Daniel Engelberg
 
Why can't we B.E. friends? by Patrick Bach and Ada Le
Why can't we B.E. friends? by Patrick Bach and Ada LeWhy can't we B.E. friends? by Patrick Bach and Ada Le
Why can't we B.E. friends? by Patrick Bach and Ada Le
 
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...
Sampler of service design methods 2 by Deborah MacKenzie, Jacqueline Antalik ...
 
L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...
 L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi... L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...
L’impact du consultant : Au delà du rapport final par Claire Grillet, Jessi...
 
Le design pour innover dans des projets collectifs à impact social par Virgin...
Le design pour innover dans des projets collectifs à impact social par Virgin...Le design pour innover dans des projets collectifs à impact social par Virgin...
Le design pour innover dans des projets collectifs à impact social par Virgin...
 
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...
Futures Wheel: Practical Frameworks for Ethical Design by Mazi Javidiani & Ma...
 
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...
A Crash Course in the Art of Stakeholdering - Patrick Bach, Chelsea Omel, & M...
 
Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey
Welcome Home: Designing the Syrian Refugee Intake Experience -  Justin Kirkey  Welcome Home: Designing the Syrian Refugee Intake Experience -  Justin Kirkey
Welcome Home: Designing the Syrian Refugee Intake Experience - Justin Kirkey
 
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
 
Service Design-Practice IN FLUX Panel Discussion
Service Design-Practice IN FLUX Panel DiscussionService Design-Practice IN FLUX Panel Discussion
Service Design-Practice IN FLUX Panel Discussion
 
Intro to Service Design in Corporate Environment - Jason Fiske
Intro to Service Design in Corporate Environment - Jason Fiske Intro to Service Design in Corporate Environment - Jason Fiske
Intro to Service Design in Corporate Environment - Jason Fiske
 
Scaling Service Design - Christine Zoltok
Scaling Service Design - Christine Zoltok Scaling Service Design - Christine Zoltok
Scaling Service Design - Christine Zoltok
 

Recently uploaded

How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTThink 360 Studio
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before ConstructionResDraft
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Ed Orozco
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxb2kshani34
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024Alan Dix
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comjakyjhon00
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxHasan S
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024mikailaoh
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtTeeFusion
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazineRivanEleraki
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Amil baba
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsBlock Party
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLkenzukiri
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...khushisharma298853
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillCre8iveskill
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfsaidbilgen
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfHctorFranciscoSnchez1
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxSamKuruvilla5
 

Recently uploaded (19)

How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPT
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before Construction
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptx
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.com
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy Shirt
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazine
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teams
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...
 
High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkill
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdf
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptx
 

Work.Futures: Design of future workplace experiences by Antonio Starnino and Antonio Iadarola

  • 1. Work.Futures Workshop IMPACT: CANADIAN SERVICE DESIGN CONFERENCE - 29TH NOVEMBER 2018
  • 2. Who we are – We are a work design studio, focused on helping organizations introduce new ways of working through collaborative practices. We helped clients across public and private sector in Canada, US, Europe and China to redesign their work processes and environments. Antonio Iadarola Antonio Starnino
  • 3. 3 Work.Futures is a set of action research* activities to interrogate and design 
 future ways of working. *Through Speculative, 
 Service & Spatial design
  • 4. Collective FloorpanWork Patterns.Futures cards 20 mins 15 mins 45 mins 15 mins INTRO Futures of Work and Work Design PATTERN MAKING We will represent the scenarios in physical settings and translate them in experiences of work spaces SCENARIO BUILDING We will map trends to build future scenarios of how people will work in the future CO-MAKING & REFLECTION We will create a collective floorpan of a future work environment to reflect on the ideas and insights we produced THURSDAY, NOVEMBER 29TH, 2018 AGENDA
  • 6. Independent workforce in the US 40% by 2020
  • 8. -IKEA Space 10 Lab, Experiments of office on wheels
  • 9. -Chez Panisse Cozy kitchen and sabbatical to write books and research for chefs Policies & Governance
  • 10. Processes & Methods - NYC Major Office Civic Service Design Tools + Tactics
  • 11. Spaces & 
 Tools - Steelcase Smart systems for the workplace
  • 12. Has work ever been designed holistically?
  • 13. Work Design (for us) is an emerging practice that aims to understand how people can use design to shape their ways of working in order to achieve their collective purpose and be prepared for the future.
  • 14. Transform work environments, by redesigning spaces and processes, with people as drivers of change PROCESSES PEOPLE PLACES EX & HR processes Open Innovation & Incubator Ecosystems Org. Change & Policies New Cultural Rituals and Habits Intrapreneurship Communities Future Jobs & Skills Coworking Design Innovation Spaces & Labs Tech & Products For the Workplace
  • 16. PROCESS 
 METHOD
 TOOL 
 POLICY 
 GOVERNANCE 
 SPACE 
 Designing Work
  • 19. WHAT IS THE FUTURE OF WORK?
  • 20. “The technology is the easy part. The hard part is figuring out the social and institutional structures around the technology. “ - John Seely Brown 20
  • 21. Now Futures Design Thinking Speculative Design
  • 22. 22 Use speculative design to understand how evolving narratives of work might affect the process, experiences, and workspaces of the future.
  • 23. 23 Speculative Design as a “a container for narrative, or for multiple narratives” -Alex McDowell
  • 25. Affirmative vs Critical Design that works in pre- established logics Design that challenges assumptions, preconceptions, and givens about the role products play in everyday life. - Anthony Dunne Fiona Raby Speculative Everything
  • 27. Now Futures Design Thinking Speculative Design
  • 28. Design Research Speculative 
 Design Service Design & Prototyping Develop Future Work Models Toolkit & Systems Space & Touchpoints Map ExperienceObserve Amplify Patterns
  • 29. Today’s workshop Work.Futures: Design of future workplace experiences From work trends Prototype future scenarios Create workspace settings Undertsand qualities of future ways of working
  • 30. Scenario Building ACTIVITY ONE Analyzing future trends to imagine future scenarios
  • 31. TODAY’S QUESTION
 How might we design a future coworking space, for Montreal- based professionals and citizens? Considering current emerging technologies and jobs that would enhance 
 workers’ skills and meet experience and service expectations?
  • 32. Collaborative work spaces Coworking is going beyond a place to a movement, as the corporate world is now adopting coworking environments as a way to attract young talents and boost collaboration. Microsoft House - Milan
  • 33. Technology for the workplace The main areas where technology is applied on the workspace are seamless communication; behavioural data analysis and automation of the physical environment. - Steelcase
  • 34. Employee Experience Organisations are increasingly paying attention to employee experience to retain their workforce and enable continuous learning. - Google, Tel Aviv
  • 35. Future Skills Future workforces will have to acquire new skills and integrate technical expertise with the understanding of human- centred applications Intuit + Mural Mapping (Erik Flowers)
  • 36. Use the Map to summarise your ideas and visualise your scenario 10’ ACTIVITY ONE .Futures Map Learnability is the path to career security. By focusing on learnability – the desire and ability to adapt your skills to remain employable – millennials are redefining career security World Economic Forum 70% of the global workforce will work independently by 2020, using coworking and shared workspaces Coworking Survey Electronic whiteboards have the capability to store and print everything that is written on them. The boundaries between collaborative sessions and data are blurred Forbes What if we created a coworking space that allowed intergenerational workers from different skills and backgrounds, and working conditions to collaborate and learn from each other.
  • 37. Defining PatternsFrom future scenarios to work designs patterns. ACTIVITY TWO
  • 38. A pattern is a general repeatable solution to a commonly occurring problem. It is a description or template for how to solve a problem that can be used in many different situations.
 It isn’t a finished design that can be built directly.
  • 39. Pattern
 Language “the quality without a name” Christopher Alexander
  • 40. …patterns might describe the collaboration activities and services available in future workplaces…
  • 41. … or to the type of objects that influence interactions and flows.
  • 42. Receptionist as Hub The mobility of many workers produces a need for coordination, a way for one person to locate another when the need arises.
  • 43. Create a work design pattern that would appear in your scenario that you think will be recurrent and can be described in a physical setting. 40’ ACTIVITY TWO Work Design Patterns Learning alcoves Intergenerational and multidisciplinary mix Spontaneous learning and teaching how various skills Small private / public space for 6 with materials and large screens that people can walk by and discover a session
  • 44. Collective Spatial Experience From the idea of future work to work in space FINAL REFLECTION
  • 45. Let’s put together our pattens and represent how they form the workplace of the future 10’ FINAL REFLECTION Collective Floorpan
  • 46. Key Takeaways: > Future of work is Discourse - creating a dialogue amongst actors on possible futures. > Use speculative design allow you to analyze trends and create a future scenarios. > Design Patterns are a way of imagine future ways of working that can be prototyped in a workspace.
  • 47. Linkedin: Antonio Starnino & Antonio Iadarola astar@studio-we.com anto@studio-we.com studio-we.com Thank You!