Chris Langenskiöld // Design Helps! A mindset for ethical service design

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Service Design Network Finland

HKSIDNC18

Presentations & Public Speaking

MADE BY
DESIGN HELPS™
A mindset for
ethical service design
Chris Langenskiöld, @christoff3r

MADE BY
Ethical design
“System of moral principles that defines
what is perceived as good and evil”
– Trine Falbe, Author of White Hat UX
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
Different levels
one can do ethical service design
1. Financial contribution
2. Code of conduct
3. Focus on those who need it the most
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
This is proposal for a mind shift
to practice service design
to help the underprivileged groups.
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Trade + Aid
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Training + Employment
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Design + Handicraft
DESIGN HELPS! A mindset for ethical service design | @christoff3r

= Empowerment
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
FORM FOLLOWS FUNCTION
DESIGN HELPS! A mindset for ethical service design | @christoff3r

FORM FOLLOWS NEEDS
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
DESIGN FOR DEVELOPMENT
DESIGN PROCESS BASED ON NEEDS
AID
AID
TRADE
TRADE
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
SERVICE DESIGN FOR THOSE WHO NEED IT THE MOST
SERVICE DESIGN DRIVEN BY NEEDS
BETTER EATING
FOR DIABETES
SAFER URBAN AREAS
FOR YOUNG WOMEN
WORKING FROM HOME
FOR LONG-DISTANCE WORKERS
INTEGRATION
FOR IMMIGRANTS
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
YOUR LAST STAKEHOLDER MAPPING
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
NON-HUMAN STAKEHOLDERS?
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
WHO HAD PROBLEMS
WITH THEIR BASIC NEEDS?
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
NOW ASK YOURSELF:
HOW COULD WE INVOLVE THEM?
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
• How easy is it to go there?
• How tempting is it?
• How can we use Service Design to
reach underprivileged?
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
You might not realize,
but the other 99% make up
quite large volumes.
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
E.g. Refugees
Source: http://www.unhcr.org/figures-at-a-glance.html
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
Some $$$ opportunities
DESIGN HELPS! A mindset for ethical service design | @christoff3r

So, ask yourself…
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Are you designing for
the right needs?
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Think twice before
taking the path of least
resistance.
DESIGN HELPS! A mindset for ethical service design | @christoff3r

Maybe you can turn
real life-struggles
into history.
DESIGN HELPS! A mindset for ethical service design | @christoff3r

MADE BY
The take-away
Stretch beyond the usual suspects,
involve or design for those
who need it the most.
DESIGN HELPS! A mindset for ethical service design | @christoff3r
for a mindset for ethical service design

MADE BY
Learn about about Tikau & the Design Helps™ Ideology at
https://tikau.com/pages/design-helps

MADE BY
Thank you
Chris Langenskiöld, Service Design Lead
@christoff3r
Mirum Agency

MADE BY
Thank you
http://bit.ly/hiringservicedesigner

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Chris Langenskiöld // Design Helps! A mindset for ethical service design

1. MADE BY DESIGN HELPS™ A mindset for ethical service design Chris Langenskiöld, @christoff3r

2. MADE BY Ethical design “System of moral principles that defines what is perceived as good and evil” – Trine Falbe, Author of White Hat UX DESIGN HELPS! A mindset for ethical service design | @christoff3r

3. MADE BY Different levels one can do ethical service design 1. Financial contribution 2. Code of conduct 3. Focus on those who need it the most DESIGN HELPS! A mindset for ethical service design | @christoff3r

4. MADE BY This is proposal for a mind shift to practice service design to help the underprivileged groups. DESIGN HELPS! A mindset for ethical service design | @christoff3r

5. MADE BY Taina

6. MADE BY Work Welfare Research

7. MADE BY Travelled across India

8. MADE BY Travelled across India

9. MADE BY Travelled across India

10. MADE BY 2 dominant factors:

11. MADE BY

12. MADE BY Employment

13. MADE BY and

18. MADE BY How can she help?!

19. Trade + Aid DESIGN HELPS! A mindset for ethical service design | @christoff3r

20. Training + Employment DESIGN HELPS! A mindset for ethical service design | @christoff3r

21. Design + Handicraft DESIGN HELPS! A mindset for ethical service design | @christoff3r

22. = Empowerment DESIGN HELPS! A mindset for ethical service design | @christoff3r

23. MADE BY FORM FOLLOWS FUNCTION DESIGN HELPS! A mindset for ethical service design | @christoff3r

24. FORM FOLLOWS NEEDS DESIGN HELPS! A mindset for ethical service design | @christoff3r

25. MADE BY DESIGN FOR DEVELOPMENT DESIGN PROCESS BASED ON NEEDS AID AID TRADE TRADE DESIGN HELPS! A mindset for ethical service design | @christoff3r

26. MADE BY SERVICE DESIGN FOR THOSE WHO NEED IT THE MOST SERVICE DESIGN DRIVEN BY NEEDS BETTER EATING FOR DIABETES SAFER URBAN AREAS FOR YOUNG WOMEN WORKING FROM HOME FOR LONG-DISTANCE WORKERS INTEGRATION FOR IMMIGRANTS DESIGN HELPS! A mindset for ethical service design | @christoff3r

27. MADE BY Mindfulness break

28. MADE BY YOUR LAST STAKEHOLDER MAPPING DESIGN HELPS! A mindset for ethical service design | @christoff3r

29. MADE BY NON-HUMAN STAKEHOLDERS? DESIGN HELPS! A mindset for ethical service design | @christoff3r

30. MADE BY WHO HAD PROBLEMS WITH THEIR BASIC NEEDS? DESIGN HELPS! A mindset for ethical service design | @christoff3r

31. MADE BY NOW ASK YOURSELF: HOW COULD WE INVOLVE THEM? DESIGN HELPS! A mindset for ethical service design | @christoff3r

32. MADE BY Back to the village…

33. MADE BY …in the middle of nowhere…

34. MADE BY • How easy is it to go there? • How tempting is it? • How can we use Service Design to reach underprivileged? DESIGN HELPS! A mindset for ethical service design | @christoff3r

35. MADE BY You might not realize, but the other 99% make up quite large volumes. DESIGN HELPS! A mindset for ethical service design | @christoff3r

36. MADE BY E.g. Refugees Source: http://www.unhcr.org/figures-at-a-glance.html DESIGN HELPS! A mindset for ethical service design | @christoff3r

37. MADE BY Some $$$ opportunities DESIGN HELPS! A mindset for ethical service design | @christoff3r

38. So, ask yourself… DESIGN HELPS! A mindset for ethical service design | @christoff3r

39. Are you designing for the right needs? DESIGN HELPS! A mindset for ethical service design | @christoff3r

40. Think twice before taking the path of least resistance. DESIGN HELPS! A mindset for ethical service design | @christoff3r

41. Maybe you can turn real life-struggles into history. DESIGN HELPS! A mindset for ethical service design | @christoff3r

42. MADE BY The take-away Stretch beyond the usual suspects, involve or design for those who need it the most. DESIGN HELPS! A mindset for ethical service design | @christoff3r for a mindset for ethical service design

43. MADE BY Learn about about Tikau & the Design Helps™ Ideology at https://tikau.com/pages/design-helps

44. MADE BY Thank you Chris Langenskiöld, Service Design Lead @christoff3r Mirum Agency

45. MADE BY Thank you http://bit.ly/hiringservicedesigner

Chris Langenskiöld // Design Helps! A mindset for ethical service design

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