This document discusses personal resilience and its importance for sustaining high performance. It defines personal resilience as the ability to perform effectively under pressure and bounce back from difficult circumstances. Developing personal resilience involves understanding cognition, emotions, physiology, and personality. Case studies show benefits like reduced stress and absence, as well as improved individual and business performance metrics. The document advocates building personal resilience through developing mental toughness, emotional intelligence, and physical fitness.

1. continuum
Sustaining High
Performance
Through Personal
Resilience
www.thecontinuum.co.uk
info@thecontinuum.co.uk
0870 2411495
 ambition achieved

2. Overview
 What is Personal Resilience
 Why now?
 Developing Personal Resilience
 Case Studies
 Performance & Results

3. continuum
What is Personal Resilience?
 Ability to perform effectively under pressure
 Bounce back from difficult circumstances
 Manage our overall health & wellbeing
 Understand how to achieve optimum performance
It is the personal challenge of striving for balance and harmony
in the key areas of our Cognition, Emotional and Physiological functioning as
well as understanding and playing to the strengths of our personality.
And, to be able to manage these in the context of our
personal and working environments

4. What do you observe about yourself when
you are resilient?
4

5. What happens the rest of the time?

6. What’s the impact?
> Mentally?
> Emotionally?
> Physically?
> Socially?

7. Why now? continuum
 Pace of change
 Current economic climate
 Greater expectations – more for less
 Technology
 Stress & burn out on the increase
 Effectiveness of ‘training’
 Presenteeism on the increase
 Return on investment

8. Cost to the Economy
2.2 mil people suffer ill-health – considered
work-related
 190 million working days lost due to absence
 Employees average 6.5days off sick
 Costs economy £17 billion (2011)
…… including over £2.7bn from 30.4 million days of "sickies"
Source: CBI/Pfizer Absence and Workplace Health Survey.

9. Cost to the Economy
1 million people report sick EVERY WEEK!
• 3,000 of those will remain off sick after 6 months
• 2,400 of those will not work again in the next 5 years
• After 6 months sickness absence, fewer than 50% will ever return to
the workplace
• After 2 years on Incapacity Benefit an individual is more likely to
retire or die than return to work
Source: Dame Carol Black's Review: Working for a Healthier Tomorrow

10. Cognition The Continuum Resilience Model Personality
•Sustaining Focus •Identifying our defaults
•Self-belief
‘The Business Athlete’
•Understanding
•Managing Perspectives Perceptions
•Controlling Controllables •Working with other
•Building Mental types
Toughness •Getting into Flow
Cognition Personality
Performance
Physiology
Emotion
Emotion Physiology
•Stability and Intelligence Environment and Context
•Fitness
•Positive Outlook •Health
•Self Regulation •Managing Energy
•High Performance States •Communication Excellence •Recovery and Renewal
•Dealing with Conflict •Relationship Management •Nutrition
•Influencing •Building Mental Toughness •Dealing with Pressure
•Personal Effectiveness
•Achieving Optimum Results

11. Building personal resilience
Csikszentmihalyi’s Flow State model

12. Building Emotional Resilience
 Emotional self awareness
 Brain body connections, impacts behaviour
 Connections between heart and brain
 Effects of stress on brain functioning
 Understanding your perceptions
 Belief systems, focus on success, not failure
 Being aware of others
 Understanding choice
 Dealing with conflict

13. Building Physiological Resilience

14. Freeze-Frame: Cortical Facilitation
The Steps
1. Write down a brief description of something in work that is a
stress or an issue for you at the moment.
2. Recognise the stressful feeling and write down how that
issue makes you feel.
3. Press the pause button.
4. Shift your focus breath rhythmically In for 5 seconds, out for
5 seconds.
5. Ask what would be a more efficient and effective response to
the situation.
6. Write down the first thoughts, words or ideas that occur to
you on your worksheet

15. Mental Toughness

16. Building Mental Resilience

17. Business Benefits
For the Individual……
 An increase in confidence, self-worth and personal credibility
 An increase in confidence which leads to enhanced performance
 The development of advanced communication skills
 Raised self-awareness leading to a change in attitude and mind set
 Improved morale & motivation
 More engagement – less ‘presenteeism’
 Greater behavioural flexibility in order to build better business relationships
 Developing a belief in ability and skill to influence others assertively and effectively
 An improved ability to manage and respond positively to pressure and stress
For the Organisation….
 Reduced costs associated with ill-health, absenteeism & injury at work
 Retention of employees
 Setting the standards for new people joining the business
 Become an ‘employer of choice’
 Decrease in short & long term sickness
 A consistently high performing workforce
 Achievement of results, turnover and profit

18. Measuring a Return on Investment
 Quantitative
- KPIs
- Business Measures/Results
- Personal Measures/Results
- Personal Resilience Questionnaire
- 360 Questionnaire
- Business based projects
 Qualitative
- Coaching process
- Informal feedback
- Observation of changes in attitude & behaviour

19. 112- Prison Staff at HMP – Test Results
March-Sept 2008
State % that felt this Often and % that felt this Often and
Most of the time Most of the time
PRE-DATA POST-DATA
I feel Tired 75% 27%
I feel Exhausted 53% 22%
I feel worried 64% 41%
I feel Frustrated 63% 44%
I feel it difficult to prioritise 63% 18%
I am under more strain than 73% 21%
usual
Total Stress Cases (GHQ12) 64% 29%
Mild Stress 19% 12%
Moderate Stress 18% 6%
Severe Stress 27% 12%
Anxiety Cases (H.A.D) 56% 18%
Depression Cases 9% 6%
“Our Sickness/Absence reduced by 10% over the period “
HR Manager

20. Investment Company – London Oct/Nov 2011
Investment deals performance improvement 4.7%

21. Telecomms Global Commercial Sales Team
In September 2011, delivered Resiliency workshops to equip team as
athletes to reach new Global target of £3.3b, (15% higher target than
the previous year). On-going!

22. continuum
People + Performance = Results
www.thecontinuum.co.uk
info@thecontinuum.co.uk
0870 2411495
 ambition achieved